Transport impression stuck

Because I can't contact support as it says that the portlet is down so I post here.

Printer: HP all in one single 4620

After unpacking my printer to use, I found that the print carriage was stuck on the right side, unable to move or be moved manually.  I followed guides from HP for printers stuck with success.  I think he must be sent repair but some colleagues hoping can give me another solution until I can introduce him to HP.

This printer has been used once before then shed in the storage box.  This was the 2nd time I want to use it when I discovered this problem.  It seems the print carriage has some play in the high-low, but 0 play/left.  It is not visible in jammed paper.  I don't see what could block the transport.  I used a little a force trying to get out successfully.  By following the guide from HP, I turned on the printer and pulled the power according to the instructions, hoping it would open the head.  Other then that I have not tried many other things.

Any suggestions?

Don

Hi Don there

Of course, please come back to my previous post and at the bottom I posted the direct phone number or a link for you to call HP directly.

Good luck, I hope that the problem is resolved soon for you!

Tags: HP Printers

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