HP ENVY laptop - 15-ae103na: HP Envy 15 AE-103NA fingerprint reader

Similar Questions

• Laptop HP ENVY 15z-j100 CTO: Fingerprint Reader detection (HP ENVY 15z-j100 CTO < ENERGY STAR >)

  Recently I formatted my laptop after returning from Windows 10. Unfortunately, I had to do it through hard-wiping instead of software reset or rollback. Now, I can't get my fingerprint reader to work. I found almost all the drivers for my laptop via this Web site and tool for detection of HP model except for the fingerprint reader and its software (SimplePass), which is weird because I downloaded the installer of the driver on this site once the detection tool has led me to the page. How can I get that back?

  Hi @PhilbertSelda,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your problems with the download of the fingerprint software and HP ENVY 15z-j100 CTO Notebook. Here is a link to your page of model software the software Fingerprint is located under the Security section of the software.

  Here is a great document for troubleshooting the fingerprint reader. If you need it.

  I hope this is what you need.

• How can I disable the fingerprint reader? I use an HP Envy 15-k064nd laptop.

  Nice day

  I just bought and Im the proud owner of a HP Envy 15-k064nd laptop.

  I would like to disable the fingerprint reader, because he keeps asking codes while I type on the keyboard. Could you please help me telling me how I can disable the fingerprint reader please?

  Thank you

  Anne-Els

  Please follow the steps as indicated below to solve the problem

  Disable the biometric identifiers:

  Delete the biometric login option:

  Control Panel > biometric devices > change biometric parameters

  Uncheck the BOX "Allow users to log on to Windows using their fingerprints"

  Save the changes.

  To remove the biometrics data for all users, click the option button (round) "off biometrics.

  Clear validity sensor driver:

  Validity sensor driver controls the fingerprinter material.

  SimplePass software manages the password database.

  You can disable the device.  The fingerprinter work not long until the device remains disabled.

  Control Panel > Device Manager > biometric devices > right-click on Validity Sensor > disable

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  I work on behalf of HP

• Fingerprint reader in my laptop HP Envy 15-j063 cl suddenly stopped working

  In my HP Envy 15 laptop fingerprint reader - cl j063 suddenly stopped working after 3 months of good work in Windows 8 operating system.

  I have tried all troubleshooting list Troubleshooting a (Windows 8) fingerprint reader

  but it does not help.

  I have updated the driver from the HP website and also using Recovery Manager, reinstalled SimplePass using Recovery Manager, update the BIOS...

  My first step was was restore system to a previous date (when the fingerprint reader worked correctly). It did not help.

  There is no list of"biometric devices" in Device Manager.

  There is no unknown device in Device Manager.

  Said control panel ' there is not connected to this computer... fingerprint readers '.»

  But it WAS and worked correctly for several months!

  Please help me solve this problem!

  I wonder if it is software problem or hardware problem...

  Hi SergeyPov,

  I see that you are having problems with your fingerprint reader on your laptop. I'd love to help you.

  You mentioned that you also updated the BIOS. After doing that you did that the fingerprint reader is always enabled in the BIOS?

  Another option would be to possibly check the connections related to the fingerprint reader. It may have a bad contact, or it is also possible that the Board is defective. See the link below that can help checking the connection.

  HP ENVY 15 Notebook PC and HP ENVY TouchSmart PC - Maintenance and Service Guide 15 laptop

  If you are still experiencing a problem, see the following link to download the driver and software from the OEM, but also take note of the limitations to functionality.
  Windows 7, 8 and 8.1 software WBF for validity sensors

  Also, here is the support page for the laptop that also has links to the drivers and other manuals.

  HP ENVY TouchSmart drivers for PC laptop 15-j063cl

  If after all this, you still have problems, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Let me know if this helped.

  Kind regards

• Envy Touchsmart laptops, 15: need to reinstall the fingerprint reader driver

  I accidentally deleted the driver for fingerprint reader, and now I can't use it.  I looked to see if there is an article of biometric device in the list of HW devices and there is no.  I have recovery drive if it would help to get it working again.

