Vertical lines in messages scanning and fax on HP 6500 a

Hello

I have an Officejet 6500 has everything in one.

In recent weeks, when I scan a document, the only result I get is in black mode (black vertical lines all over the page).

If I use the scanning color mode I get all the lines of color on the page.

Is it a material, problem with the lamp of scanning or something else?

The machine is around the age of 5 months.

Someone at - it an idea?

The same for faxes, the same lines will appear.

This is the main reason why I guess it's a hardware problem.

Any comments would be useful...

Thank you very much

This could be a hardware problem and maybe also a problem of glass dirty scan.

* First of all, I would like to try to reset the printer:

(1) unplug the unit while it is turned

(2) unplug the other end of the power cord from the wall jack directly

(3) separate the power cord from the power brick in the middle of the string

(4) wait a minute

(5) unit rear cap for a direct decision-making power, not a surge protector.

If the lines continue, then try the steps in the document for lines/stripes in scans/copy/Fax.  Click here and select the blank copy for troubleshooting option, in this case.  Let me know how it goes.

Tags: HP Printers

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