OnPlus constantly reports disconnects

We have an onplus at a client device.  Constantly, the OnPlus device reports that it is in offline mode.  However, the Internet is alive and well.  What are the causes the OnPlus report that it is in offline mode?  Is it an external address ping?  If so, what address?

It is almost always a type of occurring between the ON100 packet loss and OnPlus portal that is causing this symptom - but this loss could be caused by something local on the network of the Subscriber (bad ethernet cable, high CPU, switch/port, WAN connection overloaded, flakey router same QoS parameters), ISP customer or somewhere on the internet between their ISP and portal OnPlus.

The key is to determine whence the packet loss. Knowing this ON100 sees packet loss on the portal on a regular basis you gives an indicator that something is wrong with this particular Subscriber network and could give you the opportunity to identify a connection problem, before it becomes noticeable to the customer. It is much more difficult to identify this type of problem when it does not occur often. Maybe it's not a problem for the usual daily traffic of the customer, if the problem exists in apart from their ISP - end-users do not tend to be very regular reports (or sometimes even noticing) brief periods of packet loss that affect only certain parts of the internet because of problems in BGP or a supplier of special transit along the way.

If you have a unix machine at your disposal on the network of the Subscriber, you can run something like the below script on it to connect some pings on the portal OnPlus, the customer's ISP (side maybe the ISP to the WAN, or a network server of the ISP such as a DNS server), until you get the next event of disconnection from OnPlus. Then, you can view the log of the host for the period of time when OnPlus saw a failure and see if there's an abandonment in pings on the portal OnPlus of this unix machine. If this is not the case, the problem is probably related to the ON100 or, possibly, the switch/port/cable to which it is connected. If so, you can review files newspapers ISP and gateway and see if the unix machine has seen a similar to worms leaving the same time to the ISP or local gateway router. If you use this script below, please be sure to change the 3 values at the top.

#! / bin/bash

WATCHED_HOST=1234.cisco-onplus.com

MY_ISP=10.89.254.197

MY_GATEWAY=192.168.0.1

LOGH=/var/log/watch_wan-host.log

LOGI=/var/log/watch_wan-isp.log

LOGG=/var/log/watch_wan-gateway.log

while(true)

do

echo "[ `date` ]" >> $LOGH

ping -c 60 ${WATCHED_HOST} >> ${LOGH} &

echo "[ `date` ]" >> $LOGI

ping -c 60 ${MY_ISP} >> ${LOGI} &

echo "[ `date` ]" >> $LOGG

ping -c 60 ${MY_GATEWAY} >> ${LOGG} &

sleep 62

done

-mike

Tags: Cisco Support

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