HP Support Assistant freezes (version 7.039.15)

Similar Questions

• HP Support Assistant: older version give problems, how to upgrade to the latest version?

  Hello world

  My computer is a HP Pavilion laptop running Windows 7 Home Premium 64-bit. I have problems with one of the HP software programs pre-installed - HP Support Assistant. It appears once a week (it works for a while after Windows has loaded and then appears a screen) and I opened Assistant support and attempted to change his schedule, but he simply refuses to save the changes I have made to its settings. I noticed that the version number is 4.2.5.3. The program when searching for updates (manually triggered), cannot access HP servers, but fails to download updates, cannot gather information can not analyze the system and tells me that my computer has all the updates (which, given the number of HP Support Assistant version) ", is obviously not correct). So I ran HP Update (version is 5.001.000.014), but it says that I have the updates.

  Finally, via msconfig, I searched for HP Support Assistant, but he wasn't anywhere. However, while it was in operation (which slowed down the computer), I saw it listed in the Task Scheduler (under applications, I think).

  I did some reading, and it seems that the latest version of HP Support Assistant is version 5. How can I upgrade to the latest version? Other preinstalled software of HP update and HP Support Assistant that came with the laptop includes:

  Center of HP solutions-

  -HP Advisor

  -HP MediaSmart

  -HP Photosmart Essential 3.5

  -HP Smart Web Printing

  -the printer drivers and software for my HP all-in-one printer

  I disabled the following HP services as they could slow down the process of starting Windows:

  -HP Health Check (disabled via services.msc)

  -HP Digital Monitor (I think that it has been installed with the printer software. Disabled via msconfig)

  Can someone help me please? Thanks in advance for your time.-)

  Hello

  Most HP installers contain several languages and you should be able to choose German during the first part of the installation.

  I recommend you to uninstall your current version first by using programs and features.  When it is uninstalled, it is often a good idea to restart the laptop before proceeding with the installation of the latest version.

  All the best,

  DP - K

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• HP Pavilion Notebook N9R33EA # a: problems with the BIOS update (HP Support Assistant)

  I was offered an update of software SP77359, which seems to me to be an update of the BIOS provided by HP Support Assistant. Version F.82Ap1. Two days ago, I updated the BIOS via the support and, on the report wizard got an other update via the support Wizard. I applied this patch to find that it was still an other BIOS update and now, which has been applied this third update has appeared. Please let know us how I do.
  
  The model number of my machine is actually N9R33EA #ABU (as reported by the Assistant to support) but ths was too long to type in the name of the product.

  Your laptop is a HP Pavilion Notebook - 15-ab208na (ENERGY STAR) for later use.

  I wouldn't update. Simply click the X to remove the download and install the list in the help Wizard.

  The current version on your laptop support portal is F.8.1

  http://support.HP.com/us-en/drivers/selfservice/HP-Pavilion-15-notebook-PC-series/8499306/model/8942501

• Want H8 PC: last version of hp support assistant will not work

  I used HP support assistant, version 7.7.34.34. I checked to see if there was a newer version and there was. I downloaded it. Everything seemed to go well in the installation, even if slowly. When everything was done, I clicked on the new icon and nothing happened. I restarted the computer and still once clicked on the icon for HP support and once again the program does not start. I went to the file in program files and clicked on the .exe file... same result. Then I uninstalled the new version and recharged the old version and it works perfectly.

  I am running windows 8.1 64 bit, HP Envy H8 PC.  I have another computer HP Envy in my office space, and it updated perfectly.

  Any ideas?

  uninstalled old version, systemroot, downloaded the new version...

  and it worked this time!

  not sure what was different, but thank you and it's good to have an updated version.

• hp support assistant for the new version update is not installed

  HP Pavilion Slimline s5306ukP; Monitor LCD 20-inch HP 2010

  My problem is that I recently had a HP Support Assistant alert to download the new HP Support Assistant for the latest features.

  Well I tried to download the update, but it would not install? I'll go through the events on the screen and maybe you can inform me as to why this update for the new Assistant support will not correctly installed, thank you.  Everything goes up to 4. Then it will skip "Download updates" and go on 5 /, but nothing happens?

  Point adjustment 1/restore... pass; 2 disk space / audit... pass. 3 / connecting to HP services for new updates and alerts... pass. 4 / download updates... N/a; 5 / install/apply the selected items... no?

  Should I have to uninstall the version that I already have the update through and re - install a new Version, or you have any patch that can be applied to make this update installs successfully?

  I have Windows 7 Home premium 64-bit.

  Hi DP - K,.

  I tried again since my last email with the problem where I couldn't find the program once it is downloaded, and alongside the race/Save little was downloaded files. I clicked on it and watched the sp54931.ex download in a folder "view and track downloads. I then told run this and asked that my administrative password. I thought here goes while I'm waiting for a response from you, nothing to lose to new and low and here is the update for the new Version HP Support Assistant downloaded correctly. Since then, I had a glance in the desktop program and there is no warning, everything is up-to-date.

  If all is well now and I can't thank you enough for all your help to try to solve this problem for me. You are the experts, and I was just lucky. I sincerely thank you.

  Best regards

  Gerry

  PS I will now know where to go if I have more problems... experts.

