HP Officejet 6700 Premium: Scan printer problem
My printer has worked well, always print well, copies fine, but for the last three days, when I click on 'apps' because I want to scan to email it only comes up with "the printer could not connect to the server, see internet connectin and try again. Connection Internet is fine.
Hello @caseyj,
Welcome to the Forums of HP's Support. I understand that you found an error in the server connection when you try to use the scan to e-mail. I would like to help.
Try to go through the steps described in the next post.
Pro Tips: Troubleshooting scan to E-mail questions in e-all-in-one printers and ePrint
Let me know if you need help with any of the steps or have any other questions.
Tags: HP Printers
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HP Officejet 6700 Premium: Scan function screen does not come to the top when selected
After updating Windows 10, the scan function when selected in the application wizard does not come to the top. Installed the driver updated, no effect.
Hello
Thank you for using the forum.
You have downloaded and installed the FULL features of HP software?
Here is the link for convenience:
We suggest that you uninstall the current drivers before reinstalling the software downloaded full of features.
Hope that helps.
Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.
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OfficeJet 6700 Premium only print blank pages
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I can understand how frustrating. Your printer has built in the printhead. To improve the quality, the only step that I recommend is the cleaning of the print head. Please try to contact HP technical support to see what options you have. Click here to read: worldwide Contact HP.
Good luck.
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Recently noticed that the characteristics and the scanning process have changed in my Officject 6700 Premium. The only way I can access scan now is by going to devices and printers in the Control Panel, right click on the printer icon and select Start Analysis. Not a problem for scan unless I want to scan a document in PDF format, which one is not an option for that anywhere. In the new scan dialog, if I select Documents in the profile, my only File Type options are image - jpg, png, bmp and tif files. There seems to be whatever for a PDF, or he is hiding it well.
Plug
Windows 7 64 bit
My printer is connected via a cable to my computer
No error message, everything is in working order
There have been updates, at one point recently, to the printer because now there is an import step after scanning and the HP printer Assistant, I think, is different now (seems reduced)
Hello
The version of the software you are using is obsolete.
Remove the current HP software by clicking Start > programs > HP > HP Officejet 6700 > Uninstall.
Download the latest version of the driver available from HP.com and then you should see a scan options available to the general public:
Shlomi
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"scan of the computer is no longer active network connection has been lost" appears every 10 minutes or so on my "[redacted] Compaq 8200 Elite Minitour Convertible" is connected to "6700 Premium e-All-in-one Officejet - [redacted] H711n.
I have already run the 'Locator solutions and update". He finds nothing.
I don't know what else to do.
Please provide the following information if anyone can help including:
The printer model - done
Complete and detailed problem description-
Operating system on the computer (including service pack revision) - done
Connection method - Direct wireless, wireless, wired LAN, USB? -
Brand and model of router and modem? -
Error messages - on the screen of the printer or computer, no matter what flashing light patterns?
If wireless, in the event of problem, what is the status of the blue wireless light on the printer, active, disabled or flashing? –
Power off the printer and the router. Power on the router and wait 3 minutes, power on the printer. It connects to the router now? You have a valid IP address?
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HP Officejet 6700 Premium all -: print OK, but not scan
I just replaced my old HP computer with a Windows 7 Professional 750-055xt HP computer and my printer scans is no longer. When I hit the scan button I get this message: "open the HP utility. Under scan settings, click Scan to the computer and make sure Enable Scan to computer is selected. "I don't know where to find the HP utility, so I am dead in the water. Any ideas where I could find it?
HP technicians could not track down the problem by using the remote, so I took my computer and printer to the Geek Squad at best buy. The GS has found a couple of infections that prevent the printer to install the required software. Once the infections have been wiped out and the software installed, everything was fine. All in one day.
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HP Officejet 6700 Premium USB print document
Hello everyone.
I took a glance at the manual and I can't understand how to print a document from the USB key! When I insert the disc, it will scan only for pictures. Is this normal? Should we not we can also print documents (such as PDF or DOC).
Thanks in advance.
