Key product and MS Customer service

I have pretty well with MS. I contacted CS online yesterday and they tell me to download and install the Windows 7 Home Premium Edition online and use the product key on the bottom of my computer to activate it. (I lost my backup disk "Pre-installed" due to a stupid error).

Tried to activate the product key and it was coming by saying it was not valid. Client called service to activate by phone and got a rep "outsourced" on the line. Basically, I was told it was preinstalled, I had to use the PC manufacturer program and could not use the online version, because he was considered a "retail" version I'm a GROUND, or I have to pay Microsoft or HP for another copy of the same program I already paid for when I bought the laptop.

I've been with microsoft since it was Windows 3.1. We usually have two or three computers at a time in our House, most smart phones and tablets. I wouldn't have to buy another operating system of MS. Oui, I know it came preloaded on the phone, but hard crash and burn all the time, and most of the people I know don't actually save the program on a cd player, which I am part. It's a pet peeve of mine in any case, a disc of the operating system should come with all new computer I buy. This isn't like the manufacturer of pc and MS cannot afford to include it.

What is the point of having a key valid if microsoft will not recognize it? I'm pretty ticked about all this. Not to mention the time it took actually to download the stupid on a 3g network program.

When it's time to update those computers, won't us go with another product Microsoft again if I can't be satisfied with the level of service I receive. Linux Mint is starting to look pretty good right about now. And I've always wanted to try out a mac.

The installed key is the default key for the Home Premium edition.

You must change the key for that on your COA sticker, using the link change the product key on the system properties page and which activate.

Tags: Windows

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