Tech support scam possible.

Can someone who is supposed to be from Microsoft and takes control of my computer via the phone, he can get information of programs installed on my computer? For example can get my Quicken program account number? They can get any information where I pay my bills online? I worry because I had someone to take control of my computer today after computer has stopped working and this telephone number appeared and said: should I call to get the computer working again. Thank you

Yes with windows 10 they can easily do this

Since essentially when you accept the agreement of 10 windows user

You agree to allow Microsoft to get their hands on your computer

files, hard drive, communication, even your voice and your face, where you are, what you do etc etc.

While Windows 10 in fact to gather a lot of information and send it to Microsoft, to suggest that Windows 10 allows MS take control of a client PC are pure invention and fear mongering. Collection of usage data are one thing, hack a PC is something totally different.

Tags: Windows

Similar Questions

MacBook Air tech support scams

Hello

Has anyone heard of US Software Solutions Inc. and scams on them? I checked their site, seems legitimate, but anyone can put up a Web site. I called the numbers provided, a person pick up... however...

I think I have been scammed. Yesterday, my computer froze with a popup that showed that I had a mistake and tech support number provided. I tried to stop the laptop, tried to force quit safari. The pop up kept repeating. I tried to open apple support, tabs would be open but the gel. I called technical support, with hesitation... bad feeling all the time... gave them the $, because they 'fixed' my laptop online... now it works, but I'm afraid to use it. By banking example, passwords etc.

I am not computer savy. Any suggestions? Help

Yes, you have been scammed. Contact your bank for more details on how to deal with the fraud. Immediately change all passwords for anything that may have never accessed from this computer. For ultimate peace of mind, you can restore your computer using a backup prior to the access by criminals.

For future reference: Force Quit Safari, then restart Safari while holding the SHIFT key... That's all.

Phony 'technical support' / 'ransomware' popups and web pages

Service/Tech Support scam?

Topic: SRX1331409285ID - your Microsoft technical support request

1. enter a detailed description of your problem:
go says my Microsoft account has been hacked and used in several countries. said my account had to be closed and they would send a new registration number. asked me to connect to a Web site - www.sc24w.weebly.com also Teamviewer.com. I allowed the control. I was told that I would have to pay 200 USD for the new record and having the ready credit card. at the moment I stop. the caller keeps calling me to continue the process. I don't know what to do. I am told to shut down the computer at the moment and do not restart until they call me tomorrow. Please advise.

2. This comment has been created by the customer and added by the Service of the OAS

Hello, thanks for your answers. My computer will not start no longer unless I get a boot password. Reads the message "this computer is configured to require a password in order to start up. Please enter the password to start below '. The person calling me [phone number 011 44 203 318 0712] said I should use the password "88" if ever needed, but I didn't go forward with this. Can you tell me what to do? Can you connect to my computer to view issues or can I talk with one of your representatives?

3. I tried to restart my computer, and the computer screen now displays in the order:

Blue screen "Option and Choose" - "continuous", "Use a device", "resolve", "turn off your PC.

"When I choose to"Solve problems", the options" Reset this PC ' and ' advance options 'appear.

I would like to speak with someone who can guide me through a procedure to check the details of the problem and fix it if necessary. I have one don't know what version of Windows I have on the computer, I think it's Windows 10 [not sure].

Thank you.

Hello

Who called who?

@@@@@@@@@@@@@@@@@@@@@@

This information is for the unsolicited telephone calls from people claiming to be from Microsoft.

It's a scam.

We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

You are the only person who knows if you gave them remote access.

If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
Report phone scams
- Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.
In the United States, use the form of complaint to FTC Assistant.
In Canada, the Canadian Centre for fight against fraud can support.
In the United Kingdom, you can report the fraud as well as the unsolicited calls.

See you soon.

Celon-tech support scams?

I just got got off the phone with a Ceylon-tech support person. I talked through a series of commands that led me to a website called techinline.net. This has given to the person on the phone to my computer access. She then went to another website www.systweak.com. From this website, it has downloaded some sort of program that seemed to be the anti-virus software. I deleted since then, but im afraid that they may still have access to my computer. Anyone know the answer?