  Product number is EOKO3UA #ABA

  Thank you

  Clanders,

  Welcome to the Community Forum of HP.

  Product number: E0K03UA

  Be careful of the letters and numbers in the name.  The smile.

  =======================================================================

  Support website of your notebook page:

  ENVY TouchSmart 15-j050us Quad Edition PC HP laptop drivers

  Your validity sensor driver is in the driver - keyboard, mouse and input devices category

  There is one more later (more recent) series 8 / Version 8.x HP SimplePass program available; downloading and the procedure to reinstall your driver, and the program is in this document:

  HP SimplePass upgrade instructions

  See Page 5:

  Procedure - updated / (install HP SimplePass Re)

  Reminder: Ignore references to series 6 - you use series 8 / Version 8.x SimplePass.

  ==========================================================================

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• PC laptop Envy 17: Envy 17 laptop PC fingerprint reader works only after the start

  The fingerprint on my Envy 17 reader reads only a fingerprint the first time that I connect once the system is booted (after shutdown or restart). From time to time, it will read once the system is locked, but that is extremely rare. I put the system in place using my MSN account and also configured SimplePass with default settings. SimplePass version is 8.00.57.

  I looked on several other issues in the forum and did not find something like this. Other issues reported when related to player doesn't work do not, for example. I found a few link in some messages describing such tasks that go back to a previous version of SimplePass.

  I don't know if it is related to my problem or not, but I noticed that the drive light sometimes flashes a sequence once the system is running. It seems that when the light flashes, it will not be read. It stops flashing when I placed my finger on the reader. (I think that the typical sequence is 3 flashes, pause, 1 flash. This cycle repeats.) This isn't always for that well, and I have found no correlation between the flashes and the measures taken after the initial logon.

  I made the fingerprint reader driver, rather than later.

  I uninstalled SimplePass (after update to the last with no luck) and the drive works fine now. I use RoboForm for my password management and it supports using the fingerprint so I'm covered there. I guess it should be renamed "SimplyNoPass."

• ENVY 17 t-J100 Leap Fingerprint reader seeing Motion?

  My brother has the motion of non-saut ENVY 17 t-J000. And he has a LED indicator to the left of the sensor fingerprint that lights in white or orange when you drag your finger. Which is really nice to know that it has detected your finger when you think that nothing is happening.

  But I just got the Motion Leap of his laptop computer version, and I don't see any LEDS light up when I slide my finger. The sensor works well though.

  So my question is, can confirm one that this model has or that there is no LED indicator as the motion of non-saut feel LIKE? I don't want to lose time to call HP if this model does not have the LED indicator. But if he does, I need to have the unit repaired or replaced before I get it all together at the top.

  Weird that it is not displayed, here's an imgur link, in case you still want to see

  http://i.imgur.com/SUGm57s.jpg?1

  I've seen non - Leap Motion want and it is similar, as you say. Really weird that it does not work, especially since you said that the fingerprint reader itself works. I hope you have better luck with the replacement!

• HP ENVY 17-j070ca: does not fingerprint reader

  I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader has stopped working. I tried to run the program several times, but he also refuses to start. I reinstalled all the drivers and have used the Task Manager to close on everything which can cause the program starts do not.

  SyberFox

  Welcome to the Community Forum of HP.

  Your laptop support site:

  HP ENVY 17-j070ca laptop drivers

  I wonder if your system is an upgrade (Windows 8 for Windows 8.1); There is no a SimplePass program listed for the OS Windows 8.1.  Upgrades can be tricky - SimplePass runs very well on a system upgrade, and then - poof!  Not-so-good.  IF your OS is an upgrade, the following may or may not be as useful - however, we invite you to take a look at the following and I hope it helps.

  Open the file > click Download > click 'open in Adobe Reader.

  HP SimplePass upgrade instructions

  • The 'official' document HP link is to Page 2 - take a look at this.
  • Jump to the bottom of Page 10 (updated) - follow the procedure in the order of Hard Reset

  Reminder: stay calm: there is a device reset, it will not erase your computer.

