settings of dpi for scanning of 8620 Pro

I'm not the original poster for dpi scan problem, but I'm having the same problem.

Printer is about two weeks old. Using Windows 7 64 bit.  I reinstalled the drivers with your wizard, with no joy.

Scanning resolution max that I am able to select is still 300 dpi.  75% of my scanning requirments need to at least 600.

Thanks for any help,

Chuck

Reloaded the driver HP 8620 (3rd time) following your instructions (uninstall, clean start, etc.) and still no joy.

600/1200 dpi is not available as a scanning resolution, either in the normal scan mode or advanced settings. Not going only up to

300 dpi in the resolution box.

EDIT: Chatted with HP support today 20 July.  For a 1200 dpi scan, Source of analysis must be glass. Works fine then.

Auto power can't stand, 600/1200 dpi.

Also my fault for not looking the right source in the drop-down menu.  Source: Always scan from glass.

Chuck

Tags: HP Printers

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