A call you or call you?

See below for more information and suggestions.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

https://WindowsSecrets.com/top-story/security-alert-bogus-tech-support-phone-calls/

Microsoft Tech Support scams

I just talked to a local it service company who told me that I have been scammed by fake Microsoft technical support. They claimed that Microsoft never give phone support. Is this correct?

Here's what I did. I find the following link through what I thought, it was the Microsoft technical support.

https://partner.support.Services.Microsoft.com/en-us/contact/callback/4/?OSMCSignIn=true&WA=wsignin1.0

They called me back immediately. I talked to different tech support people in different sessions to try to correct a 10 failed Windows installation. At one point, I gave remote access to a working computer to make a USB bootable recovery. I watched what was happening on the screen and see nothing strange. I didn't ask for the passwords, money or credit card information. The probability is that it was a scam?

Thank you!

WRO

Your local business is partially correct. Microsoft will be never cold call users. They have no way of knowing of youor computer is infected, with errors, etc.. If someone calls you without you calling it first of all it is a scam.

If you access the assistance of partners and they will call back you later, you can be pretty sure they are legitimate.

From your description, I seriously doubt that it was a scam. They do not have ask for PII (personally identifiable information) has not asked for money and you called after them called everything first.

If you are a partner, there is also a website (for partners) where you can ask any questiions online and then make a phone call

http://partnersupport.Microsoft.com/en-us/mpnwinclient

The call tech support?

I received a call from someone claiming to be a technical support for the windows operating system. They said they were be proactive and helping people fix infected files. This happened to someone else?

Yes. Microsoft does not know if you have a problem, unless contact you them yourself. They are * not * first call without something from you. Like 99% of other businesses - if you use their product and are happy - good enough.

How to find scams on the Internet

Takes you to:
Get more specific in your request...

Microsoft support call me, is this a scam?

Takes you to:
(The last three could have been found these forums looking.)

I hope that you have hung up and that is where it ended?

Windows license key renewal scam Possible

I received a phone call that is supposed to come from Microsoft informing me that my Windows license key has expired and I need to renew it. I called the number provided, 1-855-601-0009 and the person who answered was not born Native American. Without asking questions about my name or version of Windows he told me that my license key has expired and that the renewal cost is $ 200.00. To the best of my knowledge, the license key for any Microsoft operating system never expires.

Avoid phone scams | A cybercriminal Tech Support scam... - Microsoft

Is it possible to connect with FACEBOOK Customer / Tech Support? I got my ID stolen FB and I can't connect with a living soul!

Is it possible to connect with FACEBOOK Customer / Tech Support? I got my FB ID stolen and I can't connect with a living soul! I'm really tired of FACEBOOK and ZUCKERBERG, boasts getting its 1 billionth Member, meanwhile, its members have problems with scams, hackers, even FACEBOOK is now BANNING people for the addition of family and friends! This must be a scam any seriously! Im sick of him, he turned my whole as for social networks. If it wasn't for the fact that I have almost all of my family in Europe and around the world all in one place, I would certainly remove my account. The problem with that is if you delete your FACEBOOK PROFILE, you don't actually remove them. FB keeps them because they are the property of Facebook the minute climb you the post! This information is in the conditions of joining Facebook, but not on the registration page! that is wrong with this picture. THEY HAVE NO SUPPORT, NO CUSTOMER SUPPORT, IT IS Y HAS NO PHONE NUMBER YOU CAN CALL TO REPORT YOUR STOLEN ID AND NOW I HAVE TO ALL RUN IT AROUND TO TRY TO FIND A CYBER CRIME UNIT WHO WILL HELP ME! How can the other thing, I know if Mytechgurus.com is a legitimate business. As I've been hacked and my ID stolen (curiously enough all what's happened just as I was banned from Facebook to add a friend, I've not seen in 36 years.) They have deleted my friendship with her and banned me for 7 days)! Facebook. MyTechGurus.com have charged me $700.00 for 2 pc for serivce of 24/7 for 2 years. Granted they have always been there in the last 6 weeks to help with all the problems that the pirate had created. They've phoned while I had a technician remote access online help with verbal information as it was a huge problem. but I put it back now because a governing body here in Australia called SCAM WATCH who is supposed to tell you who is a scam and is not was good enough to tell me that they are there only to report a scam, they can not physically tell you if one of them is actually a scam or not! I was left to literally chasing my own tail! HE IS THERE ANYONE TO HELP ME AT ALL!

