Time to talk blackBerry Smartphone device switch Copies?

Morning,

I was wondering if anyone has come across this problem because I tried to return a Pearl that I bought last week Friday, and politics of the Bank stipulates that, in 15 days & less than 15 minutes of talk time that he will bring back a phone.  When I went in the store to do this, they said that I had more than 7 hours of talk time on the Pearl that I had just bought.  Well, after a lot of frustration and calls in my carrier they allowed me to buy the new curve.  At the end of the test together the store manager asked me to ensure that the new phone has 0 minutes of talk time and lo and behold, after they had interpreted the data of the Pearl to curve switch, he showed the 7 hours of talk time on the new curve.  They didn't know and neither I don't that the procedure of the switch of the device we did originally from an old curve to the Pearl had copied my 7 hours of my original curve talk time and it is postponed to the Pearl and now the new curve.

Needless to say, it causes a lot of frustration to anyone trying to return a phone and the policy of the store is like mine.  Anyone who does not know this little glitch in the switch of the device will experience this problem.  Sorry for the long expaination but I'm still frustrated that I spent almost 2 hours talking with the store on an issue that is clearly not valid.  Is there a way to prevent copying the time between phones?

Ah. I thought they wanted the given phone to 0. If everything is ok now? Or now that you have the new device, you want to reset the timer?

If you go in your call log / phone, press the menu key, then select status. From here if you press menu again, can you choose clear timers?

Tags: BlackBerry Smartphones

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