Cannot install on my mac all-in-one officejet 4215v

I used the cd installation for mac and it says that it has been downloaded successfully. When I set up the printer, it is impossible to locate the printer on the usb port. All cables are securely fixed. I turned off the printer and turned it back. No luck. I went to HP downloaded all of the current drivers and same thing. My computer says the printer is there, but I can't print. I'm a computer illiterate so to be simple. Thank you!!

If you are using Snow Leopard and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded), you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, download and install the "Full Featured" driver and software from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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