Similar Questions

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• Dell customer service

  I'm trying to find out if there is a way to contact Dell customer service in the United Kingdom, preferably by e-mail.

  I don't see anywhere on their web site that I can do.

  I think that Dell website is one of the poorest around for help, a big business.

  I looked on the internet and there are a lot of people complain about the appalling service the customer at Dell.

  Hi bigdavesim,

  I apologize for the inconvenience caused. Inspiron one 19 Touch is unfortunately not supported by Dell for windows 8 and OS is not officially tested on that device. So you may not be able to find the drivers on the official website of Dell.

• (Redirected) Terrible Customer Service-Assistance is requested

  I ordered a TV last week and he received Monday.  The box was damaged.  I sent an email to Dell and I have yet to receive a response.  I was on a chat session where I had to wait 1 hour, automated message came this Department was closed.  I called Dell was put on hold for an hour, automated message came out counseling dept has been closed.  I opened an another chat session, expected and told me that I couldn't be helped I would need to call.

  Yesterday I called again expected waiting for 55 minutes to transfer the sick people who would be able to help me.  I specifically asked if there would be another downtime and I was told that because it was an internal transfer, it would be wait times do not at all.  I was also told the Rep, which I did not understand, he would wait on the line with me.  I agreed to be transferred and it put my call in queue to wait only 2 hours and no one answered.

  I ask a return phone call as soon as possible because I have will report to DELL for the better business bureau.  I understand that we are in the holiday season and I don't mind waiting, but I'm in the race and nobody seems to care. I have not ordered from Dell for quite awhile and now I remember why, terrible customer service. Very disappointed.

  Hi espinosafamily,

  I'm sorry you have problems. Please repost this in our customer of the help forum.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) What customer service?

  Dell has the absolute worst customer service I have ever received in my life. Firstly, it is entrusted to another country and then on top of that, the agents are super rude. It is the first and the last product I will ever buy from DELL. You all can kick rocks as far as I'm concerned.

  Hi Rain23,

  If you encounter a problem, you can post here on the forum to the customer in the United States.

  http://en.community.Dell.com/support-forums/customercare/

• DELL CUSTOMER SERVICE DECLINED TO SET VIDEO_TDR_FAILURE

  I called customer service to ask questions on potentially to replace my laptop (new) due to recurring BSOD due to errors such as 'video_tdr_error' and 'video_scheduler_internal_error '. I have tried all possible troubleshooting technical or fix suggested and they all failed. I called Dell customer support number, and after talking with several technicians from several ministries, subsequently has been rerouted to French software. After activation of the remote control of my laptop, Alphonse (my touch software support) ran some scans, discovered the problem (a problem related to ngdms64.sys) and then told me that she could not fix the problem, unless I bought a "warranty hardware and software" which would be the last three years and six months and would cost me $347,00. If anyone else has experienced this? I can't find any evidence of a software warranty option in the Dell website or their warranty policy. Why? What is going on?

  Read the post from RajithR on August 5, 2015, in this thread on the forum of Microsoft.

  You may need to reinstall the Intel graphics driver. You do not include the exact phone model or version of Windows, but you can find the video drivers by choosing your model right here and the version of Windows on the next screen.

• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Terrible customer service

  Can I ask what the point provide addresses of e-mail of support order if no ONE responds to customer emails? My order for a Dell XPS 8900 is at a standstill "In Production". It's the delivery date is November 2, 2015 depending on the status of my order. I sent order support, ask questions about the delay and is not answered after a week! I need the PC for work and cannot wait indefinitely. If my order is not going to ship, I want to know why and I don't have to chase you for the information. It should be available to your customers if you can't deliver on time. It is not ridiculous and I'm furious.

  Hi vbcbnt,

  Please repost this in the customer forum help.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• Someone from management can help me! Feel disappointed to Dell customer service.

  I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.

  I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.

  I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.

  I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.

  Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.

  Help, please!

  
  

• (Redirected) Dell just keeps delaying my order, not happy!

  I ordered the Inspiron 23 "the 14th of this month, when I bought the site shows that the product will be available the next day.

  Then, the next day came... they changed on 25 August an estimated delivery date and I was okay with that. but by the 5th day, they have not even ship my order I call Dell customer service and said I'll get it the or before August 25, certainly.

  So, today I went to check my order, the estimated delivery date has changed to August 29...

  I tried to call the number that Dell customer care had gave me and name extension, the automated system was told that the name extension is non-existent, so I askd for representative transfer and asked the person who told me to track my order. However, the person does not pick up so I thought he was just busy at the momment, so I left a voice message and I never received a call back.

  Dell should have just to tell us that the order will not ship soon or something like that so I can watch another all-in-one desktop computer.

  Hi Austin8263,

  I'm sorry that you have problems with your order. Please repost this in the customer for quicker assistance forum.

  http://en.community.Dell.com/support-forums/customercare/

• DELL INSPIRON N4010 WEBCAM QUESTIONS: PLEASE HELP... DELL CUSTOMER... AND ANYONE WHO HAS KNOWLEDGE REGARDING MY PROBLEMS...

