OfficeJet Pro 6830 open Message Board

Similar Questions

• OfficeJet Pro 6830 e: Message 'there is a problem with the printhead"

  How can I fix there is a problem with the print head.

  Hello

  If I could get help on the questions of my print head on my e-ALL-in-one-HP OfficeJet Pro 6830 series. I found information on the HP site that there are problems with this series and there may be given replacement printers. idk

• HP Officejet Pro 6830: Get the "" run DLL"message after uninstalling printer HP 6830

  I uninstalled all the software for HP 6830 after the withdrawal of this printer.  When I connect my computer, I get a message titled "" run DLL' 'There was a problem starting C:\Program HP HP Officejet Pro 6830\bin\HP status BL.dll'.  How can I stop this message to come whenever I start my computer?

  Hello

  Browse files for %appdata%\Microsoft\Windows\Start Menu\Programs\Startup Explorer

  Delete the HP Monitor alert ink shortcut.

  Now restart your PC and make sure that the error no longer appears.

  Shlomi

• HP officejet pro 6830e: error message when I turn on the printer

  I just installed my new e 6830 and for some reason when I turn printer on site comes this error message on the display.

  There is a yellow triangle with the message "a paper tray is open close the drawer to continue" and told me to see loading paper instucions.

  Well although I closed syndicated paper closed back paper and closed, but this stupid message keeps coming up when I turn on printer any help until I take it to the store and a reinstall of my old printer.

  Paul.

  Hi @parkwood,

  Thank you for visiting the Forums from the HP Support! I see when you turn on your new HP Officejet Pro 6830 you get an error message "paper tray is open close the drawer to continue." I would like that perform you a Hard Reset:

  I recommend to remove the ink cartridges and perform a power reset:

  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  Now you can go ahead and start printing HP and doctor Scan > www.hp.com/go/tools

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  If please answer and let me know the result, because your printer is new, I suggest you contact our technical support at the 800-474-6836 that you would still be in warranty. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps.

• HP Officejet Pro 6830: Receive faxes with a HP officejet pro 6830 w / answering machine

  I had an OLD officejet model that could receive faxes even if the answering machine was not connected directly to the fax machine the 6830 manual says that it must be directly connected.  My current Brother printer does NOT receive faxes because of this problem.  Anyone know if I directly connect my machine to this model (Officejet 6830) to make it work?  I won't buy it if it will not work.

  Hello @JPJ408,

  Welcome to the Forums of HP Support!

  I understand that you are looking to buy a printer all-in-one HP Officejet Pro 6830 for fax purposes. While the User Guide advise you to plug the answering machine directly on the back of the Officejet unit, it is not necessary.

  If you have a fax with an answering machine on her line, the only requirement is that the fax is set to two rings higher than the answering machine. Most of the responders are put back on 4 rings. As a result, you would set your Officejet to automatically pick up on 6 rings. In this way, when a voice is heard, you can manually respond to the call before the answering machine to pick up. If you are not home and then people can still leave messages on your answering machine. If you have a fax to come through, do not respond. The answering machine will pick up after 4 rings. At this point the fax machine "listen" on answering machine message and if fax tones are detected, the fax will take over and receive the fax.

  I hope this helps clear up any confusion.

• HP Officejet Pro 6830, model 6: print head problems

  Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

  Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

  Can you please let me know how you go?

  Thank you

  Ciara

  

• HP Officejet Pro 6830 does not connect to WiFi

  I got the HP Officejet Pro 6830 for 6 to 9 months, it has been great to work wireless any time.  Three nights ago, we had a power outage, now the printer will not connect to the wireless router.  He sees the SSID, but when I enter the password, it says that the password is incorrect.  I use an ARRIS Cable Modem.  Any suggestions?

  Hi @CWoodland ,

  I see that you are having problems with the implementation of the network again for the printer, you receive a message that the password is incorrect. I would really like to be able to help solve this problem.
  
  I would check the network on the Mac password, to verify that the password is entered.
  How to find the password WEP or WPA key for your wireless network.

  You may need to restore the default settings of the printer, and then try again.

  Go to configuration, network configuration, restore the network settings.

  Then run Wireless screen of the printer configuration wizard again.

  Go to installation, configuration, wireless settings, the Wireless Setup Wizard.

