ENVY 5530 poor test results

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• HP Envy 5530 impossible to scan

  I have a HP Envy 5530.  It is connected to my laptop wireless. At first, I tried to use the programs installed on my laptop Lenovo scan... scanner not connected. Then, I downloaded the application for the 5530 scanner part.

  At this point, the scanner is recognized. When you try a scan... It starts and then has a status of "General failure."

  Then, I connected the printer to the computer with a cable... same result.

  Any help would be appreciated.

  Hi @alyle1028

  I wonder if this general failure refers to the hardware itself. You can make a copy?

  If you can copy, run the printing and scanning doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  I can't wait to hear back on your part.

• HP Envy 5530: HP Envy 5530

  I have an iPad that I'm trying to print from. My HP Envy 5530 will often not recognize my router. When I print the results of test of network, the SSID is correct. The modem/router is two feet away from the printer. Sometimes he "finds" but then it loses connection and will not find it. I have both turned off several times and tried to restart, but it still does not connect. What else can I try?

  I ended up needing a new modem. That solved all the problems. Thank you!

• HP ENVY 5530: HP ENVY 5530 print NOT in win 8.1

  Is it a good solution for the bottom yet? This happened for months and still no solution. I bought this printer 4 days here were many of online recommendations, but these have been overshadowed by the below:

  New printer wireless HP ENVY 5530 bought 2 days ago. Does NOT print a single document in Windows 8 or 8.1. It's scanning perfectly, I can also print from my HP eprint App Android perfectly. The printer is showing as connected and working properly (as evidenced by the ability to print from the device).

  The printer accused that I try to print a Word, the message printer box doc, when clicked, shows me the document sent to the printer, and yet it sits there for about 3-4 seconds then... DISAPPEARS and no document comes out of the printer.

  I tried all bugs below:

  LEVEL 1:
  Uninstall the printer software

  • Rename the HPBXPSRENDER. DLL to HPBXPSRENDER. OLD, (located in C:\Windows\System32\spool\drivers\x64\3 for 64-bit and C:\Windows\System32\spool\drivers\w32x86\3 for 32-bit)
  • Reinstall the printer software

  Result: FAIL - there is NO HPBXPSRENDER. DLL

  LEVEL 2:

  • Unplug everything, leave for 60 seconds, plug back in

  Result: FAILURE

  LEVEL 3:

  • Disable firewall

  Result: FAILURE

  Hey @Aaaaaahhhhhhhhh,

  Thanks for getting back to me on this subject. At this point I'll have to charge you another driver on your Windows computer to fix this. Can I please you follow the steps below.

  1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  2. On the start screen, type devices and printers. Click on devices and printers to the start
  3. Under devices and Printers window right-click on your HP Envy
  4. Left click on printer properties
  5. Click the Advanced tab
  6. Click new driver
  7. When the new window driver opens just hit "Next" until you see a list of manufacturers and Printers
  8. Select the manufacturer HP
  9. Select the Deskjet 6980 printer. If the Deskjet 6980 does not appear in the list of available printers, select "Windows Update" on the bottom. Once the update is completed, you will be able to select the Deskjet 6980
  10. After you select the Deskjet 6980 hit "Next" to complete the wizard again pilot
  11. Under the printer properties window, select apply but do not hit OK
  12. Select the general tab
  13. Rename your printer to the HP Envy 5530
  14. Click OK
  15. Right click on your HP Envy , one more time, and left-click on Printing Preferences
  16. Click the paper/quality tab
  17. Click on the drop down menu 'Normal' for the print quality on the bottom right and change that to "Normal Fast"
  18. Click apply and then click OK to save the changes
  19. Close Devices and printers

  Now that the other pilot has been successfully added to please test print to see if the problem is now resolved.

  Please let me know if this procedure works for you. Good luck!

• HP Envy 5530: Printer not closing

  Sometimes the printer will not stop. I press the power button / stop and it will work for cut you during a certain time and then freezes. Then I have to unplug it to stop it. This happens more often than otherwise.

  Hello @Rocky4052,

  Welcome to the Forums of HP Support!

  I would like to help you today to solve the problem of response of power button that you experience when you try to stop your HP ENVY 5530 e-all-in-one printer. This problem may be due to a problem power or a problem of programming within your printer Firmware. Can I please you follow the steps below to isolate this problem and fix it.

  Step 1: Check of power:

  Please plug your printer directly into a wall outlet for power. Power strips and surge protectors can cause your printer not responding correctly. Once your printer is plugged directly into an outlet please test. If the problem persists, proceed to the next step.

