Why my printer scan used

I can't get my scanner to work

Judy Doane

Hello! Could you please provide more information about your question? (What scanner/printer/aio) Additional information will be useful! Thank you.

Tags: HP Printers

Similar Questions

  • Black line on prints/scans using HP8620 ADF

    A thin black line down the page appears on the documents copied or scanned with the ADF on my 8620. Copy/scan from the flat bed is very good. All the ideas of cause and cure?

    This is probably a small spec on the thin glass to the left of the bed main scanner.  Specification can be difficult to see, it can be useful to hold a flashlight light parallel to the bed to hilight the spec.  The document here can help solve the problem.

  • Why hp disables the use of scanning and faxing because of the low level of ink on my photosmart c4385?

    Why hp disables the use of scanning and faxing because of the low level of ink? Printer says print cartridge missing or not detected. Doesn't make sense to me because the ink has absolutely nothing to do with the other functions. Since I bought this all in one I replace ink twice and I only printed about 10 pieces of paper for nine, making these extremely expensive 10 sheets!

    try reseating the cartridges once more & switch off the printer and remove power & other cables connected to the printer & press & hold the power for 20 seconds & then reconnect all cables back & then turn on the pritner & try to use that will solve the problem...

  • scanning using a shared printer

    Hello, I shared a printer to a network via Airport Extreme.  Nothing wrong with printing, but the problem is that I can't scan using the same printer.

    Is there anyway to scan a document using a shared printer? If so, how?

    Thank you.

    Scan is owner of all the trademarks so no USB device can provide a universal testing service.

    When you say shared printer is it connected via USB... then it may never work.

    If the printer has network and connected by ethernet or wireless, it is quite different... you just need the correct printer software.

  • HP4215 printer can be used without phone connection if want to print, scan or copy

    Have a HP4215 printer that has not been used for a few years. Keep allow the family member, who use only a cell phone, and an old Apple laptop for 1 year, to be able to use it to print, scan and copy only - no fax.  If it downloads the driver, and hooks the USB, the printer can be used without a line of phone being installed?

    Hello

    Yes, given the portable computer Apple has USB ports, you can connect your printer to the laptop via a USB port, but you will not be able to print from cell phone. If you want to print anything from cell phone, the quick and easy way: send or copy on the laptop from Apple to print.

    Kind regards.

  • Problem of scanning even after the use of HP print & scan doctor

    Hello

    I have printer HP Deskjet 2050 J510 which gives me an error message "scanner communication cannot be established. I had visited the HP support portal & downloaded HP print & scan doctor. After you run this tool, it is said that it cannot solve the problem. It detects the first two steps of pilot (or can be) Manager & pilot agreed. But in the third stage it gets stuck to the top (win scanning can be, even after the restaring the computer). I use 32-bit windows.

    It seems that HP can't valer'evne fix bugs in its own products. It's pathetic.

    A real quick help will be appreciated...

    Hi alb7039,

    Follow the steps below to update the software to the latest version.

    First step: clear temp directory

    1. tap folder in the race or search programs and files of field

    2 Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).

    3. proceed to step 2 below

    Second step: downloaded and extracted to your system:

    1 download the drivers and full software features

    http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-79309-1&CC=US&DLC=en&LC=en&os=4063&Product=3635399&sw_lang=

    2. once the download is complete, double-click the file to extract the software.

    3. when the installation window opens, press the Cancel button to stop the installation

    4. tap folder in the race or search programs and files of field

    5. Locate and open the folder starting with 7z (example: 7zS2356)

    6. right click on the folder and select copy

    7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

    8 open the 7z, that you just copied on your desktop

    9 open the Util folder

    10 open the CCC folder

    11 start the uninstall_L4

    12. once the uninstall is complete, restart the computer

    13. run disk cleanup from the tools Accessories\ system under all programs folder

    14. download and install the latest version of Adobe flash player

    http://www.Adobe.com/support/flashplayer/downloads.html

    15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

    Let me know what you find?

