Connection of the wireless mouse problem

Hope this is the right forum section.

in any case, I have a Microsoft Wireless Laser Mouse 8000 with a v3.0 transmitter/receiver for Bluetooth (usb of course).  Since I have a new laptop a few months ago, I had some problems with the use of this mouse.  It does sometimes not work when I turn on the computer, and sometimes at random, it freezes or disconnects, be it it works all of a sudden without reason.  All I have to do to remedy is cut to the mouse, unplug the receiver, then turn it on and plug it in again.  Sounds easy, but it's extremely irritating.  When I got to the laptop, I tried to install the mouse driver.  I always had a message saying "failed to install software" or something like that.  Once accidentally, I managed to get the combine usb configured as a general bluetooth receiver, who did my computer recognize it rather than the built-in bluetooth.  The mouse "works" with or without the installed driver software and with or without bed in the lit bluetooth receiver. With the random disconnects always, of course.  This mouse works perfectly with my old laptop and windows xp.

News of the computer: Dell Studio, with Windows Vista home premium.  Built in bluetooth adapter (which apparently is a bad thing?).

Anyway, how I have difficulty or prevent this happening?  Is there a way to get the driver to install properly and who's going to fix it? Better yet, is it possible to make my work bluilt bluetooth for this mouse receiver, so I don't have to use the usb receiver?

Any help much appreciated.
Thank you.

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Hi Android5,

Thanks for posting on the Microsoft answers Forums.

The following link is the site that shows you what all the hardware and software is compatible with Windows Vista: http://www.microsoft.com/windows/compatibility/

Please do not hesitate to visit this site to see if your mouse is compatible with Windows Vista or not.

Be you please perform a clean boot on your system to see if that helps to solve the problem? Please see the following link for steps on performing a clean boot on your computer: http://support.microsoft.com/kb/929135

After you run the clean boot, please try to uninstall the mouse completely and then reinstall all the drivers to see if you still get the same error message or not.

Thanks for posting to let us know if this information was useful or if you still need help to find a solution to your problem.

Robyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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