Z30 satellite will not be closed

New laptop for my daughter will not entirely closed and seems to be stuck at the stage of closing.
I tried pressing so that hold power button for 5 seconds.

It seems to stop even if the power led on the touchpad still slowly flashes orange.
When you press power button / stop again, the "Stop" screen is still there.

He did this for more than a half.

Hi Judy

As I see that you've marked your thread as answered. Is everything OK?
If so, send us your short comments please.

If I m right of your laptop is not switch reset so brief description how it works, you can find on http://aps2.toshiba-tro.de/kb0/FAQ3500560002R01.htm

Tags: Toshiba

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