Can not scan!

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• OfficeJet Pro 8620: can not scan from my printer on my computer

  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

  Thank you!

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)
  

  

  Hope that helps.

• Photosmart 7520 e ALL-IN-ONE: can not scan to e-mail BLAH display panel eprint photosmart 7520 e all-in-one

  my printer can not scan to e-mail to printer display panel in the months ago very well but right now not working it says unable to connect to web services (work wireless) how fix it please help

  How to check it

• OfficeJet Pro 8600 pro, I can not scan to a NAS or my linux box. The error of the Linux box is:

  OfficeJet Pro 8600 pro, I can not scan to a NAS or my linux box.  Web browser for the Linux of the error box is: "you can't use this feature because it has been disabled."  For more information, contact your network administrator or the person who set up the printer. When I try to send the file to a NAS by IP address, password, and account name it tells me that the file is not found.  I can get on the site by copying the ip address and the path to my dir browser.

  In the Linux box, I can print to the printer.

  Sorry, but HP does not support the Linux operating system.  The only thing that HP offers for Linux support can be found here.

• HP Officejet 150: Can not scan wireless

  I have a HP all-in-ONE Officejet 150 and that you are unable to scan wireless.  Right now, I can't even the bluetooth icon to turn blue, although it said that the radio is on.  I took my old printer because of such problems.  I handed to factory, combined with my Sony computer, but it does not recognize my computer.  Suggestions?  I can use a cable and get it to the scan, but that defeats the purpose of bluetooth technology.

  Hi @Dragonbebe,

  Welcome to the HP Forums!

  I understand that you can not scan wireless with your mobile printer HP Officejet 150. I'm happy to discuss this issue for you!

  This printer can only scan with the printer cable USB is plugged. As the wireless Bluetooth connection is strictly to be printed. Please see the user's Guide, for more information your printer.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope that answers your question and have a nice day!

• Can not scan (HP Scanjet G4010) for printer (HP Deskjet 6980) since my Mac OSX 10.9.2 update

  Hi, since the update my Mac OSX 10.9.2, I can not scan to the printer. When I look at 'Printers and Scanners' under ' preferences system, the printer is (HP Deskjet 6980), but not the scanner (HP Scanjet 4010) and I can not add the scanner to the list. " I am able to print items off the computer, but cannot scan and print. When I printed a report on the printer page, it says that it its status is "offline." Any suggestions?         Thank you!

  Hi there Bulldogs3, welcome to the forums!

  I saw that you encounter a problem when you try to add your Scanjet G4010 to your Mac up-to-date 10.9.2. If you have not yet downloaded the installation for the Scanjet, please do it here: HP Scanjet ICA software for Mac OS X 10.6, 10.7, 10.8 or 10.9.

  If that is not always do the trick, follow these 2 steps and add the printer and back scanjet.

  1 mac OS x: how to reset the printing system

  2. repair disk permissions

  I hope that helps you.

  Good luck

• HP 6500 has more than 4 in 1 machine can not scan wireless in Vista

  I can not scan from my HP 6500 a Plus 4 in 1 machine to my computer wireless wireless running Vista Home premium (64-bit). HP technical support says that the problem is with the function of WIA scan on my computer. Any help would be appreciated

  * original title - can 't scan from my HP 6500 wireless has more than 4 in 1 machine. According to HP, the problem is with the function of WIA scan on computer (Windows Vista). Any information would be appreciated *.

  Hello

  Uninstall and reinstall the HP scan utility and check if this solves the problem.

  You can download it from this link:
  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?LC=en&DLC=en&cc=us&product=3795406&

• HP envy 5532: can not scan from my hp envy 5532 to my PC.

  message says that the computer is not responding, check the USB and wireless works, both work. As this printer did not come with a USB, I used one of my old lexmark printer. Help I can not scan from printer to pc.

  Hello! Welcome to the forum @scoobby

  I posted a troubleshooting guide for you to try below, for the problem you are having with the scan on your computer. Afterwards, you should be scanning the image!

  An error 'the computer is not responding' for HP ENVY 5530 e-all-in-one HP Deskjet Ink Advantage e-all-in-one 4510 Printer series

  Good luck

• To print from the computer, but can not scan from printer to computer. Tried everything. Disconnected power supply, etc, nothing works.

  Have no problem when you print a document from the computer. Can not scan from printer to computer. I don't know that I've scanned because I went from windows 7 to 10. Printer not repeat myself found computer.

  Hi, Rolland,.

  Welcome to the Microsoft community. I might help you.

  To better understand the issue, I would need more information on your side.

  1. What is the brand and model of the scanner?

  2. Do you get any error messages? If Yes, what is the full error message?

  This problem might have occurred because of these reasons:

  1. Corrupted driver.

  2. Hardware problem.

  Method 1:
  I suggest you to run hardware store and check if it helps.