  • If no joy, see Page 5: procedure - updated / (install HP SimplePass Re)

  Of course, you are welcome to read the entire document.  Understand that this is NOT a document of HP; It is not written in a particular format or order - it's more a collection to a specification.  The smile.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• HP Envy 15-j140na: HP SimplePass fingerprint reader incentive is not to connect

  Hello

  I just bought the HP Envy 15-j140na sound of HP. The laptop is fantastic, but I'm having a problem with the fingerprint reader. The computer comes with the simplepass 8.00.57 already installed the version of the software.

  The problem I have, is that once I implemented the simple passage fingerprint reader, it lead me to analyze my impression when connecting windows and I have to log on normally. I checked all the settings and it should be implemented, however there is no prompt. Just to emphasize that everything works fine. I can't sign in Web sites on IE no problem at all using the fingerprint reader. It can be a little frustrating because it goes against the interest of having a fingerprint reader.

  Any help to operate would be greatly apprecieted,

  Bravo guys.

  Kaany_K

• Envy 15 j110tx: fingerprint reader returns not authorized

  I'm a 15 j110tx laptop, which came with the Simple software to HP installed. It worked perfectly with Windows 8.1 but since that I've updated to windows 10, the scanner would not fingerprinted saying "Authorization failed, please try again". I removed my previous ID, fingerprints and information in the program and set up scratch altogther. But still face the same question. I updated the driver for the biometric scanner of HP Support page for my laptop. I also tried to set up the fingerprint with MIcrosoft Hello, but I had no luck because the option of fingerprints show up in the connection options. The text box passes SImple HP appears on the page of connection, but as noted above he returns this authorization failed. Maybe I'm missing a driver that I need to update?

  Hi there @Kj1594,

  Thank you for visiting the Forums HP's Support and welcome! I read your message on the HP Support Forums and to see that you have problems with your laptop of HP ENVY 15-j110tx. You mentioned that you have a problem with the fingerprint reader. I'd be happy to help you.

  Here is a document called Troubleshooting a (Windows 8) fingerprint reader.  Although it doesn't say Windows 8, it still work for Windows 10.

  Have you tried a Hard Reset?

  Have you tried to uninstall the drivers? Please follow these steps:

  • Please do NOT delete the driver from the Device Manager, uninstall the driver.
  • Reboot (restart) the computer and connect
  • Make sure your sign-Options set correctly in the laptop settings

  Have you tried to uninstall the HP SimplePass completely? If this isn't the case, please try to uninstall the HP SimplePass entirely, and then repeat the steps above in Device Manager.

  Please follow the provided troubleshooting steps and let me know how.

  Thank you!

• TouchSmart HP ENVY 15-j009wm: TouchSmart HP ENVY 15-j009wm does not read USB Flash Drive after Downgrade to Windows 7

  I've demoted installed Windows 7 with Flash Drive but I need help. Windows 7 doesn't read my Flash drive more? He can read my USB keyboard but does not read a USB Flash drive.

  I have no Internet on the computer, so that means I can not update my drivers. And I have a few drivers in my flash drive I want to install, but I can't.

  I read this: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-ENVY-TouchSmart-15-j040us/td...

  It not me any more because I can't access my USB drivers

  Hello:

  Looking at your other posts it seems that you have yourself painted in a corner.

  Since there is no inheritance or the setting USB auto in the BIOS, your only option would be to remove the hard drive, then put it in a USB drive enclosure sata hard laptop, plug in another PC so it can be read, download the drivers there, you need and copy to you user profile on the hard drive removed.

  Chapter 5 maintenance manual provides the procedures of withdrawal and replacement for the hard drive.

  http://h10032.www1.HP.com/CTG/manual/c03733656

  Reinstall the hard drive, run the drivers, and you should be good to go.

  These would be the drivers you need for your model...

