HP Photosmart 5520: I'm unable to print on my printer

Similar Questions

• HP Photosmart 5520: Laptop / phone unable to print on a printer wireless

  I've had my printer for 2 years and all of a sudden my iPhone and the laptop cannot print on it. The printer says its connected to our wifi but nothing shows up on phone or laptop. Can someone help me understand what to do?

  Easy things first. Power off the printer and the router. Turn on the router, wait 3 min. turn on the printer. It connects now and work?

• XP starts from the USP port to which is attached a HP Photosmart 5520 e-all-in-one printer

  After installing a "HP Photosmart 5520 e-all-in-one printer" on an XP wihe a USB cable, the system tries to boot from USB port to which the printer is connected then.

  Installation gave no problems.

  To then begin XP - PC, the printer turnof.

  The bootsetup: first is the HARD drive. Who can help?

  Hi, welcome to the Forums of HP!

  I understand that your office is the start of your printer, and I'd be happy to help you!

  I suggest turning off your computer and unplug the USB cable to the back of the printer. Once the printer is unplugged and turned off, please re - turning on the PC. Condition that the computer starts well, please follow this document on the updated the BIOS on the PC. Once the update is complete, please reconnect the printer (USB) and power back on. Once again, please turn off the computer and turn it back on.

  If the computer still starts at the printer, please disconnect the USB cable to the printer. Turn off the computer and turn it back on. That it starts properly, run your antivirus software to search for viruses. I also have to know product and model number of the desktop for further research.

  I would ask you re-post with the results of your troubleshooting, and I follow diligently with you!

  See you soon

• Photosmart 5520 and the mirror image printing

  I have problems printing as well a mirror image. I have a "HP Photosmart 5520'. I read somewhere that this machine has the capabilities but I can't! Help, please!

  Hello

  No, it doesn't have this facility. Please, try the following options:

  • Use a computer program available, like paint or photoshop. These programs allow you to turn and rotate your image to create the image backwards (mirror).
  • Go to the site to Create Mirror Images . This site is free and takes about 60 seconds to do, no download is necessary either.

  Please also visit:

  http://h30434.www3.HP.com/T5/printing-issues-troubleshooting/there-is-no-setting-to-print-a-mirror-image-to-the/TD-p/1810469

  Kind regards.

• Photosmart 5520 (but also others) duplex printing cleared at the bottom

  Very recently, I bought a Hp Photosmart 5520 and I found that sometimes the bottom of a page is cut off when printing double-sided. I looked in this forum and found that this problem is hardware related and can not be solved, but there are solutions. I did a few tests with my current setup and I want to share my discoveries, here for other users waiting for HP to add a FAQ for the photosmart 5520 entry. (but also for the 6520 and 7520, probably)

  The problem is clearly stated in a few messages, dating from September 2013 and Nov 2013, although it is not very easy to find

  http://h30434.www3.HP.com/T5/other-printing-questions/duplexing-discrepancy/m-p/2470573/highlight/tr...

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/double-sided-printing-is-cut-off-short-Phot...

  Basically, the margin of the low printable area is 3mm side simple impression, while it is 15mm (at least!) for the first page, double-sided printing. This is due to the fact that the printer must keep the paper in the output roll after that that he finished printing the first page. It is therefore IMPOSSIBLE to duplex - print a document with text or graphics that extends beyond the margin of the lower 15 mm, unless the page size is reduced so that the effective bottom margin is 15 mm. On the other hand, if the document does not contain text or graphics beyond bottom margin of 15 mm it CAN be printed double-sided without reduction.

  IMHO, the problem is that the default behavior of the firmware of the printer, the drivers of operating system and/or applications do not always properly address this limitation leading to surprising or unsatisfactory results.

  To better understand the limits and behavior of the printer, I have carried out tests under the following conditions:

  (1) copy 2-sided vs 1-side in the printer display

  (2) Windows 7 applications: Word2010, Foxit PDF reader, Acrobat PDF reader

  (3) 4.3 android: Cloud Print and HP ePrint apps

  The firmware in the printer is MGP5CN1351AR (Sep 12, 2013)

  The windows version of printer drivers is 28.8 (October 30, 2012)

  For tests 2 and 3, I have prepared a document word of 2 pages with headers and footers located exactly at 15 mm of margin top and bottom of the page and I have produced a PDF with CutePDF (unfortunately this forum does not allow attachments, otherwise I would have attached it).

  The results were as follows

  (1) in 2-sided copy the last 15 mm on part and on the other copy of the output are empty, even if the text of the content entry page, while, in 1-sided copy only the last 3 mm are empty (resizing is turned off, of course)

  (2) double-sided printed of Word2010 gives a duplexer not resized when the printing preferences, advanced options, "Arrangement" is disabled. If it is set on, the output is reduced. Print PDF files is tricky: there are several different options in Foxit PDF and acrobat PDF. Auto-Centre and adjustment - on the page to print double-sided, but do not keep the right size in Foxit PDF reader; If preserve layout is off a significant part of the bottom of the page is not printed, apparently due to the fact that the margins are not properly managed by foxit PDF. Acrobat PDF instead, leave a good impression both sides preserve the page layout and scaling are disabled (obviously up to 15 mm).