  • When you try to scan, print says "configure the pc to start scan. using mac.

    When you try to scan on PIXMA MG5722 I get the message 'set the PC to start scan.  I can scan marketing PC but no printer.  With the help of iMac.  Need to scan documents on the printer using the printer scan button.  How can I fix it?

    Hello.

    According to the version of Mac OS x that is on your computer, you may need to scan using the software on your Mac.

    If you use OS 10.11, please scan from the Scan IJ utility instead.  This program are in the Canon Utilities folder in Applications.

    If you need additional help in this issue, find more help contact us.

  • Why my printer dell 968 of the internet feel used?

    Why my printer dell 968 of the internet feel used?

    Internet Explorer 9.0 was the problem.  When I tried to print it sounds internet has stopped working and then would not print.  I removed 9.0 and reinstalled the 8.0 and the printer works fine.

  • Why my PhotoSmart 7520 uses color to print black text?

    I noticed when I print the page "Print diagnostic quality", the printer uses the color cartridges to print text in black instead of the black cartridge "pure".  It is a loss of the color of the inks.  How can I get the printer (7520) to use the black cartridge for all black text?

    Thank you

    JayTee007

    The diagnosis page uses a mixture of color and black inks to print the text on the page.  This is so that the diagnostic information can be read, even if the black part does not work.  The behavior on the page of diagnosis does not reflect how normal text is printed.

    Note that if the photo paper is selected in the selection of media the printer will use only the color inks and photo to print black same text as black pigmented ink is not compatible with photo paper.

  • OfficeJet 6500 e709a, win 8, Print & Scan Doctor indicates the lack of scanning software HP Twain

    Updated to Win 8 64 on toshiba laptop, all updates installed, deleted all the old software HP (4 times now with the L4 uninstall util, ccc, in Temp% 7% * of all downloads on system file.)  still no connection to scan.  Printer works fine.  When I try to scan, I get "cannot scan because another program or computer using the HP Imaging device in network. Try again later.   The rest of my network is shut down, leaving only the laptop, the router and the printer/scanner.  Ran print HP & Scan doctor... get extended info error 4, [(2, 7, 80040007), (0, 0, 0)(, 3, 7, 0)]

    Scanner has worked without problem in Win 7 Home Premium on the same system.  This one is only about 1-1/2 years... seems HP wants to buy me a new printer.   (Note: also have a model economy HP 2050... which prints and scans without any problem to win 8)

    Now 2 days later, adding to post.  Completely removed all the system HP printer software, rubbed %temp%, rubbed registry, 3 times more.  Always get error Scanner 8 [(1, 0,-2147024770)]

    Scanner works with Windows Fax & Scan, Scanner works fine on 2 Windows 7 machines using OJ6500vE709_Full_14.exe software, troubleshoot-performed Netgear WNDR3400v2 router configured the Norton 360 Firewall to accept hpqkygrp.exe, hpqste08.exe hpqtra08.exe by HP Document CB022-90014 supplied with the printer.  hpqscnvw.exe & hpqthb08.exe are on the document are not present in C:\program HP imaging\bin. Checked ports used by the printer/scanner for the open State.  Ran Print & Scan Doctor - led Twain error every time.

    Install by using the results of the network USB vice in the same question.

    Microsoft, Norton and HP offer no solutions in the forums, or with technical support.  It is a home network, 3 computers, 1 printer, 1 router.  The printer is the cable to the port on the router.

    It seems that the installation package OJ_AIO_6500vE709_Full_Win_WW_140_408.exe missing something, since the old version worked fine in Win 8 until it has been updated to the new version.

    We did some research on this problem and it is caused by a file being in the wrong directory when the installation is done.

    That's why scanning works programs MSPaint or Windows scanning and Fax but not HPs Scan App.

    The indications are very simple and are as follows

    1. Find the folder where 7zip extracted your web pack (the directory starts with 7Z)
    2. In this folder, navigate to the drivers\scanner\x32\ folder.
    3. Copy the HPWTIOP4. DLL from that folder to the Program Files (x 86) \HP\DigitalImaging\Bin folder

    I hope this helps.

