Dosent my work printer with my laptop.

I got a new canon ip3600 printer which works very well with Windows XP, but there does´nt work with my old laptop for one year. :/
I ve installed the printer 3 times and it's always the same problem. That's the problem I always, 'print data cannot be sent because of the current state of the printer. Make sure the printer is connected and turned on. If an error occurred in the printer, clear the error. Even when the printer is functioning correctly, this message may appear if the printer takes a long time to complete an operation. "If this message is not disapper after awhile, stop printing and reprint". I don't understand?? My printer is set up by default and the computer can find the printer but nothing happens, it won't print. :/
Can someone help me? pls. My laptop is using windows Vista, someone told me that the problem is my software.

Hi Helen Sif.

I apologize if you already asked this, but when you download drivers, have you been able to verify that you were the correct download?

It seems that on the Canon Website, there is a driver which is for multiple Windows operating system (printer driver for Windows (2.22)) including Windows Vista 32 bit, and then a separate one for only 64-bit Vista:

http://software.Canon-Europe.com/products/0010648.asp

I saw in your post what OS you actually had.

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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