6520Pavilion: modified color ink don't print computer. Copy OK

My printer is wprking Ok. Got a low ink end message. Replace all colors except black. When printing from the computer print that page with no data. Will print the outline of the box

Hi SuperFred ,

Thanks for getting back to me!

I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I recommend also to download and run the HP print and Scan doctor.

Keep me posted!

Tags: HP Printers

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