HP Photosmart Premium C309n printing problem

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• HP PHOTOSMART PREMIUM C309ns does not print black misalignment & printing

  HP Photosmart Premium Web Printer Model # C309ns (Microsoft 64-bit)

  Suddenly I'm unable to print in black.  When you print documents, black is low or absent.

  I tried to solve the problem of:

  -Updated the drivers and software updates

  -Cleaning of the print head

  -Remove all the ink and their replacement cartridges

  -Turning printer off, wait, then turn on

  -Restart the computer

  -Tried to align the printer, but it "failed".

  Help, please!

  Remove the ink cartridges and using the grey lever on the side of the cart, remove the printhead.  Clean the electric contacts (bunches of points 1/16 "diameter gold) with a damp lint.  The fabric will be ruined.

  Clean the surface of contact inside the carriage.  Re-monte and retest.

• PhotoSmart Premium C309n-s stalls (' is blocked-Up ')

  I use my new Photosmart Premium C309n-s all-in-one printer with my new iMac i7.  The stalls of the printer, or 'hang up', sporatically when I go to print from Apple Mail or a Safari Web page.  I reinstalled the printer by using the update driver is indicated on the page of HP support for the printer, but the printer still stalls or hang up.  After a few minutes, sometimes in makes the large number of minutes, the printer ends the print job.

  I have the printer on my home network, using a new D-Link router, and the printer is connected wireless.  The other computer on the network (a computer Windows Vista) and another (HP C6180 all-in-one) printer work fine, so the problem is between my Apple iMac, the Photosmart Premium printer and perhaps the router.

  If I do a test print through the iMac Photosmart printer, it prints immediately without any problem.  I also noticed that if I need to print multiple jobs, after the 1st print job hangs up and finally print, the next print jobs print immediately without delay.

  Any ideas on how to solve this problem?

  Saul

  I think I solved the problem of "hang up."

  I deleted the printer in the printer settings file and reinstalled the printer a Bluetooth printer, rather than a network printer.  I printed several times from Apple Mail, Safari Web pages and from Microsoft Word for Mac.  Everything looks good... without complex.  I also checked to make sure that my other computers (PC) can still access the PhotoSmart Premium printer from the network, and they all work ok.

  This morning I received an e-mail from HP support, but support suggested that I have remove the printer software and reinstall the software.  I tried this before and it does not solve the problems of hang up... so I chose to ignore the advice of HP.

  It seems that there is some kind of conflict between my shared printer on the home network and my iMac... which was then solved using Bluetooth to access the printer from my iMac.

• HP Photosmart Premium C410b: printing using panoramic photo paper

  Hello

  Is anyone able to tell me how to print using A4 panoramic photo size.

  Thank you

  Hi @Silverback2,

  Welcome to the Forums of HP Support!

  I understand that you are curious how to print on A4 panoramic photo on your HP Photosmart Premium C410b printer paper. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem.

  Your printer is not designed to print on that size of paper. If you want to print on the paper, I think that a DesignJet is better suited for these types of photos.

  Specifications of printer for HP Photosmart Premium Fax all-in-One printers (C410a C410b, C410c, C410d, C410e)

  .

  Sizes and types of paper

  Paper

• Photosmart Premium C309a print only the first column of the Excel worksheet

  Photosmart Premium C309a print only the first column of the Excel worksheet

  Hello

  I see you are having a problem printing to an Excel document.

  I suggest you install a default substitution such as the jet pilot desktop 990 c driver.

  You can follow this thread of Shane, who will show you how.

  After that, you can try printing again from Excel.

• HP Photosmart Premium C410a: printer not printing black

  Printer prints is not black.  Cleaning print head.  New cartridges, printhead replaced, will be always not print black.

  Try these videos Youtube here.

  https://www.YouTube.com/results?search_query=Photosmart+premium+C410a+print+head

  Find out more if necessary.  If no joy, your printer is toast.

• Print via Wi - Fi on Photosmart Premium C309 connection problem on an iMac and MacBook Pro

  Hi all

  I just bought and installed a Photosmart Premium C309.

  I am running the latest Mac OS 10.6.5 on two computers: an IMac and a MacBook Pro.

