HP envy 5530: My HP envy 5530 isn't scanning to e-mail

Similar Questions

• HP Envy 5530 impossible to scan

  I have a HP Envy 5530.  It is connected to my laptop wireless. At first, I tried to use the programs installed on my laptop Lenovo scan... scanner not connected. Then, I downloaded the application for the 5530 scanner part.

  At this point, the scanner is recognized. When you try a scan... It starts and then has a status of "General failure."

  Then, I connected the printer to the computer with a cable... same result.

  Any help would be appreciated.

  Hi @alyle1028

  I wonder if this general failure refers to the hardware itself. You can make a copy?

  If you can copy, run the printing and scanning doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  I can't wait to hear back on your part.

• HP Envy 5530: Question of scanning

  Hi there when I try to scan the overview screen appears correct, but when the scan sends to the computer, I'm not receving the whole scan and all I get is the header of the page and its very big I get 3 images with three different headers.

  Ive scanned my passport and he sent that fine and correct.

  IM now at a loss on how to continue

  Hello @Felicite,

  Welcome to the Forums of HP Support!
  
  I understand that, in the scanning of your e-all-in-one printer of HP ENVY 5530 to your computer Windows 8 you are not able to get the scanning full page appears correctly on your computer. I would like to help you to solve this problem today. The HP scanning software is probably set to an option of cropping so rather than scan the entire document into your computer, the software is cropping some sections. To ensure that all HP scanning settings are configured correctly for the scans of success please can I you follow the steps below.

  1. on the desktop of your computer, please click on the HP Envy printer Assistant icon

  

  2. When The HP Printer Wizard opens, click scan a Document or Photo

  

  3. in the HP scanning software click Photo to the file or Document to the file and check the setting of the Scan size above left. Try this setting on any scanning area.

  

  4. prior to Scan, click on Advanced settings down right. In the window parameters advanced search to optimize the quality of the Image at the top. If this box is checked, please uncheck it. If it is not checked, please check. To the substantive aspect for car culture. If this box is checked, please uncheck. If it is currently disabled, please check. Click OK at the bottom. Click analysis.

  

  Scan from the front panel of your printer will mimic just the settings under the HP software on your computer. Once you set the settings in the HP scanning software they should take effect when you scan from the front panel of your printer.

  Please let me know if these steps don't resolve your problem. Good luck!

• HP ENVY 5530 - How can scan multiple pages into 1 pdf file?

  Hello

  Can someone tell me how to scan multiple pages into one pdf document.  Currently, I can only 1 page per pdf which is not ideal for large documents.  I have a HP ENVY 5530 and am running windows 7.

  Many thanks in advance,

  Hi Bert1,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see that you encounter some problems when trying to scan multiple pages into a single file. I did some research and I found a great Charter which will explain in detail How-to Scan: Windows 7.  Once you have the document open, please scroll down until you see the part dealing with the digitization of several pages in a single file.

  I hope this helps with your question.  If by chance you need more help, feel free to write me again. I'm always happy to help you.

  Thank you for your time.

• 5530 envy: envy 5530 is not scanning for available remote

  REC would help chat of HP who accessed remotely to my system when it wouldn't print now, citing wireless internet connection.  Now it prints wireless just like the printer was new, but I can't scan wireless as I could before.  I must now be attached with USB and the printer display "the computer does not respond. check the USB connection.  the stupidest part of this is that I could always scan with the USB.  I'm lost!  the HP agent removed the original icon of jealousy and it is now replaced with an icon that says "class series 5530 envy."

  Hello @Mommommary and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have problems with scanning. I would like to help!

  I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I recommend also to download and run the HP print and Scan doctor.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• HP ENVY 5530: Can't scan with HP ENVY 5530 more...

  Hello

  I could scan it with the printer. All of a sudden, I can't not andy. If I click on the icon, I get an installation guide...

  I want to put serveral photo in this post, but I note here insert/edit image tool not working anymore

  Hi @dbj5577,

  Welcome to the Forums of HP's Support. I understand that you are no longer able to scan with the HP software. I would like to help.

  Try to run printing HP and doctor Scan.

  HP printers - help print and scan the doctor for Windows to solve printer problems

  The last time I had a problem like this a simple uninstall and reinstall fixed.

  Additional troubleshooting issues are from the following link.

  HP printers - printer problems after upgrade to Windows 10

  Let me know how things work.

• 5534 envy: Envy 5534 don't scan to PC more

  Hi, my desire 5534 won't scan to PC more, perhaps from a recent update of Windows 10. I can print wireless from my laptop, printer, but trying to "scan to PC", a message appears on my laptop screen saying "series HP Envy 5530 is not found. The message on the printer screen is "connection error. The computer does not respond. Check if the USB cable is attached or wireless is working properly, and then try again. "My computer says it is updated with all the relevant drivers for your Windows and Web site. Help, please! Thank you

  Hello

  You can try to uninstall and reinstall the software again?