  If you need help, let me know.

  Have a great day!
  Thank you.

• HP Officejet Pro 6830: Unable to communicate with the Scanner

  Printing is fine and just impossible to scan.

  I tried to solve the problem of scanner/copy of the measures:

  1. run a 'HP Print and Scan Doctor' to check

  2. click on 'Scan of difficulty' to identify the error

  3A through the steps with all green ticks, with the exception of the driver with a «!»

  4. with the result, I went and download the latest driver to update the scanner and also did a update system for you ensure that the printer is so far

  5. after the update I still get this message from the scanner "Unable to communicate with the Scanner" and when I press the button of scan/copy the printer only a "ding" sound occurs but nothing is scanning / copy

  Note: I brought the printer 2 months ago and this is the first time that's happened

  Hi @Flash1688,

  Welcome to the HP Forums!

  I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

  If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

  In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 6830: Alignment of printhead error.

  Hello. I have the above printer. I get the message print head alignment error. I have unplugged and restarted, he could usually get another page or two either printed or copied, and now I can't get anything to print. It gives me just the error message from the print head alignment. I've been very busy and it worked when I did this as mentioned above. Since it stop working completely, I checked in to see that the warranty has expired on 01/06/16. It must be a problem on this particular printer, as evidenced by what I read online. I wonder what I can do? HP Will stand behind this printer, since it has this problem, even if it's beyond the warranty period of 23 days?  

  Model #: E3E02A
  Serial No.: [personal information]

  Hello and welcome to the community of HP @WapitiRoyal,

  I understand that you have a problem with the printhead on your HP Officejet Pro 6830. I'll be happy to help you.

  Here is a link to a document that provides instructions on how to fix your printer. Please follow the steps and let me know the results.

  68xx - error 'Problem with printhead' HP printers (Americas and Asia)

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• OfficeJet pro 6830: hp accidentally utility 'off all '.

  I clicked on utilities (from my Macbook) HP 'Disable all' botton for HP printer & scanner. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.

  The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.

  Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the OfficeJet Pro 6830 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.

  Without a solution, I've looked everywhere in the HP online support, read JO 6830 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.

  Hey @Ruben10,

  Welcome to the Forums of HP Support!

  I see you have some problems with the administrator settings on your 6830 e-all-in-one printer Officejet. I can help you with that.

  I'll send you some instructions describing how to do a factory reset on your printer. You should see a private message to your forum Inbox shortly.

  Please let me know if you are able to delete messages from the administrator after you follow the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 6830: do not scan from the adf

  Hello

  I'm trying to scan on my all-in-one printer, but it won't pull the paper down in the adf.

  I know that the adf works because it will copy from there, and I try and managed to scan until the thing "original charge" appears on the printer screen.  It is scanning, but the page is not mobile.

  Any ideas?

  HI @bekf

  Open the HP Officejet Pro 6830 software (it is wither appears on your dektopm or under all programs > HP > printer folder).

  Click on scan a Document or Photo and check the scan source is defined as "Use (if installed) document feeder", and then click the scan button and check for the difference.

  Please let me know of who can help,

  Shlomi

• HP Officejet Pro 6830: Integrated network capabilities have been disabled.

  Trying to connect to my HP Officejet Pro 6830 printer wireless network, but it says 'integrated network capacities have been disabled. Contact your administrator or the person who set up the printer.

  I put the printer myself, and there is no administrator. It didn't work because I had to change the router.

  I understand that I must just reset the printer to the factory settings.  I also have to reconfigure the wireless to my router again.

  Can you help me, please?

  Hello, @Ash2 - greetings!

  Thank you for joining the HP Forums! I'm happy to be of your assistance.

  I understand that you need to reset your printer. I send you a private message with the steps to reset the printer. Please check the icon of the mailbox at the top right of this screen.

  Let me know how it goes. Good luck!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

  My Officejet Pro 6830 AiO printer doesn't have 3 months after purchase (power supply is ok, but it no longer lights). I contacted HP support and a replacement printer is on the way.
  Unfortunately I replaced all ink cartridges 'setup' 4 with brand new just a few days before the failure of the printer, so I asked the Lady to support (good person) if and how I can recover the defective device.
  She told me to take off the cartridges of the faulty unit and retain them for the replacement printer, but was to serve once the "setup" cartridges sent with the unit will be out of ink.

