Photosmart premium 309g will not print Yellow, cyan or photo black

We have premium photosmart hp 309g.  I replaced the ink cartridges and it still won't print black, cyan or yellow.  I used all the 'tools' on the printer and nothing has helped.  Any ideas?

What happens if you try to make a copy of a picture of the printer - still no printed colors? If print colors by making a copy, then the problem is on the side of the computer. If this isn't the case, it's a matter of hardware/firmware/printer accessories.

If you determine that the problem is the printer, see below.

Since you have replaced the cartridges, you may have a printhead problem; Sales/dirty or defective.

Follow the steps in this document to begin troubleshooting your print head (ignore the title): 'print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer

Please post your results after going through this troubleshooting.

Thank you!

Tags: HP Printers

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