  Step 2: Perform a power reset:

  1. Turn on your printer
  2. With the printer on , please unplug the power cord to the back of your printer
  3. Leave the power cable disconnected for 60 seconds
  4. After that 60 seconds plug back power cord in
  5. Your printer should start up on its own

  Once the printer lights please test your machine to make sure it works. Should everything work properly please press the power button on your printer to powercycle the machine and check if your computer turns off as per normal. If "closing" issue persists, proceed to the next step.

  Step 3: update Firmware:

  The Firmware is the internal programming in your printer. Is there an internal corruption in your printers Firmware, it can cause performance within your product. Therefore, I would like to confirm that your HP Envy runs the latest version of the Firmware. Please click here to download the last Firmware update. Once the download is complete, please follow the guests to the screen to 'send' the Firmware for your printer. Once the Firmware in your HP Envy also attested to date please test your machine. Once you confirm that your machine is running according to the normal, please use the power button on your printer to powercycle the machine. If the "closing" issue persists, please proceed.

  -Source

  Please reply to this message with the result of your troubleshooting. If the problem continues then a Semi full Reset programming may need to be performed on your machine. I can't wait to hear strings attached good luck!

• HP Envy 5530 not print Word Document correctly / Jam

  I am having several problems with my HP Envy 5530. It says there is no paper in the tray when there's at least 50-75 pages into the tray. Then it will say paper (which is the standard of printing paper) is too short. It will start to print a page then says "Ink drying" and sucks the paper in the printer, causing a traffic jam. This happens several times. Then I fish the paper from the printer and that paper is unusable. I lost a lot of paper on this printer. When I get a word document to print, it does not print correctly. This is a 2 page document and it will print a piece of the first page at the bottom of the page with a gap from the beginning of the second page on top. All on the same sheet of paper. What I don't want at all. It is not at all my first problem with this printer. I am happy to my other question about color printing has been resolved, but it's not good. The scanner lid broke also. I feel like it was a bad purchase and I never had so many problems with my printer until I bought an HP printer. Not a good use of money and I think to return if possible.

  Hi @StudioLily,

  I'm sorry to hear that the printer keeps jamming and you get an 'out of paper' error message when there is a lot of paper in the paper tray. I want to help you.

  I would like to do a hard reset to see if that will solve the problem.

  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

  Printing a Network Setup Page.

  I submitted this document to the feed rollers check paper, paper for cleaning, (dust and dirt from the air can build up on the rollers, making them smooth, blocking the paper sensor) and check the print drivers to ensure that the paper type and size is set correctly.

  An "Out of paper" message on the control panel and the printer doesn't pick up paper.

  Please provide detailed results if you're still having problems.

  Good day!
  Thank you.

• HP Envy 5530: I replaced the black cartridge in my printer. She refuses to print in black only now.

  I ran all the standard tests. Black printing will produce only on cartridge color if used singularly. Print heads have been cleaned. Printer has updated its auto preset and no analysis of a printed item will be printed nor will be a printed document or the other. All prints have tried so far were in black ink. All worked perfectly until the change of the ink cartridge. Replacement cartridge used was a standard 301 HP black cartridge.

  Try here.

  http://support.HP.com/us-en/product/HP-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/document/c03765731/

  Let us know.

• HP Envy 5530 always offline

  I have problems with my printer again (2 months) HP Envy 5530. It is always appear as "offline". I cycled power on the printer and confirmed that it is connected to my wireless router. I checked for the latest downloads for your printer and am up to date. I confirmed that the printer is the default printer and can see printing via the control panel.

  I use a Windows 8.1 machine.

  Pages that I am trying to print are .pdf, but even just test HP page is found in the queue - not able to print because I can't get the printer on line

  Any advice for how to get printer back online?

  Hi @Tim-yellowcrocs

  I want to help you with your new printer Envy. Please use the following document to solve the problem; "Printer is off-line" Message appears on the computer and the printer will not print: Windows 8.

  If the problem persists, let me know and we can go from there. Thanks for your time and your efforts. If you prefer to talk to a living person, we invite you to call HP.  If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

• HP envy 5530: E print app on my phone says this printer does not exist.

  I am trying to add my printer to my application on my phone and I get the error "this printer does not exist or you do not have access to him."

  I went on HP Connect site and it shows that my printer is online and ready to use.  I checked to make sure that everything has been updated. I'm not sure what I'm doing wrong.

  Here are a few extra in case info

  HP Envy 5530

  Windows 7 64 bit

  Thank you

  Hi @mcmoran2004

  Welcome to the Forums of HP's Support.  I understand that you get an error message when you try to add your printer to your HP ePrint app on your mobile device.

  If you get this error message when you try to add the printer to the application using the ePrint printer e-mail address, then follow the steps below.

