Scan is black

Similar Questions

• HP Deskjet 8500 has all-in-one: printer printing and scanning in black

  Printed OK yesterday. Today it is printing full black pages, on black settings and color.  Also the complete black page scan.  Has been at rest - not off.

  Hello!
  Welcome to the HP community @ebe7fos,

  I read on how your prints and scans are now completely black when you use your Officejet 8500 printer and wanted to drop to help. Try the steps and answer all the following questions please and responds with the result, and we can go from there if necessary.

  Reset the printer and make sure it is plugged directly into a wall jack, avoiding the power and surge protectors toolbars:

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  1. How the printer is connected (USB / wireless / wired / Bluetooth)?
  2. Did you test functionality of the hardware (made copies) and they work successfully?
  3. Have you tried printing from different programs?
  4. Have you tried to uninstall and reinstall the software?
  5. Run the print and Scan Doctor and understand the results.
  6. Have you made recent changes to your establishment (moving, upgrade, downgrade, new software, new router, etc.)?
  7. Have you tried using a different USB/Ethernet cable?
  8. You see messages of error codes and if so, what they say and where do you see them?

  If you have trouble, let me know and I'll do my best to help.
  
  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!
  
  We wish you a wonderful day

• upgrade to El capitan now HP Photsmart will only scan in black and white

  I just upgraded my iMac to El Capitan. My Photosmart HP 7520 analysis now only Launchpad and in black and white? any ideas?

  Go to the App Store and try to run another software update. If your system does not automatically detect a new HP update... ?

  Try > http://support.hp.com/us-en/drivers/selfservice/HP-Photosmart-7520-e-All-in-One-imprimante-s erie, 5199461, model, 5199462

  Also have a look at > the basics of the Mac: using a scanner - Apple Support and try to use the Image Capture Scan-ware from HP instead.

• My HP Photosmart C8180 All-in-One Printer does not scan the black and white film strips or slides.

  This problem occurred recently. Previously, the scanner accepted slides and strips of black and white film and scanned them without any problem. Since I've updated the OS on my iMac (I am currently using OS X 10.6.8), I contacted Applecare because I thought that it was possible that my current operating system might have some incompatibilities with the C8180. 'Expert' AppleCare then accompanied me by a uninstall/reinstall, but it has not solved the problem. AppleCare said then that the problem is no doubt HP hardware failure. I find it quite peculiar since the scanner otherwise Applecare analysis works and there is no problem with respect it print or copy.

  Hi, JAOC,.

  Your C8180 can scan slides or films fixed on the memory card.  This will allow you to test the scanning equipment.

• Photosmart HP 6520: HP 6520 scanning in black and white

  Hello

  My HP 6520 scans in color black and white docs.  I read the various messages from others who have similar problems and have downloaded the latest drivers on the Apple site.   When I open the HP utility and navigate to "Scan to computer" and 'Modify tasks analysis' I find the menu only 2 items I can interact with are "Document (PDF)" and "Photo (JPEG).

  When I press the button Edit, I get a submenu that I can develop to show the type of device, the presets and exit.  When I select the "show details" button, I get only one bar for me to choose the quality in which items can be scanned.  I don't see the Mode option that should allow me to select Save in both black and white.

  Please can you help me with a few tracks here - thanks in advance.

  Hi Waterboy71

  I carried out the tasks that you recommended and there is a degree of progress, while getting only not in a fully satisfactory place.

  Certainly the HPScan shortcut on the desktop icon will allow the scans for color photos but the documents in PDF format are in black and white.

  However, if I take the longest walk around the system, select the printer in the printer options and select scanner in that, a submenu opens and I can propose to scan in color, if its for documents or pictures.

  Is not as simple as it used to be, as I didn't have to do that before - maybe it's a result of a system of 'upgrade' somewhere along the way.

• My HP photosmart 6510e all-in-one scan only black and white.

  How do I change this color scans?

  Just bought. And I can't scan document in color. Only when I use the scan for the photo. But then the scan is very low.

  When you have the answer thank you in advance.

  Kind regards

  Jeroen

  The Netherlands

  Hello Jeroen.

  I assume you are using the printer on a Macintosh, envoirnment? Please correct me otherwise.

  The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents:

  If your version of OS X 10.7, be sure to install the critical update below. Skip this step for any other version of OS X.
  http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg

  Now change the settings of the device as follows:
  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab scan tasks.
  4. Select the affected shortcut and click on change... (or double-click on the shortcut).
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down next to the Mode
  7. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  Kind regards
  Shlomi

• Stored scans are black

  When I scan in OfficeJet 7210, the document is saved as an entirely black with white horizontal lines.  O/s's Mavericks. Apple technical support could not find a problem with the computer system.  When I scan the document, his image appears perfectly on my screen.

  Hello

  Can you scan using the HP scanning application?

  If so, the HP Scan is not available for your operating system and version you are using is not compatible with it.

