564 - NOT of XL Black ink

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• MP620B printer does not print in black ink cartridges

  Original title - MP620B printer

  Does not print in black ink cartridges

  Fine color cartridges work

  No band orange on the cartridges

  All cartridges lights bright red

  Hi LarryChristenson,

  This request is outside our borders to support. It is preferable that get you in touch with support from the manufacturer of your printer to alleviate your problem.
  Kind regards
  Sergs P.

• Does not print any black ink

  Hello, I have a Photosmart C6380 all-in-One Printer.  It will not print in black ink.  The other colors work very well.  I changed the 4 smaller cartridges because they were all low or empty.  The larger black cartridge is about half full, perhaps slightly slot so I have not yet changed.  When I print, it prints all colors except black.  I really want to buy another cartridge with him still having a lot of ink left.  However, the other day I tried to make a copy just for the heck of it.  Dang, he printed the copy very well.  I shook my cartridge twice.  The first time right before printing to think perhaps this would help.  The second time right before I did the copy.  So why will it work for the party copy, but not printing?

  I also tried assigning the factory settings, but that didn't help either.  Also, I had problems with the office, so I can't try it print again until I get this job.  I tried to download the software of the printer on my laptop, but it does not work.  I would also like to be able to print wireless with my laptop and printer.  How can I do once I get the downloaded software?

  Thank you!

  Color cartridges are typically used when you print copies unless the printer is set for improved text and the copied document is recognized as text.  Try to print a page of test, as shown in step 4 here.  If black is not printing, follow the steps in troubleshooting in this page, especially looking at the vents and cleaning of the print head.  After the first seven steps, if the problem persists the following may help.

  Please read this post then provide some details.   What operating system?  Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.

• Why my deskjet 940c does not recognize my black ink cartridge?

  Please help; my HP Deskjet 940c is not recognize my black ink cartridge and tried to clean the cartridge.  I have tried almost evrything but help would be very appreciated.  I am running windows XP.

  There are a few steps to help solve this problem located here.

  If you tried to change the cartridge and clean the contacts, then you've done several of the steps already in order to answer the question.

  You can consider replacing the printer as well if the steps do not fix the issue. Have you considered the available through the Support of HPupgrade program, if the unit is out of warranty?

• Want 5530: Printer does not print in black ink

  I recently updated my HP 8.1 Windows of Windows 10 laptop.  I have the same type of printer (Envy 5530) installed at my other House and updated my desktop computer for Windows 10 and had no problem with printing, but now I'm with the laptop.  I try to print documents now and the printer does not print anything using black ink.  Color ink prints, black ink just not. The two jets of ink are filled.  I did all the "try these patches" suggested Windows and HP Print doctor.  I uninstalled and reinstalled the printer twice.  I rebooted the computer several times.  I'm no tech person by any means and have no one to help me or ask what else to do. Can someone help me understand this please?  Thank you!

  Hi @KKLfromIA,

  Welcome to the HP Forums!

  I understand that you can not print in black with your printer to HP Envy 5530 on Windows 10. And I'm happy to help you!

  You use genuine HP cartridges or refills?

  One of your ink cartridges, low or empty?

  In the meantime, try the following solutions:

  Solution: remove the black print cartridge

• Photosmart 5520: Will not print in black ink

  I did an interview on the print head, but it will not print in black. All other colors are fine and the ink is full so please tell us what can I do?

  Hey @Hughes23,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing in black of your Apple devices to your 5520 Photosmart e-all-in-one printer. I can help you with that.

  This document describes How to solve print quality problems with your printer. If you access all the steps to ask you to replace the cartridge or the printer service, instead contact the HP support directly. You can do this by clicking on this link and fill out the form below to discuss the options based on your warranty.

  If this allows you to print, please let me know by clicking on accept Solution below my post. Also, I would like to know if you have any other questions. If not, have a great week!