  (a) press the Windows keyboard.

  (b) Troubleshooting type in the search box and press enter.
  (c) click on material and audio.

  (d) click on hardware and devices and follow the on-screen instructions.

  Method 2:
  If the problem persists, I suggest you to download and install the latest scanner driver\software on the manufacturer's Web site.

  Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you more.

• All-in-one HP Photosmart C6280 not connected to the internet, and can not scan to computer

  My HP Photosmart C6280 all-in-one not connected to the internet, and can not scan to the computer.  I got it for a few years and must plugged into my Macbook to print, but now I want to use it to scan photos directly to my computer.  Can someone help me to do this?  Much appreciated!  (Not sure where are my original softward records!)

  Oh, OK, well this isn't probably the problem, but for good measure, you should get the latest version of the software for your printer from the "support & drivers" link at the top of this page.

  In the meantime, we will reset the printing system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Top of the window, Select the default tab . Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• I can not scan with my Photosmart 6510 via a wireless connection.

  I recently bought a 6510 Photosmart all-in-one.  I can print without problem.  I could not scan.  I get the message: "unsuccessful Scan, an error occurred during the scan.  Please make sure that your computer is connected to the printer and try again. "I use Windows 7 64-bit.  The printer indicates that it is connected to my home network.  This printer has replaced another HP printer.  I have disabled my firewall but still the error message.  I ran the HP diagnostics for printers and networking with no precise answer.  You can provide any help would be appreciated.

  Hello 30million

  Error 1068 when you try to start a Windows Service indicates a problem with dependencies. The instructions below will explain how to locate dependencies and make sure they are enabled. Depending on your version of windows, you may need less listed dependencies. Let me know if you have other problems.

  Restart the services of dependencies:
  1. Click Start, in the search box type "services" without the quotes.
  2. scroll down until you see Windows Image Acquisition (WIA).
  3. double click on it and go to the Dependencies tab.
  4-2 services must be listed.
  5. close this window and look for the remote procedure call (RPC).
  6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.
  7. go to hardware detection kernel and Double click.
  8. set the Startup Type to manual and click on apply.
  9. you should be able to start the service by pressing Start.
  10 now, you are done and the Twain Manager must work and gives you is not a mistake.
   
  Check the dependencies or sous-dependances:
   
  Right-click WIA (Windows Image Acquisition) by selecting the first properties, and then click the Dependencies tab. It should list: remote procedure call and detection material core
   
  Under the CPP he then list Launcher process for the Service DCOM and RPC Endpoint Mapper to go back to the main list services.msc and then right click, will launch all the items listed as dependencies or void dependencies under WIA

• Can not scan or Fax with eFax HP Envy 110.

  I have a HP Envy 110 wireless printer connected to an iMac OSX 10.9.4 running.  I downloaded the latest drivers from the HP site.  I can scan from the computer, but I can't scan from the printer to the computer.  I also have an eFax number and the password.  When I insert this information in Control Panel of the printer, I get an error message that my information is not valid.  Can anyone help?

  Hi Melnee,

  I see that you have some problems scanning and eFax with the ENVY of 110. I would like to see if I can help. When you try to scan from the front of the printer to the computer, what error or message you get?

  Although the 10.9.4 the operating system is not listed in this document, 10.8 steps will be the same: "computer no. has detected" or a Message appears "connection error" during the scan.

  On the question of eFax, you must speak with the Team Support HP Cloud. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the number of Technical Support for your country/region.

  Let me know if it helped the document for scanning.

  See you soon,.

• Workaround for users Mac OSX 10.9.4 that can not scan

  Recently, I upgraded my Mac Mini with OSX 10.9.4 and were unable to scan using the Scan button on the printer all-in-one Deskjet 4400 (I've updated all my Apple software). I accidentally found that if I go to System Preferences and click on printers and Scanners, I can click Scan then open Scanner and can scan from there.

  It is not the easiest way to analyze, but at least I am able to scan. Hope HP will soon find a way that it will work only with the Scan button on the printer.

  Hello

  Full features software is not available for your printer for OS X Mavericks, I regret to inform you that such an is only available for newer models and won't be available for your printer.

  Scan from the front panel only is not supported on the operating system, but only through Capture of Image, preview or Printers Scanners & in the following document:

  http://support.HP.com/us-en/document/c03967506

  Kind regards

  Shlomi

• ASUS computer: can not scan wireless because I've upgraded to windows 10

  Since I've upgraded to Windows 10 on my Asus computer, I can not connect through the HP Solution Center to scan.  I have a HP computer I upgraded to 10 and everything works fine.  I'm using version 14 of the softward.

  If I wired my computer to the printer, I can scan, but can't scan remotely.

  Can someone help me!

  Hi @Lorraine9,

  Thanks for getting back to me.

