Windows XP - HP Officejet 4500

Original title: Help!

I have a HP Officejet 4500. I can print online. However, I can't print from my PC. I get a pop up telling me that the printer is unable to print what I sent to her. I tried to go to printers & faxes, then properties, then settings, then to installable options. When I click on installation options, nothing happens. I tried putting the CD shipped with the printer into the computer, and follow his instructions. That did not help either. I want to be a geek. (I use that term in DEEP respect.) I think I could have understood what's not right. This is the first time I'm having a problem like this with any printer. Before that, I uninstalled another printer. 4500 print very also will be a long time that the other printer was installed. That's why I'm puzzled that 4500 will not work in my PC. Thanks in advance for your help.

Helen

Have you tried that?
HP Print doctor for help with many printing problems

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&docName=c02073861&JumpID=ex_r4155/HHO/IPG/ccdoc/trailhead_doc&lang=en

I hope this helps.

Tags: Windows

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