BlackBerry smartphone Wi - fi troubleshooting

Similar Questions

• BlackBerry Smartphones Enterprise activation

  Can someone tell me where to find the enterprise activation password?

  I'm trying to set up my email on my blackberr 9720

  Hello

  nikhils wrote:

  I have a situation with my BB9720 device which is quite unique. Since Friday, I am unable to find the activation link of the company which is usually found under "Advance system settings. He was there until Friday morning, but unable to find it since then.

  Reference:

  • Article ID: KB10192 No enterprise activation icon is present on the BlackBerry smartphone

  nikhils wrote:

  Just tried to call number of helpdesk of BB, but it seems that there is no support phone for troubleshooting, so asked to visit a store! Very frustrating... I hope it will get a resolution on this forum.

  For BES users, the first step in management is your BES admins... they all control and are your first stop for help. Otherwise, indeed your carrier will be your next step. Reference:

  • http://supportforums.BlackBerry.com/T5/social-lounge/how-this-site-and-formal-support-work/TD-p/2540...

  I hope that this information will be useful to you. It can be frustrating, is the support model that has always existed for BB, and all parties (BB, carriers and even end users) are required to comply.

  See you soon and good luck!

• BlackBerry Smartphones Blackberry Media Sync continues to display 'Please connect a Blackberry smart phone' when the Blackberry Storm is connected to the PC

  About a 2 months ago when I would like to connect my (the first storm) blackberry storm to my computer via the USB cable supplied with the phone, I was able to transfer music from my computer (itunes) to the blackberry via Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to the computer via the USB port and screen Media Sync would change so that I could sync to the blackberry storm music). I didn't even have to install Blackberry Media Sync in December 2009

  But now after I connect my Blackberry Storm to my computer, the screen of Blackberry Media Sync does not change and continues to display "please connect a Blackberry smartphone. I tried these tips I found online:

  1.) several reboots my computer (windows vista)

  2.) update/reinstall Blackberry Media Sync, then by restarting my computer

  3.) reconnection from blackberry to the computer, then open Media Sync

  4.) Open Media Sync first and then connect the blackberry to the computer.

  5.) installation BlackBerry USB and Modem drivers (even if I can't find the USB driver for it under the Universal Serial Bus Controller when I check in the Device Manager when you go to control panel – system and Maintenance – Manager of devices, but I found a v2 COM4 and COM5 RIM virtual serial Port when you select "devices by connection" under display in Device Manager) or are RIM Serial Port virtual v2 COM4 and COM5 drivers I'm looking for?

  6.) go to Options (on blackberry) - memory and make sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are resolved on 'On', the encryption Mode is set to 'None' and mass storage Mode Auto activate when connected, it the value "Prompt" although I tried to 'Yes' as well. It says I have 785 MB of memory space of the unit out of 879 MB total memory of the device and 7.1 GB of free space on a total of 7.3 GB of Media Card Media Card.

  None of the above tips and troubleshooting tips worked. I also checked the Blackberry technical solution center but I've not found anything there that has contributed to the other. I found discussions forums online, including issues of people with 'blackberry media sync cannot connect to the device' pop up, but I have not had this pop-up. The Media Sync screen remains just the same as if I never connected the blackberry storm to my computer in the first place even if my blackberry storm recharges via the computer.

  Is there something that I miss or have not yet done? What should I do?

  Too bad. I went to a Verizon store and they me remove the battery and turn the blackberry. Worked like a charm and I can now use Media Sync.

  Also told me that I need to update the software of the phone blackberry using Blackberry Desktop software (I have version 4 and need to update to 5) and make sure to choose to back up files when you are prompted during the update or you will lose all files, the media and info saved on blackberry.

• BlackBerry Smartphones Blackberry 9900 Notification problem

  Excuse me, I have a blackberry with OS 7.1 9900

  and I have a problem of notification, which occur when there is a bbm / fb / nothing else.

  When I click on this notification in the bar notifcation, it act normally and then open the message / fb / bbm / whatever it is,.

  and when I've done and press the back button to go to the home screen, the notification is still there. always in the toolbar State, but the icon in the notification already bar disappears, until I have shut the drawer and open it again to she disappear. How to fix this bug? usually, I restart my phone and it works. but another 10 minutes, the problem comes again.

