HP ENVY 15-171nr laptop PC: Hp ENVY 15-171nr Bluetooth problem

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  Bought a hp envy m6 in December 2012 for 630 books and 18 months later hinge snaps completely off causing the surrounding cases break. HP will do nothing about it because it is outside the one year warranty. I am disgusted as many other hp HP customers are not repair these free laptops for many customers with the same problem. Because hp would not put this issue on the recall list customers are left with broken laptops. I am disgusted with the service the customer of hp on this issue and I would advice anyone looking to buy a hp want to not waste their money on one. I've always had less expensive brands of laptops that have certainly taken longer than this expensive hp one. Shame on hp for this poor customer service

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post instructions of a..

• HP PC laptop 15-d017tu; Connectivity Bluetooth problem

  Hello, this is my product

  HP 15-d017tu laptop

  Windows 7 32-bit operating system

  I brought this product four months earlier of marketing that I suffered from problem of bluetooth connectivity, that this laptop is not connected with all bluetooth devices. I have donot understand the problem please help me. Thank you

  That's what I need...

  Here is the link to the bluetooth W7 driver you need...

  http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswItem%253Dob_126765_1&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

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  Boot from the Windows 7 DVD

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• HP ENVy 4 1102tx: big problem with computer graphic card hp laptop

  MY computer laptop hp envy 1102tx running 64-bit win 8

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  2. sometimes touchpad and some keyboard keys stop working

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  Hi @lima619

  Welcome to the HP support community! I see that you have some problems with your desire to 4. Try to install your driver high definition Audio Intelas it should be the graphics card that manages the basic functions. I'd also sure that your Catalyst Control Center is only the Setup for your high performance games and programs. This HP document will show you how do it.

  By system restore you did take back you to factory defects as in a collection or just go to a previous restore point? If you have a full recovery to factory settings then it seems like it might be a hardware problem with the keys / TouchPad if they start working again.

• HP ENVY laptop - 15-k103nx (ENERGY STAR) Bios fan problem

  Dear Sir.

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  ENTER - stop

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• HP Envy 15-ah100na: Windows 7 on HP envy 15-ah100na network problem

  Hello

  I installed Windows 7 on my HP Envy 15-ah100na laptop that I didn't like Windows 10. I now cannot connect to wireless or wired as the laptop appear to have no ethernet controller or the network is installed.

  Someone at - it a link to where I can download the drivers for the network controllers?

  Thank you.

  You are the very welcome.

  Here are the drivers wireless and bluetooth from W7 for this model of the wlan card.

  This package contains drivers for the Intel Wireless LAN card of supported models running a supported operating system.

  http://ftp.HP.com/pub/SoftPaq/sp76001-76500/sp76279.exe

  This package contains the installation package driver for the Bluetooth of Intel in the laptop models running a supported operating systems.

  http://ftp.HP.com/pub/SoftPaq/sp77001-77500/sp77324.exe

• HP envy 4 ultrabook heating problem

  I am facing heating problem with my new HP envy Ultrabook 4 when I used my laptop on the lap for 15 min or any surface. I am not happy with my Ultrabook, according to the specifications of HP Ultrabook has technology cool sense.

  msraju wrote:
  my position is the Sweden and the temperature is 10 to 15 degrees.and my room temperature between 15 and 25 degrees only.

  If this is the case, then you should not see questions like that.

  What are the CPU temperatures you saw?  I recommend a free utility called CoreTemp.

  What software utility you use to get the information of temperature.

  In the Netherlands, where I live, the temperature was on average overall about 15 degrees. My Envy17-3002ea ready to temp CPU (Intel Core i7) of 45 Dec C at idle.

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  Pascal.

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• HP Envy 17 t battery problem (2nd time to post this problem)

  had some problems with my laptop battery. I had to replace the power supply just now because the small plug on the end of the laptop broke. I replaced it with a compatible, but slightly higher output, auto control replacement for HP charger. Shortly after replacing the battery stopped charging when the computer was in. I could charge the battery when the computer was turned off and run at full performance when no battery has been implemented. With the battery, I ran the Diagnosticc f2 twice, once plugged and unplugged once.

