HP protect tools on HP Pro 3130 MT desktop somehow active.

Desktop computer HP Pro 3130 MT running Windows 7 Professional.  It's my friends computer and is not able to open a session.  She doesn't have a fingerprint logon option.  It's a personal computer at home and not used for work or accessible from another location.   There is no display at first, so I figured the monitor.  After looking at the turn of the computer, all the vents were clogged with dust.  So I used air to clean the dust.  Disconnected everything, from the power on the screen and after cleaning replace connections.  The computer was delivered without any problems in the log on-screen.

Once she tried to open a session in the HP Protecttools ends up and after the password, an error message indicating a choice of logon without biometric features , after choosing this option comes the error the RPC server is unavailable.

It has never been active before, it just started all of a sudden.

I tried to login in safe mode and get the same sequence.  There is only one profile on the computer.  I have Windows 7 Pro software. All possible corrections, I've found require connecting safe mode and this is not possible.

Any help will be greatly appreciated.

Thank you all for your time in reviewing my problem.  I have fixed the problem.

Tags: HP Desktops

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