5530 envy: envy 5530 is not scanning for available remote

REC would help chat of HP who accessed remotely to my system when it wouldn't print now, citing wireless internet connection.  Now it prints wireless just like the printer was new, but I can't scan wireless as I could before.  I must now be attached with USB and the printer display "the computer does not respond. check the USB connection.  the stupidest part of this is that I could always scan with the USB.  I'm lost!  the HP agent removed the original icon of jealousy and it is now replaced with an icon that says "class series 5530 envy."

Hello @Mommommary and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you have problems with scanning. I would like to help!

I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I recommend also to download and run the HP print and Scan doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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