HP 8610: Power HP 8610 paper problems, especially when printing cheques

I put a lot of thought and research in buying this printer a few months ago.  It seemed perfect at first, but I thought it was just a fluke periodic has turned into a regular problem.  I run two payroll every Thursday.  When printing cheques, the printer will grab two at a time, print out the correct area on the cheque at the top of the page and behind him leaving empty. Then, the last control is printed on white paper.  This throws the correct control numbers into my pay, and I also end up having a blank in the middle of my sequence number check.  I then have to reprint the two controls and change the check numbers in the payroll.  This happens in both States of payroll, almost everytime.  It does not appear that very often with regular, white paper.  The printer is still under warranty, but is there still a way to solve this kind of problem?  Thank you

Hello @RhondaGS,

Welcome to the Forums of HP Support!

I understand that you encounter feeding problems when printing from your Windows 7 computer to your HP Officejet Pro 8610 e-all-in-one printer paper. I would like to help you today with this problem to feed paper. However, before I was capable of precise guide you to a solution I have to clarify a few things.

  • (1) what size, type and weight is your paper check?
  • (2) what type of program are you printing cheques through?

In the meantime, I get you some standard paper troubleshooting steps. This will include checking your paper path for dirt that may be responsible for paper feed issues and rolls. Please click here to access the path of paper troubleshooting steps. Once the support document opens please run through the two Solution, Solution threeand four. Once the diagnosis is complete, please test print to see if the problem is resolved. Just to note, always make sure that you load a media type in your bin at some point. You do not want to mix regular paper and paper check or other paper in the tray with paper, as this can cause paper 'slide' when being introduced into your machine and create jam or extra paper feeding problems.

Please reply to this message with the result of the audit of the paper path and rolls. If the problem persists, be sure to include the answers to my two questions above in your response. I look forward to hear from you!

Tags: HP Printers

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