  (3) android Cloud Print prints the word and pdf files WITHOUT a provision to 'preserve', this is why some clipping may occur; HP ePrint prints two word files and pdf reduced in size, as if "preserve layout" option has been set.

  In summary, I'll leave the "preserve layout" options always on in windows and I'll take a cut on the side of double-sided printing and I use hp eprint instead of cloudprint. If the correct size is important to a PDF file, it is best to experiment with Acrobat PDF (even if it is not a light program). iI would be expected at HP improved the behavior of the windows printer drivers to print a PDF file.

  I hope that this post may be useful to other people.

  You are right, that the effective page size is reduced because of the extra margins required to manage the document in automatic duplex mode.  From the rear is donated in the printer from the bottom and bottom printed in the top margin is also higher top for the back to the front.

  The checkbox 'Keep the page layout' is important for results appropriate, although it will reduce the effective print size.

  I've seen reports before of Foxit PDF printing problems, I avoid and use Adobe Reader.

• Photosmart 5520 e: How do you print long distance using an IP address?

  Need to print to the Photosmart of old mother 5520e from my PC in another city.

  Is it possible to send documents to the printer using the IP address of the printer?

  If so, how to do that?

  Thank you!

  Hello

  No, you can not use the IP address because you can find thousands of same IP addresses around. Supported sound printer ePrint therfore it has an email address. You can send file formats supported in their email address and it will print.

  Kind regards.

• HP Photosmart 5520: cannot access a wireless printer

  I am trying to print to a printer, I had for a while.  I have upgraded the computer, the printer is connected to win 10 and am unable to set up this printer on my old Win XP computer.  When I go to the Setup process, I can see the printer in the printer list, but when I click it, it says that there is an access error.  If I click on 'Next', I have to enter a user name and password and no such thing has been installed on the printer.  I set up the printer to be shared and have done everything I can think of, but it does not work.  Any suggestions?

  Well sorry, but I don't know what you set your user name and password.

  You have a wireless router?

• Printer Photosmart 5520 problem:, I have access to the secure page and cannot open a session

  My printer does not print in black. I followed all the instructions to fix it. I can't go down loard that assistance because it is a Vista. I get to the secure page and he asked my name and my password. I am the administrator, but it does not accept my names or passwords and blocking me. What name and password it seeks?

  Hi @arts4pat,

  Welcome to the Forums of HP Support!

  I see that you get a secure page and that you are unable to print black on your HP Photosmart 5520 e-all-in-one printer. I'd be happy to help you with this.

  I like that you get the login screen for the Built-in Web server for the printer. Is this correct? This seems to indicate that someone has put a username and password on the printer, for security reasons. If you don't know what are the connection information, the only way to remove this is to do a factory reset on the device. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

  That being said, I would like to start here. Please, try the steps in this guide, the printer prints blank Page or fact not printing black or color ink for HP Photosmart 5520 and Deskjet Ink Advantage 5520 series e-all-in-one printer.

  NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.

  If you have completed all the above steps and your product still has a problem, the printer service.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.

  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to choose your
  contact options»
  Step 4. Scroll down and click on: contact HP options - click Get phone
  number
  File number and phone number are displayed.

  I hope this helps. Good luck!

• Photosmart 5520 now say 'printer offline' all the time and can not print

  I have a Photosmart 5520 which is brand new.  It was working fine and now when I try to print to it continues by saying "printer offline" and prints get stuck in QC the printer is NOT in offline mode and everything seems fine. Please HELP, I need to be able to PRINT to my printer... I use a MAC with OS 10.6.8

  I was printing to device... fine now for 3 days, going beyond the printer (as.)

  Hello djmastermurph,

  Welcome to the HP Forums! I understand your concerns with your Photosmart 5520. How is the printer connected? USB or wireless?

  Please follow this entire document of HP "Printer is off-line" Message appears on the computer and the printer will not print make sure you only choose your appropriate operating system.

  Let me know if this paper solves your problem or not.

  Impatience on your part.

• Photosmart 5520 print wireless

  I just bought a Photosmart 5520 and I can't print wireless. My Mac OSX 10.8 computer he straightens and the printer is recongising the IP address of my computer, but when I feel goes into the printer icon in my dock and just said "Ready to print" and nothing happens. I checked the IP address of the printer to my router and it's a number at the end... 9 instead of 8. What is the question? How can I fix it?

  Remove the printer in Control Panel > printers & devices.

  Now, add again in this way:

  1. make sure the printer is on and connected to your network. Verify that you can access the printer's internal web page by accessing its IP address before continuing. Get his IP address for a network Test printed on the front of the printer.
  2. click on > start > Control Panel > devices & Printers.
  3. click on add a printer
  4. Select local printer
  5. Select create a new port and select Standard TCP/IP Port, and click Next.
  6. under device type, select TCP/IP Device. Under the name of host or IP address, enter the IP address of the printer. Click Next.
  7. Select Hewlett-Packard in the list of manufacturers and select and select your printer model. Click Next.
  If your printer model is not in the list, then select disk provided, browse the CD that came with your HP printer and select the first file begins with hp and ending with INF. click Open, then OK. Select your printer model. Click Next.
  8. If prompted, use the driver that is currently installed.
  9. He will ask the name of the printer - enter a new name or use the one existing. This will be the name of the printer that you select from other applications.
  10. we may ask you to share the printer. Choose No.
  11. the printing area of Test Page is displayed. Go ahead and print it out.
  12. click on finish.