  Try scanning with one of the methods below and let me know if that can help you:

  http://support.HP.com/us-en/document/c03967506

  Shlomi

• OfficeJet 6500 - flat scan creating black lines on output?

  Hi all

  I just bought an Officejet 6500 E709a Series and when I scan a document via the scanning to plate/sheet feeder tray, I get a number of black lines in the output? This problem exists when I use the flat and not the static mode of glass?

  Any ideas? Thanks for the help.

  http://support.HP.com/us-en/document/c01658811

  This article describes how to clean the glass Strip in the autoloader of documents (ADF)

• HP Photosmart C 4480 only scanning a black page, but print well

  My HP Photosmart C 4480 scans only a black page, but it prints fine. It prints black page. Help, please.

  I ran hppsdr and has not helped. When I try to scan from the scan button to scan to computer, I was getting an erorr message to scan from the computer, but now it scans the same black page also. After HPPSdr.

  Thanks for any help.

  Hi, thanks for your update.

  Unfortunately, we have done all the troubleshooting steps. For more information, please contact HP technical supports because it is a hardware problem. Please click here: Contact HP worldwide.

  Sorry for the inconvenience.

  Ashley

• OfficeJet 6500 scan flat black

  So I have problems my Officejet 6500 (implemented on a wifi network) to analyze correctly.

  It used to work perfectly. However, he has recently stopped sweeping and now only provides a black image (although the overview scans work perfectly).

  I use the latest version of Snow Leopard and picture Capture to scan (again, on a Wifi network).

  Any ideas that I can do to fix this?

  Thanks in advance!

  OK, let's test the printer by making a copy of a document to the printer.  OK it works?

  If he copys OK, let's reset the printing system (and scanning) on your Mac:

  -Sys Prefs, Print & Fax
  -Right (Ctrl) click the box of the print queue and select Reset Printing System.
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Scan gives black and white vertical stripes

  I have HP Desjject F4488 connected to my PC with Windows XP PRO. Recently the scanner gives black and white vertical stripes alternating. Download the 4400 series driver from HP site and used. He worked for some time, but giving the same problem again! Can anyone suggest a permanent solution.

  Thanks Travis for the support. Unfortunately, the warranty has expired. I'll wear it to an HP support center.

• HP deskjet 3510 scanning black and white photos

  HP deskjet 3510 printer all-in-one scan computer black and white.

  I want to scan an image is what ever color.

  I don't see anyway to change the color.

  Hi len,

  You can choose "Scan to PDF"? I wonder if the PDF will scan in color. Let me know what happens!

  In addition, instead of scanning from the printers of the unit Panel, you scan from the printer software I was alluding in messages earlier? Scan from the software on your PC will give you all of the scan options.

  Take care

• OfficeJet pro 8600 more: officejet pro 8600 more scan black

  HP officejetpro 8600 more

  8.1 Windows 64 bit up to date drivers and firmware, reinstalled all the software of hp.

  When copy/scannig color works fine, copy/scanning in black and white it shows/prints all black

  Problem solved after a relocation complete, I disconnected the power to the printer and outlet for 1 minute.  in him plugging back into the printer became a realignment and now in color and black and white copies/scans without any problem.

• Scanning color photos, but get out of black and white

  I am new to scanning - I'm scanning color photo, but it's scanning in black & white.  How it scan in color?

  original title: digitization of color photos

  The following articles might offer something useful:

  Windows Vista - Windows Photo Gallery - scan a picture
  http://Windows.Microsoft.com/en-us/Windows-Vista/scan-a-picture

  Windows Vista - scanning: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/scanning-frequently-asked-questions

  Scanning in Windows Vista by using Windows Photo Gallery
  http://hpanswers.blogspot.com/2008/07/scanning-in-Windows-Vista-using-Windows.html

  Windows Live Photo Gallery - acquire Photos from a Scanner
  http://www.digitalmediausers.com/tabid/63/default.aspx

  How to scan Photos in Windows Live Photo Gallery
  http://www.Dummies.com/how-to/content/how-to-scan-photos-in-Windows-Live-Photo-Gallery.html

• scan doc feeder perpendicular black strip.

  My HP Officejet Pro 8630 scans a black band perpendicular Sun BUT only in the doc feeder.  The band is not physically printed on the document when it is scanned.  Charger doc copy perfectly, and scanning flat is perfect.  How can I fix it?  Hope I just clean something.  Curious to know why the driver alone doc - it is not a scanner separated is - this?

  Hello and welcome to the HP support community!

  A black band that appears when the upper tray is used is often due to a tiny grain of dirt or paper that is stuck in the narrow window that is right outside the window flat.  The scanner, camera itself parks in this slot, while the paper feeds past.

  Look for the band to the edge of the bucket.  Use canned air to blow everything that can be stuck there.

  I had this case with my HP AIO printer before and found the answer here on the Forum!

  WyreNut