Hello
HP have many printers support this, but not the HP OJ6700. This feature called foot printing (or similar name) which allows users to print documents (only supported formats) without the need for a computer.
Kind regards.
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How can I get my Officejet 6700 Premium to print double-sided? cc = us
Just finished new product, implemented Saturday. Sunday, I tried to copy material double sided and on the screen, it is gone as far as 1 sides face two copies. It has a duplexer at the back of the printer. He also supposed to be automatic.
Hi, the ADF does not support two-sided documents.
The duplexer is only used for printing.
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HP Officejet 6700 Premium will not print in color from Word or E-mail but copies in color
How can I get my HP Officejet 6700 Premium to print in color from Microsoft Word or email. It copies in color.
Thank you.
I would make sure that black ink is not enabled on your computer.
1. Select Start menu
2. go into devices and printers.
3. right click on the printer, select printing preferences
4. in the lower right corner, select Advanced
5. then according to the characteristics of the printer print in grayscale as a drop-down list will appear select off if its turned on.Let me know how it goes.
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HP Officejet 6700: HP Officejet 6700 Premium all in one network problems
Printer = printer HP e-all-in-one Officejet 6700 Premium
Model = H711n
Number of product = CN538A
Firmware version = MPM5CN1450AR
Location = Ireland
Printed pages total: 152
Scanned pages: 58Other details available on request...
I've had this printer for several months now, I have had no problem connecting to my wireless network and connect computers, telephones and other equipment to this.
A few days earlier, when starting the printer display flashes with the useless error message, error in the printer, turn the printer off and back on.
I have power cycled as requested and received the same message, over the power of the cycle he mentions turning off the power button and no DISCONNECT of the sector. Until then I had never disconnected from the sector. After that I have several attempts to power cycle the printer is off and removed the sector, has waited half an hour and powered on again once.
Still stuck in a loop. He also briefly flashed a blue screen with the error B81431CB. So brief that it is almost useless. I had the boot sequence video and pause playback to read error!
After some research, I decided that she was experiencing problems connecting to the WIFI network. So, I turned the wifi on the router and the printer network started as usual. Internal menus are now available and I can print status and so forth, so at this point I can exclude defects of ink or mechanism.
I went in on the printer network settings and reset the network. I'll also through the printer to factory default settings. I have reactivated the WIFI network to the router then went to install the printer again. Digitized for wifi networks and found mine. Entered the password for wifi and the printer could not connect. Everything is good, correct ssid, signal. Report shows wifi password is incorrect.
I have try several times to connect wifi password is certainly correct, but the printer refuses to recognize the correct password. I tried a different router, the same result. Says incorrect password. Also I tried WPS and a PIN, said still fails to connect.
At this point, I have disabled all security on the wifi network. Bingo, printer connects to the network, but starts with the loop of error mentioned at the start of the tour and turn it back on. This above has been tried several times, the factory reset, everything ok, turn off the wifi security, the printer connects and goes in a loop.
So, at this point wifi is confirmed to be defective. I decide to directly connect a LAN cable. Once the LAN cable is connected, a few seconds later the printer detects the network and goes back into its loop error. It will not just connect to a network via wifi or LAN. He previously worked on the network, and nothing has changed on the network, not new parameters or no new devices.
I connected a laptop to the printer via USB and that seems to work ok, but a USB connection is not ideal and defeated the convenience of a wireless printer. I also tried to reflash the printer in case there is a corruption of the firmware, but the utility detects that the latest firmware is installed and that it is not engaged.
Now...?
OK I managed to make it work and I will try to explain the steps of my best.
As mentioned previously, I tried another router, I tried the wiring, and I tried to reset the router and the printer. Nothing seemed to work.
Out of curiosity I just put my phone in a WIFI AP. Tried connecting the printer and it worked. The printer connected to the WIFI phones.
So I know that the printer works on at least one access point.
Thus, in the settings of the router and firewall. The only thing enabled in the firewall have been
IPv4 firewall protection -
Hello
Having finally decided to take the plunge to upgrade to Windows 10, I discovered that my Officejet 6700 Premium previously peripheral work will scan is no longer.
