Want black ink issue 5532

Hello

I just bought the HP Envy 5532 wireless printer and I'm having a few problems with black ink. At the present time, the printer recognizes the genuine hp cartridge and the ink for the black cartridge, but there is no black output when you print the alignment page which results in an error when trying to align the printer.

I tried the suggestions in the guides online around this question, including troubleshooting:

  1. ensure that the printer is plugged directly into a socket, rather than through any surge protectors or multisockets
  2. mode single cartridge (with just the black cartridge, it prints just an empty alignment page.
  3. check that the cartridge produces a line of black ink and not just a task using a tissue
  4. Remove and reinsert the cartridge
  5. update the software of the product on the printer using the built-in Wi - Fi connection

None of the above has solved the problem. Does anyone have any suggestions on how I could fix this?

Thanks in advance.

Hi adamsq,

Welcome to the Forums of HP Support! I appreciate all the troubleshooting steps you have already covered, no there wasn't one thing that has not yet been made, so I would like to you to continue here: printer does not print black ink or color of ink or prints blank Pages

Please complete all THE steps, focusing on the recommendations of cleaning as well. Also let me know when you finally replace the black cartridge and the ink levels estimated.

I'll watch for your reply.

Thank you

Tags: HP Printers

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