  The results:

  [connected] = diagnosis finished: battery has failed, replace error codea huge string of numbers and letters

  [unplugged]] = diagnosis finished: battery calibration required [long error code injection] different error code

  I progressed to the calibration, which required the laptop to be plugged and after running for about 15 minutes, the calibration has failed and said a "software ERROR code: [string]" and refused to calibrate it.

  I replaced the battery once at the own expense because appearently my warranty (not expired) and even face the charge cord, not cover replicated the issure, which I was unable to find by anyone else in the forums. The battery error has occurred for two batteries.

  So I need to know a few things:

  (1) is it a hardware problem or software?

  (2) is it repairable?

  (3) why is this happening?

  (4) is any repair covered by my warranty (standard)?

  Hey Admiral_B,

  Electricity does not exactly that way. Devices don't just "take what they need." The power through the entire notebook not only the battery. The adapter provides power to the laptop directly, it does not first through the battery, the battery is an endpoint like other material.

  Lower voltage is safer but can cause performance problems. Higher voltage can damage the equipment.

  Think of electricity like water: the voltage is equivalent to the pressure. Amperage of the total volume, or the amount of electricity used. Watts are the speed at which electricity flows.

  I'm not trying to sound like I'm an electrician. I understand that electricity is quite complicated, but if you wish you can read more about this here: understanding electric reading-Watts, amps, Volts and Ohms.

  Basically, what it boils down to is your laptop and work to ensure that we cover all the bases that we need to use an adapter that is designed for your laptop. The adapter AC - c23 has support for many laptops, but the ENVY 17 t isn't one of them.

  You have already replaced the battery and the problem started after the change of the adapter. I would think the process of deductive reasoning tells us that the adapter is the question, or the motherboard. If the motherboard is the problem, it is possible that the question is a coincidence for the moment with the adapter has been replaced, but is more likely to result from the use of a higher output adapter.

  I suggest you contact the services options HP support by phone. Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the following link to get help from your region number: phone help around the world.

  Thank you.

• Want to 1055er 4: updated Hp Envy 4 window 10 problem

  I have updated the windows 10 OS from windows 7. After the update does not work the fan cooller. I installed the cool feel, set the default bios settings but this Robert Jan stips does not solve the problem. How can I turn the fan on my laptop (hp envy 4 1055er) work? Thank you

  Hello

  Thanks for the reply.

  Yes, my laptop overheating always after that windows installed 10.

  I managed support assistant, but he did not provide a solution for this problem.

• HP ENVY 4 1013tx - speaker problem, distort / vibrating at any volume level

  I just buy my DESIRE to 4 a week after that this post was created.

  First of all, I have not any common suggestion for burning inside or more. I just use it regularly and have never use speakers over 50% of the volume.

  However, things go wrong when I notice that the speaker do a slight distortion, even at a minimum volume (5%). I tried to disable the software of beats, set Equalizer of the player flat, but the speaker is distorted almost on every music.

  Tried to play some youtube and it is still distortion at all volume levels.

  I have check the card driver its IDT and its updates. No additional software for the audio except for the drive itself.

  Does anyone has a related suggestion this topic?

  I found the similar problem for envy 17... http://h30434.www3.HP.com/T5/notebook-PC-sound-and-audio/HP-envy-17-Windows-7-speaker-vibration-Dist...

  Thank you

  Hello

  Try to use Recovery Manager to reinstall the IDT HD Audio Driver (this will also reinstall the Beats Audio interface) - how to use the Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

  http://support.HP.com/us-en/document/c01868333

  After reinstalling, restart the laptop.

  When windows has fully charged, use Recovery Manager to reinstall HP Quick Launch Buttons.  Once again, when this has completed,restart the laptop.