  There is corruption in Windows. It is possible that the printer driver has been corrupted, so we will need to remove it and reinstall.

  First, try the steps in this guide:

  • HP printers - printer problems after upgrade to Windows 10

  If the problem persists, follow the steps below to see if you can solve the problem.

  Let's start by cleaning up your computer.

  • Cleaning disc in Windows 10

  • Perform the clean boot in Windows 10 / 8 / 7

  • Use the File Checker system to repair missing or corrupted system files. It's always a good idea to back up your data before proceeding:

  • File system check (SFC) analysis and repair system files & DISM to fix things that are not SFC.

  Remove printer drivers and reinstall:

  If you use a USB connection between your computer and the printer please unplug this cable now.

  Step 1: Remove the printer:
  1. click on the Start button
  2. type programs and features. If a search does not start automatically, you will need to type programs and features in the area of "Ask Me anything".
  3. click on programs and features to launch the window.
  4. in programs and features, will populate a list of the programs installed on your computer. Please scroll down and find your HP Photosmart if you see that your HP Photosmart listed, click on it and choose uninstall.
  5 follow the prompts on the screen to complete the uninstallation. Once the uninstallation is completed successfully, please close the programs and features.
  6. then click again on the start menu
  7. this time, type devices
  8. click on devices and printers to open the window.
  9. in devices and printers are looking for your HP Photosmart camera. If you see if please right-click on it and choose 'Remove' or 'delete '.
  10. Once your HP Photosmart camera is like showing in devices and printers please click on any device under the list printers once just to highlight. Click on the above print server properties
  11. click on the tab drivers
  12. search for your HP Photosmart driver. If the list, please click it and choose Delete
  13. select Remove Driver only
  14. Select OK
  15. click apply and then OK in the print server properties window.
  16. close the devices and printers.

  Please proceed to the next step.

  Step 2: Install the device:
  Please click here to download the full functionality of the software and the driver for your printer when the download is complete, follow the guests on the screen to install your printer.

  If you use a USB cable connection, leave the disconnected cable until the installation program prompts you to connect.

  Once installation is complete, please try printing and scanning.
  Source published by my colleague @X-23.

  If the problem persists, continue.

  • Make sure all Windows updates are updated on the computer.

  Then try to open the hidden administrator account and try to reinstall.

  • How to enable the hidden administrator account Windows 10

  If the problem persists, create a new user profile and try again.

  • How to create a new Local user account in Windows 10

  If the problem persists, you may need to reinstall Windows 10

  I hope this helps. Please reply to this message with the results.

• Officecjet 8600 Pro: can not scan to computer

  At the printer for a few years. Started by, scan to computer worked.

  Then it would work after a reboot of the pc for a period of time before stopping.

  Now, I can not work at all.

  I * think * this is part of an update of the firmware, the printer automatically.

  Attempt to activate scan of the computer in the HP utility, it says 'Communication error. Impossible to comminucate with device.

  However print and scan from the pc works fine, so the printer communicates. In addition, utility HP can see other things such as ink levels.

  Suggestions welcome.

  Hey @Ian_O,

  I see you encounter some problems with the scanning of your Officejet Pro 8600 e-all-in-one printer to your computer Mac OSX 10.11. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If the printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the control panel and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, Hewlett-Packard and run Uninstall HP.
  6. Restart your Mac.
  7. Download the latest drivers by clicking on this link.

  At this point, you should be able to print and scan. If you are unable to scan, please let me know how the printer is connected to your Mac and I will be able to help you further.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Can not scan wireless to the printer to the computer

  I can't scan my Photosmart Wireless B110 printer wireless to my laptop using Windows 7 IE. I can scan wireless using the laptop, which shows that the system can work. It allows to analyze all right, but it just stopped and I tried everything I can find on the site of HP. I deleted the printer and that restored it and I uninstalled all the software and tried to reinstall it but kept getting fatal error message saying that there is a newer version of the same software already on my computer, even though I had removed everything I could find with the name of HP on this subject!

  A specific problem seems to be that the laptop will not recognize the IP address of the printer so that every convenience store programs think that the printer is not installed so I can print wireless from laptop and scan also. I would appreciate your help to be able to scan from the printer and hopefully discover why the IP address is not recognized.

  Thank you for your answer fast (I'm not used to it as you can see from my previous posts!).

  I got the same error message when I pressed the icon Apps so I went to reset the static IP address, as you suggest. The box that says 'Suggests a manual IP' is grayed out so I gave the IP as it was. Then, I moved the section DNS server under which I had left empty as suggested in the other post I had followed. I put the 8s and 4S who told you and now it works perfectly.

  Thanks a lot for your help. He needed only two positions experienced to get my printer working again but I had to wait a long time before you me is reached. There must be a lesson there for HP to take on board. In any case thanks a lot again. I gave fame and marked the post as solved.