SX20 camera not recognized

Our telepresence PrecisionHDMC 2.5 x camera is no longer recognized by the SX20.

The camera itself shows a blinking white light and it seems to be stuck trying to adjust. He clicks on 8 or 9 times, waiting a second or two, then on again. The electronic web, diagnosis show the camera like:

ERROR: Selected input Source video

No video signal received on the configured video source (video HDMI [1] 'Caméra')

The logs show:

May 18 15:54:14.054 a8 appl[1677]: 18790.20 VIDSRCCTRL-0 I: HDMI format change vidIo event - [email protected]/*  */, src 0
May 18 15:54:14.055 a8 appl[1677]: 18790.20 VIDEOLC-0 I: VLC_readySignalSourceEvent port:HDMI 1: no signal
May 18 15:54:14.056 a8 appl[1677]: 18790.20 VIDSRCCTRL-0 I: HDMI format change vpss msg - [email protected]/*  */
May 18 15:54:14.056 a8 appl[1677]: 18790.20 VIDSRCCTRL-0 I: Send format change msg from HDMI to requester - [email protected]/*  */, src 0
May 18 15:54:14.056 a8 appl[1677]: 18790.20 VIDEOLC-0 I: Received SourceFormatEvent from video link 1 ([email protected]/*  */, unknown type, timings not found) in ready state
May 18 15:54:14.275 a8 appl[1677]: 18790.42 CAMERA I: CamVisca: ReconfigureAll
May 18 15:54:14.276 a8 appl[1677]: 18790.42 CAMERA I: Keeper::getCamera: camera -1 unknown
The version of the software is the recommended and running systemtools camerarescue makes no difference... There is another thing to try to fix the camera?

If the camera is just clicking and don't move does not correctly, it is likely that the camera has stuck, either accidentally, or by a person moving by hand for the CMV align properly inside.

You could try rotating the camera manually to try to get back on the track, or you could do a RMA number on the device through the TAC.

Wayne
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