• Photosmart 5520: Scan to computer

  Hello.

  My printer is saying that there is no found computer and I should make sure that the software is downloaded and that "analysis of the computer" is enabled. I have the computer connected to the printer with a usb cable and the computer or the printer can 'find' between them. I can't find the place where to open the settings of this since I accidently deleted all the icons on my desktop. Whenever I go to the HP-> Hpphotosmart 5520-> Bin folder, I have no help whatsoever. I don't know how to solve this problem, even though my scanner works perfectly a week ago.  I think that my operating system is somewhere along the lines of Windows 8. Whenever I try to open the program, called HPScanDisco, it does not, even if I tried to run as an administrator as well as regularly.

  No idea how to help me?

  Hello @Penwyn,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see that you are unable to scan to PC using your HP Photosmart 5520 e-all-in-one printer due to some problems of software installation.  I want to help you with this.

  To start, I recommend that you run Microsoft Fix it (click here to install).  You can use this utility to remove the old software from your printer.  Note that this program says it is only good for Windows 7, but I tested it on a 8 machine and it worked fine.

  Once that is complete, click here to re - install your printer.  If you find that the computer not recognize your printer, try a different USB port.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Have a great day!

• HP photosmart 5520: how to change wireless network

  We change the network wireless to a new device

  How can I change the HP Photosmart 5520 for the new wireless device?

  How to configure laptop computers to print to the printer on the new wireless network?

  annax wrote:

  I looked through the user's guides, but could not find how to change printer to join another network wireless

  Can you please provide the steps

  I downloaded the manual and found your informtion on page 32 user's guide.

  http://support.HP.com/us-en/product/HP-Photosmart-5520-e-all-in-one-printer-series/5157533/model/5157535/manuals

  It's your support on the edit page and the connection of your printer.

• Printer HP Photosmart 5520: Unable to connect to the computer

  I recently set up my HP Photosmart 5520, including with web connected HP services. My laptop immediately after the passage of the printer, I am able to print correctly. However, after some time, the connection between the printer and the laptop is lost and when I try to print, I get an error message:

  However, if I send a mail with an attachment to the printer the printer still prints the document. This suggests that it is connected to the internet, but anyway not via WiFi for my laptop. Any suggestions would be welcome.

  Hey @mb218,

  Thanks for posting in the Forum from HP Support.

  I understand that you are experiencing connectivity problems when you use your HP Photosmart e-all-in-one 5520, printer in combination with your Windows laptop.  I want to help you with this.

  The first thing I recommend you try running HP and Scan Doctor for Windows printing.  Click here to install.  Ideally, this utility automatically detect and correct problems with the configuration of your software.

  If this basic approach is short, I recommend that you click here to access a HP article that provides more details and more intense network troubleshooting steps.  In particular, you may find that Solutions 2 and 3 are useful for strengthening your wireless connection.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks again for your post and have a great day!

• Unable to connect any wireless for printer HP Photosmart 5520 laptop

  I've been troubleshooting for hours, but I can't connect wirelessly to my computer to my new HP Photosmart 5520.

  All are connected with excellent resistance to the home network, but none of the laptops will complete the HP printer installation process.

  One is a Windows 7 Dell and the other is a Macbook Air with Mac OS10.  The Mac will recognize the printer when I go to add the printer in preferences, but it cannot print to the printer.  He repeats to me there are problems connecting with the printer.  No computer cannot find the printer using the HP device connection software.

  I was able to print using the email address of the printer from my iPhone with HP ePrint, but otherwise I can't.

  Help, please!

  Hi Spencer,

  Thanks for the advice, but it is not really relevant, there is no wifi comm errors.  My wireless access point is not part of the router and the network wifi, as well as my home ethernet network is inside the firewall.  The printer receives an IP address very well, I have a reserved for her on my dhcp server address (same as I do for my sky box, tv etc.). It works fine for everything except customers also wifi. So direct print jobs internet, wifi works from iDevices, printing from a working client wired network, but a client who, also on wifi, falls down. It is a single subnet lan with some addresses reserved and others from a pool.  I made a little chart - the DHCP server is actually in the firewall, which is a computer card. In this case, the laptop also has a reseved for lan and wifi addresses. I have disabled the firewall windows on the home network.

• Photosmart 5520: Cartridges missing or not detected printer

  When I turn on the printer, it always now display "printer cartridges missing or not detected. I tried to remove the cartridges and cleaned the contact. But it still shows unable to detect. I have powered off and on again but the problem persists. Help, please

  Hello and welcome to the community of HP @rhmmak,

  I understand that you get an error message "Printer cartridge" missing or undetected on your HP Photosmart 5520. I'll be happy to help you.

  Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.

  HP Photosmart printers - resolve the error 'ink cartridge problem '.

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.