Hello

Sorry, we can not help except at the point you in the right direction.

The Microsoft Community is a site of support of peer reviewed for Windows
and some Microsoft Products and has absolutely no connection or influence
with Facebook.

Rob - SpiritX

After getting scammed by some fake tech support... is my computer still safe to use? __

After getting scammed by some fake tech support... my computer is still safe to use?

More than two places to check (the second is obviously only valid if you are using Windows Firewall; if you use a third party firewall instead, see your user's guide or the help system application for how to manage exceptions to the firewall blocking rules):

Control Panel > system > Remote tab

make sure that no

"Allow Remote Assistance invitations sent from this computer".
or
"Allow users to connect remotely to this computer".

are checked.

Control Panel > Windows Firewall > exceptions tab

Browse products "programs and services" and make sure that the only items that are checked are the application you WANT to be able to pass through the Windows Firewall

Tech support phone scam

I'm being bothered by a rude woman of the 001511899180 number that says it is Microsoft, wants much info about my computer and says that it is at risk.

who is she

Why is computer suddenly endangered when all security options seem to work

who gave him my phone number at home, the authority to crack down, me, the right to discuss with me and be rude

Moved to Virus & Malware

Original title:? scam company

This is a scam that last for years. Microsoft never does unsolicited phone calls.

Is calling, Microsoft, a scam?
http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

Report the scam
http://support.Microsoft.com/reportascam

Scams by e-mail or web: how to protect yourself
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

It's a real call from Microsoft?
http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

Avoid scams to phone for tech support
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

Do not fall for phony phone technical support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Aggressive, persistent Windows tech support fraudsters continue to track consumers
http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

What is a certified Microsoft [or] partner?
http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

And see this post by bhringer
http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply

Is it true that it costs $99 / month for Mozilla Tech Support if needed?

A parent who has been using FoxFire for years had a major problem with the loss of his data; After doing everything possible (restorations, etc.) he called Mozilla Tech Support and they said: of course, just give us your credit card; the charge is $ 99 for 30 days of technical support. He called the right number?

Sorry to say but your parent has been scammed.

Support us here. Mozilla does NOT support. If the problems persist post on this forum for help.

I'm sure that there are many places calling themselves Support Mozilla, or something very similar. More frequent are scams of Microsoft/Windows. Whowever is probably does not have a traceable site.

G Tech support on trojan Virus call

I got a call from a company called G Tech support claiming I have some virus Trojan affecting computers on the West Coast. He took me in mt computer an mre have shown a screen that showed a few errors. They want $115 to correct this breach of security. I tink it's a scam, but my computer has had problems lately. Can you tell me if this is a scam or not? Their site says key partner for Microsoft.

Hello

Web sites can be rigged, it's a scam.

----------

In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.

No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.

Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support

===========================================================
===========================================================

Follow these steps carefully:

If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.

No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.

It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htm

Original version
http://OneCare.live.com/site/en-us/default.htm

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

After the removal of malicious programs:

Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

======================================

If necessary AFTER THAT you are sure that the machine is clean of any malware.

How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.html

I hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

LogMeIn and guaru tech support and pareto tech

I have trouble downloading desktop BB so I contacted via Skype, I think it's teck support Guaru which stood on a microsoft Web site. We did the logmein.com and they took control of my computer and said: I have major problems they would be in trouble for $120. I stupidly gave them my name and email when the asked before they said what it would cost. I told them it's too, and we disconnected. A did the same thing with pareto, they wanted to just make me buy their product. I'm in trouble through identity theft?