  The printer software installation went well and I was able to print via USB cable.

  Then I connected the printer to my wireless network (Modem-Router: Fritz!) Box Fon WLAN), again without problems.

  I printed out a page of the control panel the printer network Test and got "no problems found. Congratulations on the successful your printer wireless installation.

  But when I tried to print via the wireless network, I continued to get "printer offline".

  I have disabled the firewall on the computer but no joy.

  Now, I'm unable to print via the USB port that the printer is "offline".

  Help!

  Thank you

  Problem solved! It has to do with Hello.

  When you set up the printer with the HP installation wizard must install the Hello printer drivers when you are prompted to choose the drivers. Simple.

  Thank you.

• HP C410a Photosmart Premium: bad printing quality on the picture

  Printer HP Photosmart Premium C410a, just replaced all THE cartridges (genuine HP) - he always tells me cyan and magenta are weak, but the test page printed fine and I cleaned the print heads. When I print a picture (of the program Apple Photos) the ink begins to blurr and run. It is a new problem, all worked well.

  Hello and welcome to the community of HP @BevA1,

  I understand that you encounter some problems print quality when you print pictures of your HP Photosmart Premium C410a. I will do my best to help.

  Below, I've posted a link to a document that offers solutions of troubleshooting on this issue. Please try all the steps in order and get back to me with the results.

  Problems with print quality setting for the HP Photosmart Premium Fax all-in-One Printer Series (C410a C410b, C410c, C410d, C410e)

  If this help will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• Photosmart Premium C309g - print in color, not black

  I have a Photosmart Premium C309g which, until a day or two before, worked very well. Black ink does not work.

  I tried already. .

  • Change both black cartridges (regular and photo)
  • Cleaning
  • Alignment (when I try to align printer says "Alignment failed."

  Print fine - but not black color.

  Problem happens both when printing from a computer, as well as select black copy then copy - gives only a blank page.

  Printer on a network and is used for both Mac and Windows 7.

  You can give me any help would be appreciated.

  Thank you.

  Try the suggestion in this thread to soak the printhead.

• HP Photosmart Premium: Wireless printing

  Photosmart Premium Wireless with Windows 8.1

  Recently, when you want to print from attachment of email for example, I have to save the document, and then go to the list of documents computor, choose the document and print it.

  Why is there no direct printing of the attachment?  He was originally.

  Hi Diane235,

  Thank you for answering my questions!

  The problem could certainly be with Google Chrome, I've seen that happen before.

  I would try to print from other programs to check. Again, please try to print something just to see if the printer prints Notepad or Internet Explorer. If so, then we will know with certainty whether or not the problem is with Google Chrome.

  I hope hear from you soon!

• HP Photosmart Premium C309: printer cannot print black ink (it's a new cartridge).

  Hi everyone, I hope someone can help me troubleshoot my printer.

  yesterday, I installed a brand new authentic ink cartridge of HP for printer HP C309 photosmart premium.

  The ink level for black on the printer is full, my other levels of color ink is low, but that should not affect something because I never print in black and white for the documents from the school.

  I tried to print black-and-white documents and the printer is fading the black in and out and sometimes not black at all, despite the fact that I have installed a new black ink cartridge.

  I tried:

  (1) align the printer cartridges through the tool on printer settings (this alignment failed 2 times, always without success)

  (2) cleaning of the print head through tool on printer settings (tried this 3 times and still no improvement)

  Any other suggestions?

  Hi @plutolover2011

  I want to help you to be able to print again. I understand your color cartridges work, but it's not black ink.  Please start with the procedure described in the following document; Printer prints a blank Page or does not print black or color ink for HP Photosmart Premium C309a the C309c all-in-One

  If you have performed all the steps in the document above and the problem persists, not one of HPs, my personal recommendation is to use the solution put forward in the next video.  I suggest that if the printhead and the printer he are out of warranty.  Hot water rinse printhead - HP ink printers of the series with removable head.

  I have recommended this solution to others and have been successful, but I can't guarantee that this will solve the problem, it is a term of type line of effort. I hope it helps.