  Now, I have some doubts:

  (1) when I take my full semi the defective printer cartridges, I fear that the ink will start to dry... should I cover the opening at the bottom of the cartridges with tape? Will it be enough?

  (2) the ink in the printhead of the defective unit will start to get dry as well. The defect of the device is clearly in electronics, while the print head has worked perfectly. Isn't bad to leave the print head is clogged by dry ink? I still have empty cartridges "setup" out (differentiation 'stock' of waste...) should I put them on the print head?

  (3) the defective printer does not turn so to loosen its cartridges, I need to manually pull the cart of the printhead to the center position. Is it Ok?

  Thanks to all those who will clear this point to me.

  Hi @RickyGold,

  Welcome to the HP Forums!

  I see that you have questions about your printer HP Officejet Pro 6830. I am happy to answer these questions for you!

  To answer your questions:

  1. To properly store the cartridges, I suggest you put them in an airtight container, such as a ziplock bag or Tupperware. Make sure that the contacts on the cartridges are not touch anything.
  2. I wouldn't worry about the obstruction with the defective printer printhead.
  3. I suggest to try to move the cartridge door manually, but don't force it, if it will not move freely. If you are unable to get the cartridges, please contact HPtelephone support for further assistance. As they would be able to replace the cartridges for you. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope that answers your questions and have a nice day!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP officejet pro 6830: locking of the administrator

  Computer a major accident.  Now can not set or access all the settings through the printer wireless or the

  ALL in one software.  Need factory reset procedures, any help would be appreciated.

  Thank you

  Hi @drmjr,

  Welcome to the Forums of HP Support! I see that you are currently locked out of your HP Officejet Pro 6830. This occurred when the computer that is running the Windows 7 operating system has crashed.

  You should be able to do this by restoring the default network settings in the front panel:

  Menu Configuration > Wireless > restore default network settings > Yes

  This aid? If this is not the case, continue below:

  The lockout is really designed for printers to prevent others to make changes to printer that could affect the behavior of the printer.  For example, to keep the date and time the Fax value see him exactly receive time.

  Get the IP address of the printer by pressing the network icon at the top of the screen.

  Enter this IP address into the address bar of a web browser on a computer.  Printer status page should load.  If you receive warnings of certificate, choose the option that allows you to continue anyway.

  Click settings and then go into settings of the administrator on the left.  Many of the features of the façade are ordered here. Make sure everything is checked except control lock. Once it is defined, click on apply.

  Power off the printer for at least 1 minute and power then turn it on again to force the new setting to take effect.

  Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  To simply say thank you, click the "Thumbs up" below!   If you need more assistance let me know and I will gladly do everything I can to help.

• OfficeJet Pro 6830: Printer several times in the process of disappearance

  I keep having trouble with my printer. It worked fine for a few weeks, when I first bought, and then it suddenly stopped to record with my mac, despite being connected via USB.

  The first two times, as it happened, I spent a LOT of time searching through your forums, find an answer later. I'm clearly not only the person with similar problems - don't know why you guys can just put up a page on this topic and facilitate the difficulty.

  However, today I find no solutions. I don't have the technical knowledge to make things complicated and I am appauled that HP does not have a call center or lives the Charter for me - I saw the mention of these things, but I can't find where on your website that offers them. Maybe because I'm in Australia. HP has proved to be an extremely bad for making choices.

  Why my printer don't suddenly ceases to be detected? I had an old printer old until I upgraded that NEVER had this problem. Please tell me how to solve this problem. (and band not only help, but stop to happen). I rely on this printer, every day and every time it disappears, I lose a lot of time trying to get connected again.

  Hi @NaomiC,

  Welcome to the HP Forums!

  I noticed that your printer HP Officejet Pro 6830 maintains endangered, on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue for you!

  A few questions for you:

  • When the printer breaks off communication with the Mac, you are still able to make copies, using the glass of the scanner of the printer? Copy of Documents.
  • Have you tried to connect the printer USB cable other ports on the Mac?
  • Have you tried another USB printer cable?

  In the meantime, please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

  Hope this guide helps and hope to hear from you soon!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!