  Incase you still have the same question please call the HP technical support and get the speaker replaced.

• HP Envy 17-1193eo keyboard problem

  Hello

  I have the Envy 17-1193eo, XE538EA, + win 7. The urge was purchased new 18/02/2011. Problem: The last row of keys only works 5 and 6. The right edge of the number keys work well. Can help you.
  Thank you

  Thanks for the reply

  According to your re-poster in the HP Support Forum, I wish to confirm that it is a hardware failure

  I'm not sure if this is covered under warranty or not

  If it is converted you will be entitled to get a keyboard to replacement of Hewlett-Packard, otherwise you could have

  to buy a new keyboard for laptop

  I highly recommend you contact HP Support by phone for help

  Commercial support for laptop - 1800 334 5144 [Say Business Notebook in IVR and wait for the engineer]

  Support to the consumer for laptop - 1800-474-6836 [say technical support and wait for the engineer]

  Hope this helps for further questions do not hesitate to join us again

  "I work for Hewlett-Packard.

  Click on the 'Purple Thumbs Up icon in the lower right corner of a post' to say thank you *.

  Please check accept as Solution if it solves your problem *.

  Kind regards

  K N R K

• HP ENVY 15-Q002LA: Bluetooth after update

  Less than a month ago, I bought a HP Envy 15-q002la. With no time for the base after buying configuration, I did my best these days, 30 minutes or 1 hour each time: install print drivers, customization, install antivirus programs, it leaves to update several major HP issues that aren't minor problems to avoid.
  Yesterday, as soon as I turned it on, I paired this laptop via Bluetooth with my mobile phone Sony Z1 and with my Sony portable stereo. All was successful in both cases.
  Immediately after this, I let the system update 2 heavy and important archives. These updates were suggested by HP Support Assistant. 270 MB is the size of one of them, 175 MB of it.
  Then, after a normal restart, the Bluetooth option disappeared. No popup, no same wall switch options related to the Bluetooth wireless connection in Win 8 PC Configuration.
  The original Bluetooth driver in Device Manager is gone. How can a thing like that?

  For your information. I've had this laptop with the Windows 8.1 operating system / 64-bit.
  How HP Customer Support can help me with this problem?

  Any other info on the hardware, software or drivers, let me know.

  Waiting for your help.

  @DanteChaCas ,

  Thanks again for posting back.  I have provided some possible ways to solve your problem.  Due to the fact that you have provided no details as to what you have tried in the past.  You can try any order you want.

  Yet once it is a place to provide you with possible fixes to your problem.  If you want straight forward test and diagnosis help you can contact HP phone support where they can even connect to your system and provides assistance at a distance.  If it does not help they can provide you with repair options.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps and have a nice day.

• Fresh install W7, HP Envy 17, network controller problem.

  Hello

  Freshly formatted my Envy 17 and installed Windows 7 Professional and noticed my wireless capabilities are now gone.

  MyPCName > other devices > network controller
  MyPCName > other devices > (USB) Universal Serial Bus controller

  both have alerts.

  Hardware ID

  PCI\VEN_14E4 & DEV_4353 & SUBSYS_1510103C & REV_01 - network controller
  Bus controller universal series (USB) - PCI\VEN_1033 & DEV_0194 & SUBSYS_144D103C & REV_03

  Info

  OS: Windows 7 Professional x 64
  RAM: 6 GB OF RAM

  I'm sorry that I can't find the name/number of specific product on the laptop. All I see is a Windows (authenticity) sticker

  I'm in Australia so it helps, purchased locally.

  Could someone please point me in the direction of the required drivers or give advice on how to remedy this?

  Thank you very much!

  Hello:

  This is your wireless network controller driver:

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-83617-1&LC=en&DLC=en&CC=US&OS=4063&Product=4229848&sw_lang=

  The other is your USB 3.0 controller:

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-84456-1&LC=en&DLC=en&CC=US&OS=4063&Product=4229848&sw_lang=

  Paul