  1. Please delete the app on your mobile device.
  2. Please turn off your camera mobile for a total of 30 seconds, and then power back on, please.
  3. Once your mobile device has completed its startup routine please download and install the application again.
  4. Please activate the application using your personal email address.
  5. After the activation of the application please try to add the printer by its address of email ePrint.
  6. If you still get any error message then, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

  Please let me know the results.

• HP ProBook s 4430: hp envy 5530 e - all - in - one printer prints not after windows 10

  I got Win 10 installed for a few months and have just tried to print with my HP Envy 5530 e printer. I tried a doc in Word and he showed that he was priinting, but he vanished from the queue after about 15 seconds.

  -C' is my default printer and displays "series HP Envy 5530 (network).

  -my wifi is connected

  -J' tried to unplug machine and wall & turn off wifi

  -J' tried troubleshooting, but he could not identify a problem

  -J' tried to update.

  -J' uninstalled and reinstalled with disc and I have uninstalled and reinstalled online

  -Print and scan doctor = all OK

  -Test print = print and submitted, but disappears after seconds too

  -internal print has no print

  -disabled firewall only = no print.

  What Miss me? I've never had a problem with Win 7.

  Hi rb101,

  Your suggestion to contact our assistance worked!  I had a conversation with someone, and they changed my driver to a generic driver and that's...

  Thanks a lot for all your help

• HP ENVY 5530: HP ENVY 5530 print does not correctly on glossy paper

  I have a HP ENVY 5530 bought 6 months ago. It works fine up to last week.

  When I try to print photos on paper glossy A4-180gsm printing process seems to start until the paper has been fed properly - resulting in one third of the image is not being printed.

  The amount of the printed image varies so I guess this isn't a calibration problem, but more likely a slip on paper feed.

  I printed out photos full page on the same paper successfully during the last 6 months if the paper is OK.

  The printer will print on uncoated paper 90gsm without problem.

  How to remedy this anomaly?

  In the paper here troubleshooting steps can help solve power problems on your HP Envy 5530 glossy paper.  I would say that the cleaning rollers as described in the solution of two.

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP envy 5530: does not print the entire page

  My printer only prints half a page, and the book would always jam. always stop the printing of each page in half and will not end the task. can someone help me or give me a reason to explain why this always happens. or is there someone who can help me to solve the problems. Thanks in advance.

  Hey @erin0312,

  Welcome to the Forum from HP Support.

  I see you have problems paper jam with your HP ENVY 5530 e-all-in-one printer. I would like to help.

  You are able to make a copy of the front of the printer without problem? If not, click here and work your way through the steps recommended in order HP. They deal directly with the issue of the material point of view. If Yes (you were able to make a copy of the façade without problem), print opportunities question is a software oriented. In this case, I recommend you try the following steps:

  • Uninstall your printer - click here for instructions.
  • Fix permissions of the disc on your Mac - click here for instructions.
  • Once you have finished running the utility above, restart your computer.
  • Finally, click here to reinstall your printer.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• HP envy 5530: ink cartridge problem

  Unfortunately I know that we are no longer covered by the warranty but I'm out of options as to what to do
  father rather than use its own printer to print something used our (mine and my mother) and on the last page, we got an error message on the printer screen that says "PROBLEM of CARTRIDGE of INK" with the note to replace the cartridge, now our cartridges arrived by post on Friday and I just went to install a new one now (for when my mother comes back from the cottage) and I still get the same problem.

  Well, I think that Youtube is your last hope.

  https://www.YouTube.com/results?search_query=envy+5530+cartridge+problem

  Find out more if necessary.  Otherwise I think that your printer can be roasted.

• HP Envy 5530: HP Envy 5530 told to replace the color cartridge, even after replacing with a new one.

  HP Envy 5530 said to replace the color cartridge, even after replacing with a new one.  Printer is 1 year old and I replaced the cartridges several times over the past year.  I am enrolled in the program of HP ink.  I can run the printer mode single cartridge using a black ink only and it works with my pc XP, Ipad, Chrome pc and mobile phone.  My pc win 8.1 will not print anything other than a test page.  Printer on the pc file lists always attention required when you try to print from the pc win 8.1.  I believe that the problem may be related to surface of cartridge for printing inside the HP envy heads 5530.  This part is available for purchase, and if so, where?

  I found a work around.  On the pc win 8.1, it seems that the print request must see a reset of the HP envy 5530 to print mode single cartridge.  I just start the pc and then reset the printer by lifting the hatch for the print heads.  That's all.  Once this is done, the 'attention required' message goes to the loan and it is able to print.  It will open a window, which suggests you add the color cartridge, but it will disappear when printing.  Simply open the door once and you can print until you turn off the pc.