  SM bus controller: install this first and reboot.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=cp_127691_1

  USB3: Install these two and restart.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_139250_1&swEnvOid=4058

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_133037_1&swEnvOid=4058

• HP dv6 Notebook PC ENVY: fingerprint reader

  Product number: E3Z70EA #ABV

  I did a complete reinstall of Windows 10 and all drivers are installed. I find the biometric Driver for Validity Sensor in the driver manager.

  Please note that this is a clean installation and not an upgrade.

  Whenever I try to configure the fingerprint using Windows Hello I get an error.

  Click on setup under Print Fringer > success

  Click Start > success

  Enter the Pin code > success

  Scan of my finger on the finger print scanner > error: Sorry, something went wrong close Windows Hello, and then try again to go through the installation program.

  I tried the above steps many times and always face the same problem.

  Valid Driver Version: 4.4.234.0

  Hi @VishalPinto,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question on your HP ENVY laptop dv6-7350se and have them with software for Windows 10 fingerprint reader. Here is a download for the reader of fingerprints for Windows 10. This download sp71729.exe should work for you. I would like to uninstall the version you have and reinstall this version.

  You may need to check that the Simplepass is enable biometric support .

  Please let me know how it goes.

  Thank you.

• HP ENVY 17 G0U21AV - is there a way to disable the fingerprint reader?

  I use a HP ENVY 17 G0U21AV 8.1 Windows.

  This model came with a fingerprint reader in the lower left corner of the computer. Although this seems to be a nice feature, it is not one that I plan on using (I use LastPass to my passwords). I keep my Palm on the scanner that will bring to the top of the screen for HP SimplePass accidentally part traffic. This can come from the most inopportune moments, and it can become quite annoying always trying consciously avoid the fingerprint reader.

  Is it possible to disable the fingerprint reader?

  Thank you.

  @DSWJoshua,

  Thanks for posting. You can disable the fingerprint reader. For completeness, I'll give you steps to disable the driver itself and the biometric support, so you should not worry about this later.

  To disable the driver, go to control panel, then Device Manager. Expand biometric devices. Right-click on the sensor of validity and uninstall it.

  To disable biometric support, go to the Control Panel, biometric devices then. Uncheck allow users to log on to Windows using their fingerprints, and then save it.

• ENVY 15-k006tx: does not fingerprint reader

  Recently, I upgraded to win 10 (64-bit) Home from 8.1 to win.

  Since then, he had problems with the fingerprint reader.  I can start the machine by sliding my finger, but after the screensaver login screen, I couldn't. From there, I could use only PIN or password when connect you. In the end I had to disable the fingerprint reader.

  Yetserday I handed my machine to win 10. After that the fingerprint reader does not work on my machine together al. It doesn't show any option for fngerprint anywhere

  Manager of devices will display a yellow mark excalmation on sensors Synaptice FP.

  HP simple pass does not show me the option of fingerprint.

  I tried to install the driver from the HP site but once again, but it was of no use.

  Would appreciate if you can help me with this.

  My cell phone product is that j2c51pa #ACJ and serial number is [removed personal information]

  @Reeps

  System:

  HP ENVY 15-k006tx notebook PC

  You have not said; I guess that you install the following driver:

  File name: sp72143.exe

• HP envy: fingerprint reader does not

  the fingerprint reader doesn't work with my

  ENVY of HP TouchSmart m7-j120dx Notebook PC (ENERGY STAR)

  Model #: E8A11UA

  Series No.: [personal information]

  I downloaded the software but still does not

  @mackt123

  The good news: there are 10 HP Windows drivers for your system.  (It is not the case for everyone.)

  If the system has been migrated to Windows 10 (as opposed to the installed computer with W10), while you have installed HP 10 Windows drivers, including the Chipset driver.

  There is an update to the BIOS of your system - which do not install unless you have your computer completely saved, particularly files all critical.  Do not update the BIOS unless / until it's absolutely necessary.  Why hesitate?  BIOS updates may be very beneficial--or they can turn fatal and turn your computer into a large, flat paper weight.

  

  Validity sensor driver:

  File name: sp63418.exe