OfficeJet Pro K 550 dtn: HP OfficeJet Pro 550

I'm unable to access the built-in Web server for the printer. It is connected by Ethernet. The IP address is: 192.168.10.100. I typed in Firefox, Chrome, and IE. The page times out. I tried USB, tried through the router and tried directly via a crossover ethernet cable. I tried from a Windows 7 machine and Windows 10 machines. It started when I upgraded to a router Netgear R7500 Nighthawk. It uses an IP address of 192.168.1.1 I think I need to enter the printer to assign it a static IP address in the range of the router. Any suggestion would be appreciated. The manual of the printer indicates that it can be done from the installation disc. Unfortunately, the drive doesn't support any OS after XP. Disk empty out as soon as she sees a newer OS.

If you can print through the old router, you should be able to access the built-in Web printer. Once there, set the printer to get an automatic IP address. If there is an option to restore the default settings of the network, do the same.

Once this is done, you should be able to connect the printer to the new router. If the printer will still not connect correctly, and then on the network, open all ports, enable multicast and disable filtering MAC/cloning. In addition, if the router is broadcasting a network invited, disable it. The guest network will not affect the printer as it is wired, but if your computers are on a network of comments so they will not be able to communicate with the printer.

Please let me know if this allows you to print.

Tags: HP Printers

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