  PaganC wrote:

• Photosmart Premium C310a printing blank Pages

  I have a printer Photosmart Premium C310a that I already returned a printer to the store for this same problem. After that initial set-up of the printer was working fine (not to mention that the white lines printed in the photos, but I could deal with it). As I said, I returned the first because I couldn't get the printer to print anything. Would make sounds as it was printing, but then spit on a blank page, no matter how, I have printed or copied. I changed the ink in new ink and still no luck. When I tried to align the cartridges he caught around for a while and then he said "alignment failed". So I took the product back and it replaced. Got a new and same exact situation happened. Installed and worked great... Using the same ink that wasn't on the previous printer... Now, two days later only puts on white paper... Help, please.

  Thank you

  Matt

  The firmware update can help some of these problems:

  Install a firmware update

  Looking for a firmware update that could help solve the problem:

  1. On the product control panel, tap the Setup icon ().
  2. Support on the Web .
  3. Tap the updates .
  4. Touch of the product updates .
  5. Tap Yes to update. The update can take 10 to 20 minutes. Do not turn off the printer until the update is completed. The printer will stop and automatically start up.

  These measures come from this document:

  Print quality troubleshooting

• Photosmart Premium C310 printer scanner

  I use the Photosmart Premium C310 on a Windows laptop 8.0 with a shortcut on my desktop to the HP Solution Center software. I'll have no problem with that.

  I'm looking in the upgrade the operating system to Windows 8.1 and I ran a software provided by microsoft who checked for compatibility with my system on the laptop.  He said that HP Solution Center was incompatible with Windows 8.1. Is it possible use a shortcut on my desktop for the executable file as I do now?

  Hello martil1,

  Welcome to the HP Forums!

  I understand you want to upgrade to 8.1 Windows, but this Microsoft application said the "Solution Center was incompatible with Windows 8.1. I will do my best to help you!

  Now, if you're going to upgrade this computer, you must uninstall the software Photosmart Premium C310. The reason why because this printer has drivers compatible full features for Windows 8.1. Please follow these steps in order:

  First of all, you want to remove all the HP Photosmart software in the programs and features on your computer. Please follow this HP document uninstalling the software of the printer. If this printer is connected by a USB cable, remove this computer.

  Then, I recommend you clean your Temp folder. Follow this YouTube video to help you to here. Now you can upgrade the Windows 8.1. Once this is done, please install the full features on the site of HP software here.

  Please post your results, I will be looking forward to hear from your part have a good night!

• HP Photosmart B109n-z (printing problem) Please help

  Hi all

  I have the HP Photosmart B109n-z printer and put up wireless and it works fine I had no problem with him.

  The other day the black ink stopped working - the cartridge is not empty but it's is no longer black prinking on all documents.  Since I put all new cartridges in, he acknowledges them all, including black, and if I print something like a word document, and then it moves as if printing but the page comes out blank - no black ink is used.

  I work for myself, and work at home, it will get this resolved as soon as possible.

  I checked the cartidge - it's good.

  I checked the connection and the Bay print cartridge - they are clean.

  Help, please.

  The color works fine.

  The issue of black ink is the same print, scan or copy.

  And I have tried turning everything off and on again!

  Hello

  You could try the Solution 5 in the document troubleshooting that I am a link here:

  Quality of ink troubleshooting

  This will show the colors that are printing.  There are also additional troubleshooting steps to follow

• No black on Photosmart Premium C309g print

  Is my regular black ink stopped printing completely.

  I changed the cartridge and it will not print or copy of black.

  The printer also gives an error message when trying to align the cartridges.

  Thought that the cartridge may be faulty but tried a second without change.

  Otherwise, the printer responds to commands and prints with color inks but no black (no picture).

  Help, please!

  If the printer is on a guaranteed thing might be worth the time soak the print head, as described below...

  (1) get a pan and put 1/2 "of very hot (not boiling) water in the bottom.
  (2) remove all ink cartridges, then remove the print head Assembly.
  (3) gently put the printhead nozzles down in water and soak for 5 minutes.
  (4) remove the print head and gently dry the electrical contacts.
  (5) replace the print head in the printer and then reinstall the ink cartridges.

  http://h30434.www3.HP.com/T5/other-printing-questions/Photosmart-premium-C309a-black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Can you let me know if it works?

  Thanks, Ciara