My connection to the device is via a wired connection with a static IP address on the printer. It all worked perfectly under Windows 7, but now, I can only print to the printer to win 10.
I tried to uninstall the previously working software (under Win 7) and downloaded the latest version of the HP (OJ6700_1315 - 1.exe) software, which BTW is not a patch on the previous software that I'm used to using - but it did not help. Still no joy with the scanning feature.
I tried to uninstall all software, so I tried to launch the Wizard installation HP which seemed to re - install the last set of software (as above) with the same results - I can print it, but if I try to scan using the Officejet 6700 App it appears a dialog box saying "inaccessible Scanner. Scanner communication cannot be established. Make sure that your product is powered, check the connection and esnure that your network runs correctly. ...". Amazing result given that the application displays all levels of printer ink, and I can print - every time!
I tried disabling the firewall - no difference, still do not see the scanner.
Tried using other windows applications; Paint, etc. - no joy.
I also tried the "HP Print Scan doctor and" nothing does - even, he gives up and says to contact HP support, with no details about what to tell them!
I hope someone else out there could have had the same problem and found a way to make it work?
Thank you!
Ok
In case anyone is interested, I bit the bullet and did a new install of Windows 10 on a formatted drive. I then installed the same software that I had tried on the "upgrade to Windows 7" windows, 10, and everything works as expected.
Therefore, there is definitely something wrong with the upgrade process, and the removal of the HP scanning software & resettlement never did his job correctly.
I look closely at the list of DLLs etc., charged by the printing software, but could not detect anything immediate.
Then, certainly in my case, a new facility was to solve this problem.
See you soon,.
Dazz
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HP Officejet 6700 Premium: IHP AIO Remote app does not connect to my printer.
Tried to use HP AIO remote with my printer HP officejets 6700 Premium. I get a message that is offline. However, it is not. I tried to turn my printer market and restarted my computer. It did not work. I noticed that the
the IP address for my printer HP officejets 6700 Premium on the app is not the same as the address of my printer. If this is the problem how can I fix it? In any case, please help. I use a Dell with Windpws 10 laptop
Wally
Hello @wwwally, greetings!
Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.
Going through your post, application remote control HP AIO is mainly used in mobile devices and not in laptops.
I suggest you download and use HP Scan and capture app to scan from your laptop Win 10. You can go to http://hp.care/2bUVkrw to download and install HP Scan and capture the app.
Please let me know if that solves the problem, or if you need assistance.
See you soon
Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!
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OfficeJet 6700 Premium Cup footnote when printing from the computer
OfficeJet 6700 Premium all-in-one - H711n - when I print wireless from the desktop (HP), I get an extra space at the top of printed pages and the bottom is cut off. It is a new problem. Printer did not have this problem in the past. Scan doctor says everything is ok.
Hi @katy36 and welcome to the Forums of HP!
I see you have output problems. I'd love to try to help you, but I need some information first. I'm a link a few HP Support documents below that will show you how to find what operating system you are using. In addition, if you are using Windows, please indicate if your operating system is 32-bit or 64-bit.
Mac OS X: how to find which Mac OS X Version is on my computer?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?Also, do you have questions by making a copy as opposed to an impression?
Please let me know what you find. Thanks for posting on the HP Forums!
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Ghosts on pages double-sided printing second on Officejet 6700 Premium e-all-in-one
Please can someone help?
Printer name model e-all-in-one Officejet 6700 Premium
Firmware MPM3CN1232AR
Software 028.000.1315.000
Driver 09.84.00.1173
Win 7 SP1 64 bit
Wired ethernet connection
Problem
On two-sided printing, the second side of printing on all pages is ghost. This is in particular the noticebale on verticals.
This is true for all the qualities of printing on any documents .pdf or. doc.
I use all the HP printing paper and original cartridges.
I aligned the print head and checks suggested on the help pages.
I contacted HP support, which were brilliant and replaced the printer and the duplex unit.
They suggested that it was because I was using Office 2003 SP3 and Windows 7 but I find this problem on too but not in Wordpad v6.1 .pdf files
The problem does not occur when scanned or copied documents are printed
Is there a solution out there on this new printer please?