  This bug is reallly annoying me. Please give me a solution. Thank you

  I attach a picture so that it appears clearly.

  -C' came then BBM, * Picture1 *.

  - and I click on the notification * Picture2 *.

  -Once finished with bbm - ing, I press return to go to the home screen, but it was still there! (but the icon already gone) * photo3 *.

  -before I close once again, the notification * Picture4 *.

  -I open it again and it's already gone * photo 5 *.
  

  
  

  

  
  

  

  
  

  

  
  

  

  
  

  

  Hello

  FYI - Your indignation is misplaced. This site has nothing to do with any formal support. On the contrary, this site is a community of users to volunteers who do their best, while also living their own lives occupied, to troubleshoot other kind souls to the best of their ability. There is no requirement for all voluntary meet any position whether... everything is voluntary, which is given to you by the goodness of their hearts. All they ever receive in return is gratitude... so unworthy of these volunteers can be a bit off-putting, I think.

  In any case you say you reboot and for a while, things are OK, but then the problem shows once again. Which could be a few different things... a bad OS... a bad app behave... maybe same material (although I doubt that your description so far).

  Have you checked for an OS updated for your BB? Since you said only 7.1 (OS levels have 4 bytes, not 2) and later does not reveal your carrier, there is no way to help you... but you can help you in this regard:

  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone
  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  Good luck!

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• Its blackBerry Smartphones

  Hello.. I am a newbie. Bold 9650 verizon v6.0.0.524 the volume up and down keys work great during the call but

  only the low volume button works in mode 'browser '. This means that I have no sound when watching

  videos. Help, please. High volume AND low volume both work actually, but it's only because once every a way down

  stuck mute. I have no spell mute me (in browser mode).

  Hello

  I'm sorry to hear the verdict. Do you know how or what criterion of CSR ran to diagnose water damage? Your moisture indicator strips have been discolored?

  Here are some links to help run diagnostics. Sound problems can be caused by corrupt software and memory low conditions as well.

  It's a shame that (after doing a full backup successful with Desktop Manager) that you don't accidentally lose or drop it repeatedly on a marble for example floor. Or find it in the driveway accidentally hit by the car after a cataclysmic weather random event. I know most owners insurance contain provisions that can cover or help with the costs of replacement.

  Let us know how it goes!

  Thank you

  Bifocals

  KB11727 Quality troubleshooting poor voice on the BlackBerry smartphone

  KB16037 Performing a test using the Test Application device Self on the BlackBerry smartphone

• BlackBerry Smartphones BB Desktop recognizes phone but cannot connect.

  I have 2 BB Curve 8520's, who has "App error 523" coming up on the screen.

  I downloaded the most current BB Desktop software if I could fix it.

  My problem is that even if the phone is recognized, it does not connect...

  At the bottom right it says it connects, but never does.

  My other BB 8520 is easily connected & I can access all the options in the menu drop-down menu...

  He also tells me what version of software I have.

  I've never seen this phone work... I thought this would be an easy fix...

  Can anyone help?

  See you soon

  This error troubleshooting

  If you encounter this error, the first thing you should do is to perform a hard reset on your BlackBerry smartphone. What happens after the reset, one of the following options will be applied.

  http://helpblog.BlackBerry.com/2012/02/error-523-JVM-BlackBerry/

• BlackBerry Smartphones Pocketmac for Blackberry wont run... help...

  OK, I'm new to Blackberry.  I am still new on the mac.  I installed pocketmac for Blackberry and its drivers.  He ran and tried to do a sync.  The 8330 and macbook could establish a bluetooth pairing but could not bind.  After the closure of pocketmac, I tried to re-open it and now it does not open.   I already tried uninstalling and reinstalling several times.  So, no, I'm stuck and humbly ask for any help, is there.  Thanks in advance.

  Hi and welcome to the forums!

  Article:
  "PocketMac for BlackBerry smartphones does not support Bluetooth technology."

  I would try the following procedures to remove and install the program (links attached).

  Also included a "how to" for the use of Diagnostics logging. Try looking at the Blackberry for Mac forums for more information.

  Let us know how it goes!

  Thank you

  Bifocals

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB12762&sliceId=1&docTy...

  Remove the procedure

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10438&sliceId=1&docTy...

  Installation procedure

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB17047&sliceId=1&docTy...