• 500 - 242ea: unable to see the latest version of HP Support Assistant shortcut on my desktop

  I downloaded the latest version of HP Support Assistant 7.7.34.34 - the download file is sp68201. The current when configuration ok without error messages, but I do not understand a HP Support Assistant shortcut on my desktop. I navigated to the HP folder on pc and found the app, but the Support loaded up, but a message pops up saying "Support Assistant has detected the error and closes.

  I uninstalled and reinstalled but still get nowhere.

  How can I make it work?

  Problem solved. Had to re - install Windows 8.1 Refresh Pc did not resolve the issue

• HP Support Assistant, Version 7.7.34.34 for Windows 10

  HP Support Assistant on Windows 10 build 7.7.34.34.  I can't adjust the height of the tasks at all so I can't use it.  Is there a design flaw here with the version and the version of the OS.  I updated after I installed Win 10.  Here is the screenshot - noted grey areas

  

  Hello

  You have to put in day HP Support Assistant.  I am running version 8.0.29.6.  You should not have to uninstall the current version, but if you have any questions, then uninstall it and then update.

  This article is informative.

• latest version of hp support assistant hangs

  Is anyone else having problems with the latest version of the HP SUpport Assistant.  I'm on Win7 - 64 bit.  He moved very well and starts, but when I check for software updates crashses.  It will always fail at the beginning (crashes at startup) after this until I re - install.

  Thank you

  Joe

  Hey Joe,

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Pavilion p6 2326 s: have updated to 8.1 and am looking for the latest version of the hp support assistant

  forced 8.1 to date at the moment 10 now .i'm trying to find the latest version of the hp support assistant to go with it .it seems to apply more to windows 8 he made to 8.1 and I extended my warrenty my computer is barely a month more than 2 years old there is no virus , worms, Trojans .no pirate .all seems ok it is a bit slow, but I have hughes net... for a satellite provider.

  DHutch1, welcome to the forum.

  Here is the official site of HP Support Assistant.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• HP Support Assistant on the restoration of these freezing points

  Model No.: p6-2133w

  NEW HP Windows 7 64 bit SP1, Microsoft Security Essentials Antivirus, already contacted HP support once on this issue, they had me re-download HP support assistant, restart, the program of restoration of the recovery area, but yet will accomplish a focus at all.   I'm an advanced user, but I like the ability to automatically update the drivers - since the new PC, and then I'm sure it's the right driver

  Tune-up just doesn't work at all, but I guess I can always do manual tunes ups and you worry, which I suppose

  Hello

  There are a few possible causes to do this, but first try the following and let me know if that helps at all.

  Unless you still have the latest installer for HPSA, download again from the link below and save it in your downloads folder.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  Then, download the Microsoft 'Fixit' on the link below and use it to uninstall the current version of HPSA on your PC.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Once done, restart the PC.

  Install the installer HPSA recorded do a right-click and selecting "run as Administrator".

  This makes all the difference?

  Kind regards

  DP - K

• HP G62 freezes: G62 from HP support assistant everything freezes

  I just reformated to factory specifications, I have problems with a program called Maximizer I deleted due to problems with outlook. Anyway, the HP support assistant came and I let it is updated, after delivery to zero all seemed well. The support assistant came once again, and then I moved my mouse to check if she had more updates. All of a sudden it just froze, I had to make a hard stop. It restarted and I thought I should update the microsoft updates in the center of the action. Well, I got 172 among young people, so I let it go and when it's over, he said there is an error in update, so he does a back, taking things just to install the update. After the roboot the assistand of hp support came again and froze on the screen.

  I held the button to turn off the system and restart.  I went to the hp support assistant to stop the automatic update service, it took three times to make that happen because of the freeze ups. So that does more. and I also left with ms 177 updates I disabled the Auto for this also due to the inability to install those...

  So what now?

  Am working on it now to make this forum. but I do need to update the netframework updates and think.

  but I don't want to take the risk of an another freeze. are there tools that I can use to repair or check what's wrong?

  Thank you in advance.

  If you need more information please let me know...

  Thnx Sparkles,

  I'll give that a try again... It works well now, cut off all updates. But I will try what you suggest, I hope nsa is not putting spycrap in updates from Ms...

• HP Support Assistant is not upgraded to a newer version. It-error

  HP Pavilion dv7-4295US, Windows 7 64-bit, error says: error when you try to install an update for HP Support Assistant version.

  I downloaded PC Speed Pro and ran it on my laptop. It came with several registry/disk errors that I then fixed.  I went back and downloaded the new version of HP Support Assistant and it downloaded and installed without error. The problem seems to be fixed.

• Problems with installing the new version of hp support assistant-sp54373

  I have a Compaq Presario CQ60-202US running Windows 7 Home Premium 32 bit.  A regular HP support assistant began

  and have downloaded the new version of HP support assistant (sp54373) and after installing the new version and rebooted the software he gave me a ' year error occurred "and the HP support assistant stopped working!

  I then tried to uninstalled HP adj. and got an error during the deletion process, so I couldn't finish the deletion process, so I did a system restore to a good configuration, so the older version of HP Asst. (ver. 6.0.5.4) can be used until I can get this fixed a problem.

  If someone had the same problem and someone has suggestions on how to solve this problem; any help would be appreciated.

  Thank you!

  Hello

  Try Microsoft 'Fixit' on the link below.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Kind regards

  DP - K

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!