Photosmart C4780 wireless Mac connection failure

I, like some others I've seen messages on, will have exactly the same problem with my HP Photosmart C4780 of wireless connection to my MacBook.  I just bought this printer a couple of days with a new iMac (which I have not yet unpacked, yet).  I decided to see if I could go ahead and get the printer works with my Macbook.  Here is a breakdown of the specs, measures and tests.

1 MacBook OS X 10.5.8 (Leopard) running.

2. software is installed.

3. to set up a wireless connection, the "Device unavailable" error appears in a dialog box.  This is the same error that others have had.  He continues with... "The network configuration has been correctly transferred to the device.  However, to continue the configuration of the device in the network, your Mac must have access to the device... ».

4. I can load the page HTTP for my router (a Qwest Actiontec M1000) and see the IP address of the printer.

5. I can successfully ping the the IP address Mac printers.

6. I cannot correctly load the HTTP page to the printer via the IP address and the view that it is different pages.  I can even change some of the settings, however, apparently never really complete updates.

7. After talking with HP support for more than 90 minutes (after waiting on hold for nearly 45 minutes, not a joke), we arrived at the conclusion that the modem/router must be the cause of the problem.  So, I was told to contact Qwest to get help.  Furthermore, technical support had me through many of the same steps I've seen on other items (for example, reset the printing system, uninstalling and reinstalling the software, reset my router, etc.).

8 next, before calling Qwest, I decided to see if I could get the printer runs on Windows.  Under WinXP SP2 on a platform completely separate (but), I was able to install the software correctly and successfully a wireless connection to the printer.  I rebooted the machine Windows several times and disconnected the power to the printer just to make the connection is when it was re-powered and rebooted.  And Yes, everything works perfectly on the Windows machine.  It tells me there is nothing wrong with the router (with a possible exception, which I will speak in a moment).

9. given that the installation worked in the windows box, I decided to call HP.  This time I isn't that hold it for about 20 min.  I told them what the results were in the Windows world, and we proceeded to work on this issue with the Mac for about an hour.  We have made some of the same things, as for the first phone call, in addition to a few other checks.  It simply seems that software on Mac just cannot see the printer, which means that the HP software will be unable to see it as well.  It's very weird because I can still ping and also set up its Web page (on the Mac and Windows machines).  Now technology seems to think that this is a problem with Mac OS because it certainly works with a different OS with the same router.  I'm leaning toward the same conclusion as well.

10. now for the question of the possible router I mentioned earlier.  I saw in another post where someone says hello.  Something the Actiontec only modems no routing of packets used by Hello.  I have absolutely no idea what the Hello devil is.  I tried to do a little research on this and am still confused as to what it is and what it does.  However, if Hello is something specific to the Mac and has nothing to do with the router itself, then it seems to me that the router had no knowledge of Hello (and certainly would not care).  Therefore, the ability of routers delivers packages for different platforms should not be affected by this Hello thing.  However, this does not mean the packets are not getting lost once they arrive at the Mac because of Hello (again, not knowing what it is).  Now if that's the case, then it seems to me that the problem would be with the Mac (in conjunction with this thing Hello), not the router.

11. other positions reported this same problem wireless with this same printer using OS X 10.6 (Snow Leopard).  If this is true, then when I finally unpack my new iMac, I expect to have the same problem... we'll see when I am near to it.  If he did not have this same problem, so maybe there is hope if I upgrade my MacBook to Snow Leopard.

If anyone has any other light to this problem, please let me know what might be the underlying issue, and how can I fix this (if someone already has).  Thank you.

Finally, problem solved!  Here is the solution, if someone else is facing a similar problem.

Since I found the IP address of the printer on the Web page of my router, I went in "Print and Fax" system preferences.  From there, I clicked on the sign "+" to add a printer.  Nothing appears in the default tab.  So, I went to the IP tab.  From there, I selected the Protocol for the "HP Jetdirect - Socket".  In the address field, I entered the IP address of the printer.  After a few moments, the printer was found and the field "Print using" is automatically filled with the print driver.  I clicked on "Add", and low and here's the printer now appears in my list of printers.

The second representative of HP I was working with me had to go through this same series of steps with one exception.  Never, we put the Protocol field.  He was left as default "Line Printer Daemon - LPD".  When this was done, nothing ever appeared.  So, I think that the trick was to change the field Protocol, as shown here.

I hope this helps those who have a similar problem.  Good luck.

Tags: HP Printers

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