• HP Deskjet 2542 is not printing in black ink

  Very well. So I picked up a new all-in-one printer HP Deskjet 2542 today from Walmart. At he House installed the printer on my computer compaq laptop windows 7. Print a page of alignment and scanned. Successfully. I went to print my paper for school. Only the hyperlink color was printed. Everything was empty. I printed another document that was all black. It printed 2 blank pages... I'm very disappointed because I just bought this printer less than 3 hours ago! I printed the test pages and everywhere where it is supposed to be black it is a light blue light. The gray dark fate well however. Alignment is fine, it's just a matter with black ink of he. And it came to pass also supplied with the printer that I bought. I don't want to spend more money on the new cartridges that it is supposed to be new! Help, please?

  Thank you @Fujoti. I had originally tried that before posting here and there do not seem to work for me another that tell me that I had to get it repaired for my new printer. To remedy this, I called HP Customer Service help line and I was able to get my printer to print pages in black ink.

  SOLUTION: I cleaned well the bottom of the cartridge with absorbent paper. Then re-installed in my printer. The first pages may be a bit scratched. If this continues to learn more then just a couple of pages I have to go out and clean the contact a little better then you should be all good!

  Thanks for all your help guys

• Question-will scan not Scan not when the black ink is empty.

  because my printer is not black, she refuses to scan a photo, im not trying to print just try to scan to computer... Help? Help

  because my printer is not black, she refuses to scan a photo, im not trying to print just try to scan to computer... Help? Help

  1. get a black ink

  2. get a new scanner

  3. identify the make and model of your all-in-one device and perhaps--but not likely - someone ' one will know a work-around.  Some printers behave this way.  Complain to the manufacturer of the printer.

• Photosmart HP 5510 - will not print using black ink

  I have problems with my HP Photosmart 5510 all-in-One printer, because it will not print in black. All cartridges are brand new and are genuine HP cartridges. I've never used anything other than HP cartridges, and I believe that I have would be considered a very light printer user.

  I use a HP Pavilion Desktop PC (Vista Home Premium) connected to the printer via a USB cable.

  I have to 'reset' the printer (power cable removed for 20 seconds), I cleaned the print heads and tried to re-alignment of the printer.

  I ran HP print and Scan diagnostics and do the message "Everything out OK with your product." I then print a test page which "fails", that there is no black ink in use. The diagnosis confirms that the ink levels are all OK and that my printer uses HP authentic and than Normal inks or better quality is selected.

  The printer is a little over a year old and as mentioned has had very light use.

  There is no error - every reason to believe that everything is OK.

  I wish I had a solution to this problem.

  As by chance my previous printer a HP Photosmart 3210 all-in-One failed in a similar way, although in this case, the black was fine, it was impossible to print colors correctly. Once the printer was just out of warranty.

  Curiously enough and fortunately like few others on the forum a few days after the installation of the new cartridge, it seems to work perfectly fine again.  any ideas as to why this happens?

• HP Photosmart 5520 does not print in black ink.

  Black doesn't print not... except on the print quality diagnostics page where the text and black frames around boxes all print in black.  Inside of the 'Black' box is empty, however.  When I try to print a page of type, it is either totally empty or very indistinct.  How is that possible?

  I saw three other posters with this same problem, everything from 21/01/14 and no answers to the problem.  All the patches of troubleshooting on the Web page do no good.

  My warranty has expired also.  Is this a systemic problem?  How do we get fixed?
  

  Hi RAJP-52,.

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that the black is not printing on the computer but prints partially on the diagnostics page.

  I'll be happy to help you.

  I don't know what you have tried so far the fix, but I included a few documents to go through the steps to see if we can solve this problem.

  This printer has a permanent print head. You can always run however of cleanups on the print head.

  This document is intended printer does not print black ink or color ink or prints blank Pages.

  Here is a document to clean the contacts of the cartridge.

  'Cartridge problem,' 'Cartridge missing or damaged', or 'Not compatible ink cartridges' Message is displayed on the control panel.

  Please let me know the results if you are still having problems.

  You use genuine HP cartridges?
  Check the date on the cartridge to make sure that they are still in warranty. (not old stock)
  What are the ink levels?

  If you like you can print a new diagnostic test page, scan it and include it in the post, I can take a look to try to find a way to solve this problem.

