Pro 8500

Similar Questions

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• OfficeJet Pro 8500: There is no driver for the Officejet Pro 8500 for Windows 10?

  Cannot find a driver for the Officejet Pro 8500 on Windows 10

  Former driver is blocked running.  Where is an updated driver?   Worked very well under Windows 8.1.

  Reinstall the driver of windows 8.

• Officejet Pro 8500 printhead don't align

  Recently bought an Officejet Pro 8500.  But followed installation instructions the printer can't align the print heads.  Have reinstalled the print heads, heads cleaned, etc.  but in vain.  Auto diagnostic test indicates the two print heads are good.  If I click 'OK' when the printer gives the alignment fails message. then I can print a document, then the printer goes through the whole ending print head alignment process again with the same failure message.   Any thoughts on how to solve this problem? Thank you.

  C.

  Had the same problem, called technical support and when getting the serial number, I noticed the paper along the back of the printer tray had been dislodged by my son and why the printer not to would bring line with not properly.

  Easy difficulty... heres to hope you have the same problem.

• HP Officejet Pro 8500 has more full-full Reset

  I have this same problem:
  
  http://h30434.www3.HP.com/T5/other-printing-questions/HP-8500A-premium-A910-the-touch-screen-will-re...
  
  I tried a partial reset and reset semi complete but does not work for me, I hope that someone knows a way to do a full-full reset like this:
  
  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/OfficeJet-8500-reset-help/m-p/170462
  
  but for my HP Officejet Pro 8500
  
  Thanks for the support

  I read people talking about pushing the book button and the button nine as they plug the unit back in... I'm confused because my 8500 has isn't ONE of these buttons, unless there is a hidden pannel I don't know.

  My printer refuses to print any of the computers on the network. You turn off, turning on and maybe he'll print for a few minutes, maybe not.

  I also left unplugged overnight and it was always the same questions. Today I did a software factory reset, then reconnected to the wireless network.

  Any suggestions appreciated because I'm SUPER irritated with this device.

• Pro 8500 more send faxes received to my email

  All my incoming fax used to be sent to my email address, now no more? Can U help please?
  
  Stannie

  Hi Stannie,

  The following assumes that you have installed full feature software AND that the software is fully functional.

  Excerpt from Page 50 of the User Guide:

  Set up the scan to E-mail

  You can use the printer to scan documents and send them to one or more email address
  addresses as attachments, without additional scanning software. You don't need to
  analyze the files on your computer and attach them to e-mail messages.

  NOTE: If you use the HP Officejet Pro 8500 a (A910a-f), you can only use
  Scan to network and Fax folder in network folder. To find your model number,
  See the printer model number.

  To use the e-mail scanning feature, perform the following steps:

  Step 1: Define the profiles of outgoing e-mail

  Configure the e-mail address that will appear in the FROM part of the e-mail
  message sent by the printer. You can add up to 10 profiles of outgoing e-mail. You can
  Use the HP software installed on your computer to create these profiles.

  Step 2: Add e-mail addresses to the e-mail address book

  Manage the list of people to whom you can send e-mail messages to the printer.
  You can add up to 5 e-mail addresses or groups of messaging, as well as their correspondents
  contact names. To add e-mail addresses, you must use built-in Web printer
  Server (EWS).

  Step 3: Configure other e-mail options

  You can configure the SUBJECT and body text by default which is included in all e-mail messages
  messages sent from the printer. To configure these options, you must use the printer
  EWS.

  Step 1: Configure outgoing e-mail profiles

  To configure outgoing e-mail used by the printer profile, follow these steps
  your operating system.

  Windows
  1. open the HP printing software. For more information, see software HP printer
  (Windows).

  2. double-click on shares of Scanner and then double-click Scan to e-mail Assistant...

  3. click on new and then follow the instructions on the screen.

  =======================================================================

  EWS designates the embedded - Web server read about it in your user's Guide.

  It is a Web page interface, that you can use to control and interact with the installation program and the features of your printer.

  You can open the built-in Web server in your favorite browser:

  • Open the browser at a blank tab / print this page
  • Enter the IP address of the printer such as the address of the Web page.

  for example

  Enter 192.168.1.16

  and the browser will open the Web page for your printer at http://192.168.1.16/

  Don't forget, the address IP of YOUR printer will be different.

  =======================================================================

  Click on the thumbs-up Kudos to say 'thank you '.

  While I strive to reflect best practices of HP, I do not work for HP.

• My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

  My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

  Hi hhcubed,

  You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

  

• Office jet pro 8500 a: elimination of printer, was this encrypted model? How to destroy the hard drive?