Hi 007OHMSS,
I carefully read through a VionAiry pointer to the post of ItalSanif with links to more articles.
There were two main suggestions as to how to proceed. I didn't uninstall the "bloatware" and back to base for the HP Officejet 6700 Premium drivers, but I installed the drivers from the series HP Deskjet 6980 in accordance with the procedure at this link http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-7510-Duplex-Problem-y-axis-scaling/td-p/1754773 and listed below, with a few mods to include activation of unit duplex in one set of instructions.
And you know what? This MARKET! Ghosting on the second side of all pages printed double-sided disappears to be replaced with a nice crisp clear impression. At present, all the other functions, including scanning seem not affected and function as usual, although of course the new driver (HP Deskjet 6980 series) makes the leaves of different properties.
In my environment, I have also 3 XP machines in network connected wireless to the printer via the router and the PC Win7x64 connected by ethernet to the same router. Meant this download and the installation of the driver HP driver the HP Deskjet 6980 series for the XP PC Web page not the Win 7 x 64 because they were not present.
I modified a bit routine and reproduce it below to help others. A/c for the original post, that was provided by the HP Technical Support. Why nobody's support services seems to know about or drivers have not been fixed I would never know.
First turn off you will want the printer already available on the computer before you continue.
For Win7 PC (XP is similar but not identical)
- Go to Start -online device and printers => then click on the "Add a printer" button in the upper left corner of the device window.
- Click on the button "Add a local printer" (choose this option if you do not your configuration)
- Check the box "use an existing port.
- On the drop-down list, select the option for example CN115130TP05JW , but use the correct name for the PRINTER port which is the serial number of your printer (do not use the fax entry)
- Now in manufacture of list on the left, select "HP".
- On the list of Printers to the right, select "HP Deskjet 6980 series (HP)" "
- "Once the pilot moved to enter in the" 'devices and printers ' window and right-click the newly added "HP Deskjet 6980 series" and select ""printer properties ' on the drop-down list. "
- Go to the "Advanced" tab, and then in the drop-down list next to the label of "Driver" select "HP Deskjet 6980 series.
Click on the button 'Apply' - the configuration window should change it's shapea bit.
10. in the HP Deskjet 6980 window properties, click on the tab "device settings" on the top of the window.
11. in the list of parameters, search for "Unit duplex (for printing on 2 sides) ' and select it.
12. once highlighted, select in the drop-down list ""Installed "; "
13. When finished press apply
14 now, go to what you use to print documents and select "HP Deskjet 6980" as your printer. Activate duplex printing and you should see the pages to print correctly.
15. you can also change the name of the printer in the "Général" tab I changed it in mine to "HP Officejet 6700 with HP Deskjet 6980 pilot set shadowd duplex printing".
I had a little problem in that, for some reason any in the document (e.g. Word / etc\ .pdf) box under the effects tab my radio button has mysteriously been on 20% until I changed it it was hard to see that there was no ghosting dialogue printer properties.
So after complete 1 reconstruction of the printer of the original with the parts sent to HP services support for November 2012, an escalation at magnifications greater within HP (no answer) and a new printer of A...n, VisionAiry has pointed me to a solution that I had tried with DJ 450 drivers, nothing works, after a Shane_R post dated last year.
So thanks to you and also to 007OHMSS who worked on this problem and original posters
All I can say is that it worked for me and I am so grateful to everyone on this forum to ensure that I am sure of my eyes and mental health, looking more printed duplex printed with a shadow/ghosts and to be what they were not prepared.
Congratulations so all round and thanks again
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HP Officejet 6700 Premium: Don't scan and the scan dialog box will not open
Since I upgraded my computer to Windows 10, I'm unable to use my scan on my HP Officejet 6700 Premium function. I can't even open the scan dialog box to look at the options etc. I tried to find 'Scanner and printer' in painting, but it does not recognize. Any suggestions? I already deleted the printer and re-installed. It was working fine before on Windows 8.
Hello
Thank you for using the HP forum.
You can download and install the software COMPLETE features of HP printing for your operating system:Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.
Hope that helps.
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