Drive SD-R6112 are more recognized - 19 Code error in Device Manager

Hello!

I have two lenses (one internal, one external) who suddenly are not recognized. Both are appearing in Device Manager with the same error as follows:
Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

After uninstalling and re - install them both several times, including resetting devices still not change state.

Currencies are: DVD-ROM TOSHIBA SD - R6112 (internal)
TSST corp CD/DVGW SH-S182M peripheral USB (external)

Both devices worked very well the last time I was on my laptop, 2 days ago.

I guess I have to delete some registry entries, but without details, I'm not going there!
Can someone help me?

Thank you very much
Photographer for customers waiting for pictures...
Susan DeFurianni

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To my knowledge a registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure at the opening of the service registry entry, or if the driver name cannot be obtained from the service registry entry.

As far as I know Microsoft provides these options of solution:

Click on uninstall and click Scan for hardware changes to load a usable driver.
Restart the computer using safe mode, and then select last good known Configuration. This cancels the last successful configuration of the registry.

In addition, you can try to remove the Upperfilters and the LowersFilters of this registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4 D36E965-E325-11CE-BFC1-08002BE10318}

If it doesn't help then access Device Manager Reinstalls the channel primary and secondary section ATA/ATAPI IDE controller and reboot.

Good luck and bye

Tags: Toshiba

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