First Film Scanner does not start "code 10".

I used this film storyboarding exclusively scanner on an iMac up to now. Bought a newer iMac with newest OS which was not supported by the hardware of the company. So I try to use it on a laptop Toshiba with Windows 7 that supports the driver company.  Here's what's happening. When you start the software upward, as on the Mac, I get a window asking to initialize scanner (light). When you close the error window a brief translucent image of the software window appears for a split second and then disappears. Machine starts, but unlike on the Mac, the power led does not light and I get an error window stating "Unable to communicate with the scanner". Contacted support to Film/Scan first, Ace and told him to use the Device Manager to change the driver property settings. Device Manager won't recognize hardware.  Is this a Windows problem as says the person of the first Film or a driver does not meet the standards of security of Windows? First Films support person indicating that windows uses their own drivers which interfere with the drivers supplied by the hardware manufacturer drivers.  They told me to go properties once the Device Manager discovered hardware and double-click it to update driver and ignore the security warning. But Device Manager still can not find the hardware. The software installs, and there is no warning on the security during the installation. What's new?

Hello

Welcome to the Microsoft community.

Try the suggestions posted by Mohammed Raieed said on January 21, 2010, for such a question and check if it helps.

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/scanning-problem-with-Windows-7/cd92cc1d-41BD-49b9-B173-e3ae75f1f1bc

Don't answer if you need more assistance. We will be happy to help you.

Tags: Windows

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