  Thanks for posting on the HP Forums.
  Good day!

• Re: HP Photosmart 5510 - will not print using black ink

  I received a WARNING ink level so I went out and bought new cartridges. When I put the new in, black will not print.

  I followed all the instructions on my printer, all the instructions of the hp print & Scan Doctor and went out to buy a new black cartridge in the second.

  tracking of document Hp: http://support.hp.com/us-en/document/c03425035

  Still no black printing.

  I cleaned the print heads.

  So I have three cartridges of "True HP", two of them nine and no black print.

  Are there any other instructions that can be followed to fix my printer? It is more under warranty and there is no way I'm paying for a repair on a printer who leave work when installing a new cartridge.

  @lcaughey

  I'll me private message you on this (check in the envelope at the top right)

• PIXMA MX922 test the right page, but will not print in black ink

  MX922 worked perfectly, and I love this printer. A few days ago, she didn't have to print a tax return online. Assumed there is some problems with the website then I just saved in pdf format. Then it again... fine color prints, but nothing in black. Test page for verification/nozzle is perfect, but did a cleanup anyway. Always the same. Comes with most WORD documents but I created 05/04/16 print - a desire for 4/6, I don't not created. So far, all of the Acrobat & html documents are affected. Have removed and added the printer, but that did not help. I've never been able to use as wireless so it is plugged into USB.

  MAC OS el Capitan. Recently installed Family Tree Maker and perhaps an update from MS Office.

  You will appreciate all suggestions.

  Thank you for your response. You are right... I didn't know there were supposed to be two black grids on the test page. I called technical support and we are working on that.

• Photosmart 5510 - will not print in black ink

  PRINTER HAS FAILED - CLOSING OF THE FORUM.

  {title of the origninal thread restored in order to make the more searchable topic}

  This is a simple fast recommendation I would try.

  Remove the cartridges from the printer. Once they are there, try a hard reset of the printer. Once the printer turns and asks the cartridges, then go ahead and implement what their return.

  Follow these steps to perform a hard reset on the printer.

  1. press the power button to turn on the product.

  2. with the product, unplug the power cord from the back of the product.

  3. disconnect the power cord from the wall outlet.

  4. wait at least 15 seconds.

  5. plug the power cord into the wall jack.

  6. reconnect the power cord to the back of the product.

  7. If the product does not light by itself, press the power button to turn it on.

  Try and let me know if it helps. If not, there is probably a more serious hardware with the printer problem. Especially if you have experienced already troubleshooting guides. There is still one thing, we can try, which requires a certain type of reset of the printer, but I will have private message you the steps to do this.

  If I was helpful, or if you want to say thanks you can click the White Star under my name to give me congratulations.  I really appreciate it!

  Good luck

  Kyle

• Wil not print in black ink

  I have a photosmart 7450 printer. Will print in color cartridge. I replaced the black cartridge but still no joy. I tried to clean the printhead but still refused to print in black.

  Looks like you need a new printhead. in our UPGRADE program, you may be able to buy a new printer for about the same price as a new print head.

  If you want someone from HP to give you a call on our printer the MESSAGE of the program me your number.

  Benefits of upgrading

  -up to 50% off the retail price for printers

  warranty of 2 years (package of care for $1)

  * only available to current HP customers *.

• HP Officejet 6500 a Plus: black ink cartridge does not print

  I have a HP Officejet 6500 a and have an operating system of Windows 10 on a Dell Inspiron 15R.  The printer does not print any black ink. I have genuine HP cartridges and the black cartridge is about 75% full. It was working properly until this morning. I downloaded your troubleshooting and everything seems fine. I ran the program cleaning head several times, but I can't always get black ink on a page. The other colors are fine. After the second head cleaning, I got a very small black image, but head cleaning has resulted in no black ink. I made sure that the wind had been reached on the cartridge and this problem occurs with wireless and hard wired connections. Time before, it happened and when I replaced the cartridge, it worked. After reading some of the messages on the map, it seems not to be the solution. I also hesitate to throw a cartridge that is only 25% used. Can you help me?

  Hello @robertj138,