HP Pavilion 17 Laptop: My flag will not be closed

My laptop does not completely turn off because I've upgraded to Windows 10. The power button stays on, even if it seems that the computer isn't doing anything, the screen is completely black and I do not hear the work of the processor. I tried to perform the clean boot in safe mode, but the problem is still there. How can I solve this?

Hello

Try disabling the startup of Windows 10 hybrid - you can do the following.

Open settings and select System.  Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close windows open and stop the laptop by right clicking on the icon in Start Menu, select (Admin) command prompt and click 'Yes' to the uac prompt.

Type (or copy and paste) the following command (including spaces) and click Enter.

Shutdown /s /t 0

Start the laptop and let Windows take over completely for a few minutes before checking if it is now shut down properly in the Start Menu.

If this has fixed the problem, it may be useful by turning the quick start back on - sometimes simply remove and re-create the file will solve the problem.

Kind regards

DP - K

Tags: Notebooks

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