  I have a Dell Inspiron N4010. Configuration: 1st generation i5 processor with windows 7 home basic 64-bit.

  3 months after the purchase of my laptop, I have updated my Dell webcam central through the applications update service... Shortly after the update, my integrated webcam has started to show problems.

  DESCRIPTION OF THE PROBLEM:

  Shortly after the update of my installed factory Dell webcam central, my integrated webcam has begun to show the problem. webcam was able to start with any application such as Skype or dell central webcam himself. Instead, webcam LED flashes for flicker of a second, and then goes away without any streaming video.  Trying to open it, an error message is displayed: "your webcam can be used by another application. Close the application to launch streaming video".» Initially, the problem was temporary, that is occasionally the webcam began video streaming without any problem, but as the time passed, webcam stopped working almost completely.

  TRIED SOLUTIONS:

  I tried all the solutions mentioned below:

  • I uninstalled the Dell webcam software and reinstalled with the version installed in the factory, supplied on CD with laptop. Uninstalled the webcam via the Device Manager and reinstalled, but without success.
  • I heard that there is a conflict between the Dell face recognition software and dell webcam central. So, I uninstalled the dell face recognition software. After that, the webcam worked for a few days, and there still rebooted problem.
  • I went through various forums online, dell community, customer service, etc. and everything suggested tried but without success. I heard several times that this is not a hardware fault but driver error. Even in a few forums, its says that Creative Technology Limited have not been able to supply webcam drivers compatible with windows 7 64-bit.
  • I even did factory restore my laptop twice, but could not do my webcam works.
  • Then, I decided to format my system and installed windows7 again with the disc that came with my laptop. During this process, I have kept the recovery drive and the untouched OEM disk untouched. I have reinstalled all the drivers in such order as advised by Dell. Despite puts everything in order, I couldn't do my built-in webcam work. More... now I can't even access the Dell factory restore option despite the fact that my recovery disk is intact and it is to have all the files into it!
  • I tried the utility dell online Diagnostics. He could not detect any error webcam!
  • Few days back, I used the dell startup screen diagnostic utility and scanned the built-in webcam to find errors, and my webcam failed in all tests! Here are the screenshots of the tests:

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  I GUESS I GAVE ENOUGH INFORMATION THAT CAN HELP TO DIAGNOSE THE PROBLEM WITH MY DELL INTEGRATED WEBCAM... I ASKED DELL CUSTOMER SERVICE TO HELP ME SOLVE MY PROBLEM OF WEBCAM... AND ALSO THE FACTORY RESTORE INACCESSIBILITY PROBLEM... PLEASE HELP ME...

  AFTER AN ENTIRE WEEK OF UNINSTALLING - REINSTALLING VARIOUS DRIVERS & SOFTWARE FOUND IN THESE FORUMS, SUGGESTIONS INCLUDING REINSTALLING WINDOWS FROM DELL DATA SECURE BACKUP.  THIS IS WHAT I LEARNED.

  My problem was. No supported webcam not connected when I ran dell webcam central. No program could access the webcam. Device Manager showed SPECIFIC DEVICE. Camera suddenly stopped working! I had a little more hair when this problem started.

  I have Inspiron N4010 windows 7 Home premium. Are the drivers for the webcam in windows 7, there is no separate drivers available anywhere. with the exception of some XPS models.

  A post in these forums suggests to abolish the plastic around the display bezel. It's simple. Just carefully go around and remove. It is clipped without screws on my system. This gives access to the webcam hardware. I got dell webcam central on-board. (showing no supported webcam connected!). Gently, I tried to disconnect the connector of the webcam. My intention was to disconnect and reconnect. I barely touched and the fire came and windows immediately started to install device drivers. A beep and an icon in the notification bar popped up. A few minutes, I saw my beautiful mug on the screen to my absolute delight.

  Guys, if you have a problem where Device Manager does not recognize your webcam for most probably, this is a hardware problem. The small rectangular plate on which is mounted the webcam is not properly secured by DEll. It is a DESIGN PROBLEM. The Board is located in place on two small round plastic holders without any screws. It can move easily. The bezel plastic when it is installed itself that holds it in place, but not very effective. When you open and close the lid of the screen, especially if you are taking in the middle where the camera you finally loose connector. That's why some messages will tell you what they camera has stopped working suddenly and then started working by himself all of a sudden. When I put the bezel plastic, it snaps into place, I was able to move the camera, and it stopped working again. A little gentle jiggle got running again and its been since.

  It does not matter what version of central webcam you have in windows 7. It runs on windows Vista service pack 2 compatibility mode. (Find WEBCAMDELL2. EXE file under programs x 86-dellwebcam-dellwebcam Central-dell webcam central. Right-click on the file name. Select Properties. Select the Compatibility tab and run this program in compatibility select windows vista service pack 2).

  If in your case even though there might be a software problem. always try this simple 2 minute solution b4 safe spending frustrating days find the drivers and software. Hope this post helps someone. May work on other systems too! Good luck! and thank you to the guy who led me down this path and misery!