  Newspapers of troubleshooting for PocketMac

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15801&sliceId=2&docTy...

• BlackBerry smartphones, I think that my phone hates me :(

  Hi so yes

  I did have my Blackberry for a while and today I downloaded a theme (free trial Doodles) and since I decided to try it my phone has continued to spoil

  Does not open my options so I can't change or remove this theme

  BlackBerry App World does not open apps so that I can not download another theme

  I don't really know what to do

  Someone please help

  Hi and welcome to the forums!

  Try to run your device in safe mode. You should be able to remove the theme of the problem. I suggest a peripheral complete backup using Desktop Manager before deleting anything.

  Thank you

  Bifocals

  KB17877 How to start a BlackBerry smartphone in safe mode

  At the start of the BlackBerry® smartphone, safe mode can be used to prevent third-party applications to run automatically. Safe mode is designed to allow troubleshooting or remove any unwanted applications.

• Download of a misapplication of blackBerry Smartphones

  could you help me how to remove the erroneous application as the FOURSQUARE... When I finished downloading it says "the FOURSQUARE application attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your policy" I click 'ok' and still it keeps bulging... I already took the battery to find out how many times, but it's always the same get out... I can't really use my phone now... How can I solve this problem?

  Hello

  Try this: How to start in safe mode BlackBerry smartphone

  "During the start-up of the BlackBerry® smartphone, safe mode can be used to prevent third-party applications to run automatically. Safe mode is designed to allow troubleshooting or remove any unwanted applications.

  Thank you

  BIFOCAL

• Update blackBerry Smartphones / Device Manager issue

  Hey guys, I have a problem.

  I recently acquired a Blackberry 8330 and let me start by saying this: it's one of the best machines I've ever held. It is simply amazing.

  I installed the Device Manager and have been using it without any problem. Then, I went and did an update wireless with my phone, the upgrade of the OS. Since I did this, however, the Manager has recently stopped recognizing my device - my computer recognizes him again, as he charges when it is plugged in and I can always access to the hard drive, but for some reason, I cannot use the Device Manager to do anything - down, States in the Device Manager there is no trendy Black Berry as shown by the 'None' exposed next to the Pin number.

  What can I do? I really need to access blackberry via the Device Manager. Someone, please help > _

  Things I've tried:

  -Restart the Blackberry (both by pressing the red button and pull the battery and re insert)

  -Update the device to the more recent version Manager

  -The latest version is uninstalled, then download and install the version provided with the blackberry (4.2)

  I noticed that the CD that came with the device itself does not contain the most recent edition of the Device Manager, if that means anything. It's just weird that the Device Manager has stopped working after I upgraded. Currently, my OS is V4.5.0.175. I've recently updated both my 8310 Black Berry - same question parents. Before, I could access it via Device Manager. Now, I can't. Please help me!

  -Santos

  Ahhhh Yes... interesting... try these:

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones windows 7 does not recognize the device

  I was connected my 8330 for a desktop XP for a long time.  The sw of the device is v4.5.0.175.  I recently got a new Lenovo T410 laptop, running Windows 7.  I downloaded the software (version 5.0.1) DM and checked my camera SW is updated, but the laptop is still not recognize that the device is connected (via USB).  I tried all ports USB on the laptop and also followed all the steps detailed in KB13146, with no luck.  I find nothing in any of the forums that refer to Windows 7.  Can anyone help solve this problem?

  Hi and welcome to the Forums!

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. I can attest that DTM does not indeed a BB under Win7... mine is exactly so.

  I hope that something it is useful!

  See you soon!

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• BlackBerry smartphones to transfer files from my computer

  I can't see my application my computers when connected by usb. I would like to trasmet files between my computer and my BB. can anyone help please.

  Hi and welcome to the Forums!

  Here is a list of troubleshooting items... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails
  KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Unable to connect to my Blackberry smartphone to sync my contacts and calendar

  Original title; Unable to connect to my Blackberry smartphone

  Since the last Windows Update August 17, I can no longer connect my computer to my phone smart blackberry to sync my contacts and calendar

  Thanks for your help. I decided to check with my Blackberry service provider, and they were able to fix the problem by simply removing and then reinsert the cell phone battery while it was connected to my computer. The old trick 'the battery '. Never thought of that.

  Thanks again!