Sorry it is Mytechguru I did part of Microsoft. NA not pay anything, but I give them my email and name. Have you ever heard of them.

P

There is a Thread on the problems with MyTechGurus in this same Forum.

Read this:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_other-security/who-are-my-tech-gurus-are-they-bone-fide-Microsoft/7efbaec5-11BC-4C4B-8D87-3fd1b7e858f7

"We did the logmein.com and they take control of my computer.

And you have given remote access to your computer:

Follow these general tips if you are still worried:

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

If you receive phone calls:

And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.

Is Guruaid a Microsoft tech support legitimate certified company?

They supposedly 'cleaned' of my laptop last Thursday and said they would maintain for one year for $169.99. They got into my PC and I watched as they ran a series of programs that I'm starting to security, repairs, etc.

My reason for how contact support was not treated (receipt of Spam and Phishing emails in bulk in my Inbox, as well as in my junk mail folder.)

They claim to be certified technicians MS, I don't believe to be true, now that I've seen what they are doing.

I can't find how to reach MS on this subject.

Thank you.

Hello

It's a scam.

Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

You gave them remote access and if you do Internet banking, contact your bank, explain, and change passwords.

If you use your online credit card, cancel and get a new one issued to you.

And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

And Microsoft or its affiliates does contact you, unless YOU have made prior arrangements with them to do.

There is an article in the link I'm you provide at the end of this one

Read this Information from Microsoft:

"Avoid scams to phone for tech support.

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

Don't be fooled of unsolicited calls. Don't provide personal information.

Here are some of the organizations that cyber criminals claim to come:
- Helpdesk Windows
- Windows repair center
- Microsoft technical support
- Microsoft technical support
- Windows Support Group Technical Department
- Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.

IS IT Live Limited Tech support Microsoft partner?

A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.

Hello

Could not find anything to their topic. If they called him is certainly a SCAM even though
It could be the scam is still that she found through other means. They have a phone
number, so you can contact them? But even if there is a number which has not
assure that it is a legitimate business.

If it is a SCAM:

Report a scam to technical support
https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0

Avoid scams to phone for tech support
https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Scams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

How to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

Its a total scam. Uninstall their software and then perform a restore of the system back
before you install. Change all your passwords sensitive on all sites-
electronic mail, Bank, credit cards and others. (Do not do this on the compromise
computer and it would be better to do it on the phone or in person.)

You can even restore your system to factory fresh to be sure
their software is not breach your security. (Ways to re - install Windows
Clean - remove everything on the disk, so back up all data before hand.)

================================================
================================================

In the United States, you can contact the local police to the FBI, Attorney general,
and consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft wouldn't you not solicited. Neither could they be it y
Errors on your computer. So those are the frauds or scams to get your
money or worse to steal your identity.

Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Phone scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National do not call registry for
https://www.DoNotCall.gov/

===============================================
===============================================

Follow these steps carefully:

If you need search malware here's my recommendations - this will be
allow you to perform a thorough check and removal without finishing with a load
spyware programs running resident who can cause many issues such as the
Malware and may be more difficult to detect the cause.

No one program cannot be used to detect and remove any malware. Added
which is often easy to detect malware is often accompanied by a much harder to
detect and remove the payload. So much better to be now too thorough than for
pay the price much later. Check with them to an extreme exaggeration and
Then, run the cleaning only when you are sure that the system is clean.

It can be made several times in Mode safe - F8 tap that you start however
You must also run the in the Windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
It - RUN AS ADMIN it will show infections in the report after you run - if
It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
He finds something or not does not mean that you should not check with another
methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and use the Scanners.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if
necessary you can download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer
against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
Despite all the security measures that you have taken (such as anti-virus software,
PARE - lights, etc.).
http://www.SurfRight.nl/en/hitmanpro

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Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

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If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

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http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

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If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

I hope this helps.
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

Tech support scam possible.

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