  Follow these steps;

  Uninstall and reinstall the software features FULL

  1. Download and save the software COMPLETE features (do not install online)
  2. Uninstall the software from your computer
  3. Install the FULL feature software "saved".

  We know if it is successful.

  Thank you.

• HP envy 5532: can not scan from my hp envy 5532 to my PC.

  message says that the computer is not responding, check the USB and wireless works, both work. As this printer did not come with a USB, I used one of my old lexmark printer. Help I can not scan from printer to pc.

  Hello! Welcome to the forum @scoobby

  I posted a troubleshooting guide for you to try below, for the problem you are having with the scan on your computer. Afterwards, you should be scanning the image!

  An error 'the computer is not responding' for HP ENVY 5530 e-all-in-one HP Deskjet Ink Advantage e-all-in-one 4510 Printer series

  Good luck

• HP Envy 4502: Wireless printing/scanning issues

  Hello

  I brought a new printer two weeks ago, it is a HP Envy 4502. It works very well and I have no real problem. I set up and connected to my wireless router to be able to print and scan wireless.

  There is a slight problem, when I turned on my printer it connects but when I try to print or scan, that he says that he can not connected, but on my printer there is a blue light to show that it is connected to the network. When this happens, I keep looking for networks again, re - connect to our, and then type the password and then when I go to scan or print it works fine. But I have to keep doing this. I put it up to our router and it connects very well... but it won't scan or print... I have to re - enter our password to get the printer to print or scan.

  Any guys help?

  Hello @Diana90!

  Thanks for getting back to me so fast!

  With the additional information that you have provided I'm sure I know what the problem is.

  Your printer is not like your computer, in the sense that it will not re - connect to your network automatically once it has lost connection. The printer technology isn't quite as sophisticated. The printer will be held right on the wireless settings that you entered and assume that it is still connected. If you disable the router off, the printer is always kept on the parameters he used before. He will not ask a new IP address once the router is switched on again.

  I hope that all makes sense.

  The good news is, you can solve the problem by simply turning off your printer front to turn off the router, and give then the router all the time needed for a start back up when you turn it on, before you turn on the printer.

  Hope this helps!

  Thanks again for posting!

  

• 4524 ENVY: Envy 4524 habit of scanning

  Hello

  I recently changed my ISP and they gave me a new router. I set the router upward and printers on wifi and everything works fine, except for scanning.

  The scanner works very well using a generic scanner software but is not a very user-friendly software. So I want to use the HP scanning software.

  When I open the HP Easy Scan it opens fine and the scanner is listed and presets are photo, graphics etc, but when I press 'analysis' it comes back with an error message 'Scanner reported an error' HP ENVY 4520 is currently unavailable. Please check if it is turned on and... »

  Any ideas please?

  Thank you very much

  Hello
  From the Applications folder or its subfolder HP, delete all existing scanning from HP and HP Easy Scan by moving it to the trash, and then empty the trash.
  
  Then install the latest HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.

  Finally, if the problem persists, try restarting your router by unplugging its power for a while, it allows up to 3 minutes to start.

  Once the internet connection returns, restart the Mac and the printer and look for difference ay.

  Kind regards
  Shlomi

• HP Envy 5540: HP Envy 5540 does not scan

  Hello

  I just bought an all-in - One HP Envy 5540 and installed on my PC running Windows 7 Home Edition (64-bit).  I did the whole upward online and printer and copier work without problem.  But the printer won't scan to my PC.  (I use a USB, is told by the way).

  When I press the icon 'Search' on the printer, I get an error message that says: "no computer found."  He then gives instructions to "open the HP printer software, select Actions 'Scan' and then select 'Manage the computer analysis'."  The only "software" I can find is the downloaded "printer Assistant", who does not have a tab "Scanner Actions."

  I tried to download the "Scan" doctor and still running the 'fix', but it did not work after following all the instructions, including unplugging them, restart the PC, etc.

  Any ideas I can try please?

  Thank you.

  PS update: after a stop during the night, today - when I press 'Analysis' - the printer is set up a list with my computer upstairs (another entry said "no computer not listed").  When I press the icon for my computer, I get a brief 'access... '. "message as he tries to connect.  I get then a message saying "connection required.  The selected computer is not available.  Ensure that:-l' computer is turned on; -l' computer and the printer are connected properly with a cable USB; -the recommended HP Print software is installed and configured on the computer. »

  The only one I am uncertain is the last of them - but I guess he has everything installed and configured, because everything else seems to work.

  Still stuck!

  Hello
  
  Thank you for using the HP Forums.

  Please uninstall and reinstall the software COMPLETE features, follow these steps:
  
  1 uninstall the software from your computer
  2. download and save the software COMPLETE features (do not install online)

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5540-all-in-one-printer-series/5447939/model/5447940#Z7_3054ICK0K8UDA0AQC11TA930C7

  3. install the FULL feature software "saved".
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer
  
  Once you have installed the software:
  
  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3 make sure you have "Enable" Scan of the computer. Also, make sure that the tab "automatically start Scan of the computer when I connect Windows" is checked if you want to perpetuate this feature. (the following video will show you how)
  
  Scan to computer
  
  Hope that helps!