    Good luck

  • HPOfficejet Pro 8620: Lockout admin and can not only restore factory settings no printing, scanning or fax

    HPOfficejet Pro 8620

    Once the upgrade to the last of my printer Mac security bug fix didn't work, printing, scanning or fax, tried to fix more than once as resinstalling followed etc. software instructions.  Then accidentally disabled the settings and now when I try to reset it or add printer returns Web services disabled etc. or feature was locled by your administrator, which is me... Help because I need it for work...

    You do one of 2 things @Chelle007, you can reset the printer back to the factory settings and set up again, or you can connect the printer to the computer or router Ethernet cable and use the wired IP address to access the Web integrated (Embedded Web Server) server. If you choose to install an Ethernet cable, go to the network settings on the front panel of the printer to get the IP address. Enter the IP address in a Web browser, and when the printer page opens, you can go to settings. You will be able to reactivate it. Please do not forget to select each element one at a time instead of select allow all, because if you turn on all you will lock the front panel.

    If you are unable to do so, or rather do the simple reset check your Inbox for instructions.

    I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

    This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

    There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

    A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

    Printer resets: What You Should Know by @Bob_Headrick

    Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

    If one of the methods I suggested the problem, please click on accept as Solution below my post so that others can easily find what worked for you. Thank you.

  • Why my printer say its OFF LINE?

    Confused about why a screen when I try to print, saying: my printer is OFFLINE. What makes offline when it is clearly now?

    Double U Dee and anyone who reads this, I am pleased to announce that the SUCCESS has been achieved.

    First of all, I had to keep trying and trying to make the download work, again and again. I took this tactic after reading that the PASV Port flight error is random. So my theory was that if I continued to try, I would eventually get the box to download. And I did it.

    And here's what I think was happening throughout cause not not at all of a sudden, my printer: when I bought this printer and used, everything was fine... except once a week, I would get a box that says my printer driver was preventing my computer from hibernation (he used another word, but the meaning is the same). I did not continue.

    Then maybe... by unplugging my printer and moving it somewhere else, finally high driver problem its ugly head, first with the OFFLINE area, then just the error message by the document as it is just sitting in the queue...

    AND the problem I had when I uninstall twice and reinstalled it, is not disconnect USB. Because this time, when I keep disconnected and reconnected only when the installation process told me of... the printer then began to work.

    Of course, the above is my theory. But I can say for a fact that correctly install the third time was the charm. 

    Thank you Double Dee U. I followed your 8 steps to the T and can now print. You pat on the back and remember and tell others that you give computer advice excellent!

  • HP ENVY 5660: Connected printer & print desktop PC and tablet. Print & Scan doctor says he is not and cannot be.

    A couple of weeks ago, we changed Internet providers & I plugged our devices (desktop, tablets, phones & printer) in the new system.  We now have AT & T U-verse with a cable of optical fiber to a hub not far from our House & a circuit dedicated copper from there to the router/gateway. They claim that we have a regular service of Mgbps 18.

    Everything seems to work very well. We had anything drop and do not cause any problems. However, our range of printers HP says that it is connected to the Internet. It provides all the correct information and it works very well in our devices. But the Asus desktop computer insisted that the printer is offline, even if I print documents from him. Today, Windows did an update and when I checked the update report that he said he could not update the printer because it is in offline mode and it will not be printed. Then I printed something again.

    This update failure is my real problem. When I checked in the settings in Windows 10 on the desktop, it also insisted that the printer is offline. So I clicked on the icon of the application for the Print & Scan doctor. He also insisted the printer is not connected and that it is unable to connect from the Internet. Yet once again, the printer prints despite this reported disconnection.

    I don't know if the printer is actually updated even if update report says that it is not. I have had no problem since the printer from the reconnect the devices and printer or the update today. After I've done 4 or 5 tries to install the software with printing & Scan app, I checked in the settings of Windows 10 and again, he has insisted that the printer is offline.

