6310 all in one

Cannot receive fax when 'auto response' is turned on unless I push the button when a fax is received. New problem - worked properly for the last 2 years.

With the auto-answer disabling itself, as it is, I want to say that it's a firmware issue. The thing is there is no new firmware version to try. Try to do a hard reset to clear the glitch. If this does not work, try to do a partial reset. The partial reset will resume all factory settings and erase any speed dial numbers that you may be saved. If none of those that resets the work, the material itself can start out, and you can start looking at replacement printers.

To do a hard reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug in the printer and turn it on.

To make a partial reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug the power cord into the wall, but do not connect the printer.
6. press 3 and # buttons.
7. while now buttons, plug in the printer.
8. when the lights come on, release the buttons.

Tags: HP Printers

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