• ENVY 4500: Lack of scanning for HP ENVY 4500 software after reinstalling the laptop

  Dear support,

  I got a HP ENVY 4500, installed on a laptop with Windows 8.1 and the HP Software scanner worked fine.

  I have recently reinstalled the same laptop but with Windows 10 Pro: the printer works fine but the scanner software HP is not available! I can't use all the features of the printer this way...

  My question is: why the HP scanning software is not available for Windows 10 Pro? I used the original CD.

  Where can I download the (new) 10 Pro software for Windows?

  Please help me solve this problem.

  Kind regards

  Carmine

  Hi all

  now, I have solved my problem: I install the Windows 10 soft "HP Scan and capture" from the Microsoft Store and it works very well with HP ENVY 4500 printer / scanner!

  Concerning

  Carmine

• Envy to 110F D411: scanning envy me with Mac.

  Scan to computer (MAC) was Ok when I first bought envy 110F D411 model SNPRH-1101

  Now, I'm not getting a connection, can't activate the analysis on the MAC,

  Commputer not found shows on printer

  It doesn't seem to be a driver for my model D411 only D411a etc.

  I tried D411a but doesn't seem to help

  Include D411 and my model number is not as a product

  total inability to get any interactive help on the Web - it does not seem to exist

  Hey @tony59, thank you for taking the time to join the forums of HP, I would be happy to help you! I understand that your scan of the computer was working before, but now you can not establish a connection.

  We will restore the printing system, repair disk permissions and add the printer:

  Reset the printing system

  1. Click on the Apple icon and then click on System Preferences.
  2. In the hardware section, click on Printers and Fax/Scan. The Print & Fax/Scan dialog box opens.
  3. Do a right click (or Ctrl + click) in the left panel and then click on reset printing system...
  4. Click OK to confirm the reset.
  5. Type the name and the correct password.
  6. Click OK to reset the printing system. The printers and Faxes dialog box shows any selected printer

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Fix permissions of the drive for 10.10 and lower

  1. On the Dock, click Applications, then utilities.
  2. Double-click disk utility.
  3. Highlight your hard drive / partition on the left (by default this is "Macintosh HD").
  4. Click repair disk permissions at the bottom of the window.
  5. Once the repair is complete, restart the computer and download and install the printer HP for OS X drivers.

  Fix permissions of drive to 10.11 El Capitan

  • Click on your desktop so that it is written next to the Apple Finder icon, and then click OK (you will see this next to the Finder after file, edit and view).
  • Under Go, click Applications.
  • In Applications, select utilities.
  • In the Utilities folder, you will see disk utility, double-click on this icon to open the disc utilities.
  • Click on your hard drive, and then click first aid. Click OK to allow it to run.
  • Once the repair is complete, restart the computer and download and install the printer HP for OS X drivers.

  When you add the printer, please ensure that you use the HP driver.

  1. Select Add another printer or Scanner
  2. Select the printer that you add, and next to the 'use', you can select the printer driver

  Please let me know if that solves the problem by clicking on the accept button Solution below. If the problem persists, let me know and I will do everything I can to help. If you need assistance, please indicate your version of Mac OS X on your answer, thank you.

  See you soon!

• HP Envy 7640: 2 face Scanning on envy 7640

  Recently, we brought the 7640 Envy as a replacement for a previous HP printer (Photosmart 7520) as the introductory text says he could scan side 2.  This seems not to be the case.  The old printer allowed us to select 2 orginal faces and scan one side then the other and the software have been using pages.  Jealousy appears to allow only scan single face no possibility to make 2 analysis in the face of all the.

  Someone at - it ideas how reolves this?

  Hello

  While the HP Photosmart 7520 offers Auto duplex ADF (automatic 2 faces an original scan), the Envy 7640 offer not such but only 2 back, according to the list of characteristics below:

  http://store.HP.com/us/en/PDP/HP-envy-7640-e-all-in-one-printer

  You can download and install HP extended Scan below as a workaround:

  http://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Within HP extended scan may perform you a manual scan 2 faces, he will guide you to recharge the 2nd side in the ADF.

• 5660 envy: envy 5660 and 7640 Scan resolutions

  What scanning resolutions are available on the 5660 envy and the jealousy 7640 all-in-one printers... for example, 100, 300, 600, 1200 dpi?
  
  Thank you
  
  DaleBr

  Hi DaleBr,

  Both models supports up to 1200 DPI for scanning of flat glass (75, 100, 200, 300, 600, 1200)

  7640 envy, the upper tray supports up to 300 DPI (75, 100, 200, 300).

  Kind regards

  Shlomi