    However, earlier, I checked in the settings, printers and scanners again in 10 Windows on the computer from Asus desktop & for the first time it reports "Series of 5660 HP ENVY (network)" & "Serial number (5660 HP ENVY series)" as the customs declaration.  The first says that it cannot print when I tried a test page; but, the other printed a test page. Is the first representative of the scanner and it cannot print because no document has been selected?

    When I created this Asus desktop / printer in February when I bought them, I did it using WIFI only, using no USB connection, to do and the printer has always worked our devices just as it continues to do so.

    Again, my real problem is declared failure to Windows 10 update.

    Thank you for taking the time to browse this message and I thank you for your help.

    Hello

    Thank you for using the HP Forums.

    Can you try using a TCP/IP port?

    Creating a TCP IP port

    1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
    2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
    3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
    4. Enter the IP address of the printer.

    This video resource will show you how do:

    Create & use TCP IP port

    Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

    Let us know if it works

  • Why my printer does not print with Windows 8?

    Why my printer does not print with Windows 8?

    Did you just upgraded or purchased a new computer with Windows 8, and now you can't get your printer to work?  If so, this can help you.  Many people have questions about the installation of their printer on a new OS.  This will help you answer these questions and make sure you get everything installed.

    Before you start

    Before you try to install the printer on a Windows 8, you should check to make sure that the printer is compatible with the new OS.  The link below will give you a list of printers that will work in Windows 8.

    http://support.HP.com/us-en/document/c03168175

    If you have upgraded your computer to Windows 8 formed another version of Windows, make sure all software uninstall complete of your printer.  It should still print, but to use all the features, you will need to reinstall the software, if available.

    Another thing to consider is how you want to connect the printer to the computer.

    1. USB.  You must ensure that you have a USB cable which does not exceed 6 feet (about 2 m).  Be sure to connect the printer directly to the computer.  Do not use a USB hub.

    2. Ethernet cable.  Make sure you have the network configuration, you have a free cable port on the router, and you have an available Ethernet cable.

    3. Wireless.  You must ensure that you have the configuration of the wireless network, and you have the password of the wireless network.

    1. installation Via USB

    Installation via USB in Windows 8 became much simpler for users of HP printer.  In other versions of the Windows operating system, you need to launch the installation and wait that it asks for the USB connection.  If you do not, you will need to uninstall the printer from the devices and printers folder and then launch the installation.  In Windows 8, which won't be a problem.  If you plug the USB cable from the printer and then install the printer software, work remains.  Now for in depth instructions on installing the printer via the USB port click on the link below.

    http://support.HP.com/us-en/document/c03521864

    2 installation Via an Ethernet network connection

    For an Ethernet connected printer, the installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It's really as simple as that.

    http://WWW8.HP.com/us/en/support-drivers.html

    3 installation Via a wireless network connection.

    For a wireless printer, network installation is disconcerting.  All you have to do is to connect the printer to the network.  Once you have done so, Windows 8 will automatically install the drivers for you.  Then, all you have to do is install the rest of the software, if available.  It is roughly the same as just Wireless Ethernet installation.

    http://WWW8.HP.com/us/en/support-drivers.html

    Alternative installation methods

    With Windows 8, the drivers of many printers are installed with the operating system.  These are called pilots InOS, since they come built-in to the operating system.  If you have one of these printers, you should have to do simply connect it to the computer via USB, or connect to the network via Ethernet or wireless.  Once you have that makes Windows will take care of the rest.  There are other methods of installation of your printer if normal methods don't work for some reason any.  You can install the printer is using the printer, or through Windows Updates Setup Wizard.

    Set printer wizard:

    http://support.HP.com/us-en/document/c02681060

    Windows Update:

    http://support.HP.com/us-en/document/c03460648

    Note: The drivers of Laserjet for the Asia-Pacific and the Japan will come only at a later date.  See below the link support site for the availability of the driver.  I will update this post once they become available.

    http://WWW8.HP.com/us/en/support-drivers.html

    Hope that answers some questions.

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