HP Envy 4504e: HP Envy 4504e - stuck now @ impression.

Hello

I have a HP Envy 4504e that is stuck at "Now Printing".  I went through the support of self-service on the withdrawal of the cartridges, pull the power for more than 60 seconds, turn back on etc, but nothing helped. I can't print from Android using the HP plugin, not can I print Windows 10.

Copy tried directly on the printer function, does not. The printer seems to be impossible to connect to instant ink. I can connect to the printer successfully using the built-in web services web page, so I know that there are no network connectivity issues.

I checked the support of security and it tells me that it has expired, as I bought the printer in may 2015 it said it expired in February 2016 and was recorded in December 2014. What is the warranty period by default on your printers?

Any help would be appreciated.

Kind regards

Tim

Greetings @_ti_mo_thy_,.

Thank you access the Forums from HP Support for extra support! I see that you have problems printing, copy and access instant ink. I will do my best to help you with this problem.

Find the IP address of the printer and configure a manual DNS.

On the printer, go to the Wireless menu and view wireless details.

Perform the following steps to configure a manual DNS:

  • Enter the IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer), and then press Enter to go directly to this page. This should take you to your built-in Web server (EWS) printer.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.
  • Note that menu above EWS items can vary in overall models of printers. If you do not see the exact topics that I've listed here, the subtopic you should always appear on the Networking tab.

Then press the icon of Webservices or and reactivate your web services (required for the scan to E-mail, ePrint and other features).

Restart the computer and the Android.

Try to print again.

If this helps you to find a solution, please click on the button "accept as a Solution. If you wish, to say thank you for my effort to help, click on the 'Thumbs Up' to give me a Kudos. Please let me know the results. Good day!

Tags: HP Printers

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