HP 255 G3 Notebook PC: Mouse/Touchpad constantly gel
Name of the Microsoft Windows OS 8.1 with Bing
Version 6.3.9600 Build 9600
System Type x 64-based PC
SKU K7H92ES #ABU system
A4-5000 AMD, APU processor with 4 logical processors, 4 Lossnay, 1500 Mhz, graphics HD Radeon (TM)
Hello, could someone please help me.
My laptop is not even 6 months old - and the touchpad is freezing randomly (the rest of the system seems to work very well, it's just the touchpad)
It gets really frustrating that I rely on the computer all day for work. Sometimes I have to restart for it re - works and then freeze again!
Any help appreciated, thanks
Hi Sarahads,
I guess it can be linked to the touchpad is hardware problem. But before you send it for service, please download the latest driver for the touch pad at the bottom of the link and see if the problem can be solved.
Synaptics: ftp://ftp.hp.com/pub/softpaq/sp69501-70000/sp69626.exe
Alps: Synaptics: ftp://ftp.hp.com/pub/softpaq/sp65001-65500/sp65234.exe
Tags: Notebooks
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