Stuck on front screen loading connection

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• Stuck on the screen of HP recovery and cannot start windows

  HP Pavilion
  Model: 17 - 1215dx
  
  If you need the serial number or the fn, just ask. I didn't post too much sensitive information.
  
  It was originally 10 64-bit windows... but now has 8.1 Windows 64-bit
  i5 8gig of RAM processor
  
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  The SecretLight

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post you need to grab your laptop and wanted to help - but we need more information.

  You said that your laptop came originally with Win10, but then later, you said you tried to go back to Win8.1, you can then said, it's the original OS.

  So, who was the original - Win8.1 or Win10?

  Ask because if it came with Win8.1 and you UPGRADED to Win10, while Microsoft tells you that there is no risk in the upgrade of Win10, because they allow you to believe that you can always go back to your original OS and setup within 30 days, the ugly matter faction is that the Win10 GoBack feature turned out to be unreliable - and when it fails She can let the machines in a corrupt State - which is not always the case, it happens often enough to be a problem, but you will get no warning beforehand that he goes to the trash your PC!
  
  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.
  
  What will work restores your computer to its original factory state using HP recovery media. It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
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