The HP Officejet 4620 automatic document feeder continues to scan blank pages

All-in-one HP Officejet 4620e

Windows 7 64 bit

I recently bought this printer and it worked pretty well, apart from a few network difficulties which are known as being a question about these cards.

Today, however, we have noticed that when you use the ADF on top, the device will scan the page or pages inserted, then continue to scan blank pages until the job is canceled. This has happened for copy, scan and fax. For copies and scans, the work always is, although a copy job will lose a bit of paper. A fax can not pass because he thinks there is a countless number of pages to scan in. Looks like that eye scanning crashes when you try to finish the job. The use of glass flat works without problem.

I updated the firmware of the device through the web utility and I downloaded the most recent drivers. I have not yet called HP, but I saw nothing on these boards to suggest that it happened to someone else.

The hard reset did not work.

I tried to do a factory reset on the printer itself and that seems to fix the problem. Instead of chasing the copy white pages permanently, he ran a blank page after the copy and completed the work.

Then I reconnected to my network and tried again. This time, I didn't get no blank page, just the requested copy.

Then, I reconfigured WebServices and tested the connection with eprint and the configuration of the fax that was normal. I checked that the update of the current product. I tested the ADF once more after the reconfiguration everything again and like a scan, I got 8 pages... the document, then 6. Just for fun, I tried again and got the document and a blank page.

It seems that the laser eye is suspended after the digitization of the document. It's better now that it was because it ends in fact it does. I can always just use the dish for unique pages and save the ADF for multiple. It is probably the best way to go forward from here.

Thanks for the help.

Tags: HP Printers

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