  This model encrypted?

  If this is not the case, how to destroy the hard drive? Where is the hard drive?

  Hi @Diane47,

  Thanks for joining the Forums of HP Support with your request to printer.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer you plan to elimination and you wonder if the hard disk is encrypted and how to destroy the hard drive. I would like to help with that.

  HP Officejet Pro 8500 has e-all-in-one printer don't have a hard drive. It contains a very small amout of memory, so it can keep in memory the printer and fax settings.

  You can clear the memory by restyoring the printer back to the default values.

  1. on the printer Panel, select Setup.

  2. from the Configuration menu, select Tools.

  3. on the Tools menu, select Restore Factory Defaults.

  HP offers to recycle their products for you. If you want to know more about it, please click here.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Re: There is no driver for the Officejet Pro 8500 for Windows 10?

  Tried to load the complete package of windows 8. did not work.  Tried it on 2 10 Windows - had already installed win10 and the other has been upgraded to win7.  I REALLY need to be able to scan.  Any suggestions out there?

  Thank you

  Welcome to the HP community @seamaster805,

  I came across your post about the problems you're having with installing drivers of Windows 8 on Windows 10, and I wanted to stop to help out.

  There are 10 Windows drivers available for your Officejet 8500, and you must install the full features drivers correct and the file of the software for it to work. See the image below and the link to get there. Try to install again and if you are having problems or errors during installation, let me know please and I will surely do my best to help you!

  • All-in-one printer, HP Officejet Pro 8500 - A909a

  

  Hit the "Accept as Solution" If we have reached a solution and the "thumbs up" to say thank you for my help.

  Thank you

• OfficeJet pro 8500 a: records being cluttered when printing

  the printer was working a few months when I printed something. and today I had to print something for the first time in months and paper ceases to be cluttered.

  and when I try the align print heads, it not aligned correctly and right side rear of the document that has been printed keep getting scrumbled for some reason any.

  can someone help me with this?

  HI @miniminS,

  Thanks for joining the Forums of HP Support for a solution to your printer problem.

  I understand that you used an Officejet Pro 8500 HP e-all-in-one printer with a Windows 10 computer but it is now blocking paper. I would like to help with that.

  Here is the document of support with this problem - a "paper jam" message for HP Officejet Pro 8500 (A910) a e-all-in-one printer series.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? Windows 7.

  Can I print posters 2 x 2 or 4 x 4 with Officejet Pro 8500 has? I am running Windows 7.

  Hello

  The 8500 (A910) driver is not support printing posters.

  To work around the problem, you can use another pilot who provide the required functionality:

  1. Enter the control panel > devices and printers, click Add Printer .
  2. Click on Add a local printer.
  3. In use the existing Port, select the port for your printer:
     DOT4 if your printer is connected by USB
     If standard TCP/IP network connection used.
     And then click Next.
  4. Click Windows Update in the list of printers, allow several minutes for what the list will apear again.
  5. Select HP in the column of manufacturing
  6. Select the printers HP Deskjet 6980 series column.
  7. All the steps in the wizard.

  Now, you will be able to use the print feature post using the driver 6980, by setting the option Pages per sheet and poster in the finishing tab.

• OfficeJet Pro 8500 leaking blue ink.

  I'm trying to disassemble the printer to gain access to the rear of the cartridge that assembles. I'm unable to remove the side panel of the case. Advice or suggestions appreciated! If I find the leak at the back of the Assembly, is - this repairable?

  Hello Keith,

  I just finsihed a repair of my Officejet Pro 8500

  At first, I did not see also all the tubes have been pinched as suggested by Ciara, however, the black and magenta tubes were damaged near/behind the sled print head. I think that they have abandoned their guides and am stuck on several occasions by the sled.

  To fix it, I used pieces of wire insulation I pasted above the damaged area. I have documented the repair with images and some instructions, but unfortunately, I can not attach the file here. If you do not empty your printer, you can have a go... don't take too long. Send me an email and I will send you the PDF document.

  Here is a picture of the repaired area:

  

• OfficeJet Pro 8500 a: 8500 a plug the USB to the PC and wireless for Mac

  Our Officejet Pro 8500 a is connected via USB to our HP Pavilion running Windows 7. This connection works well. However, I tried to connect my iMac (OS 10.10.2) to the wireless printer with no success. If I disconnect the USB from the PC, I can connect wirelessly from my Mac. My question is: the Officejet Pro 8500 a does support multiple types of connections - one by USB and the other by wireless? If so, then I would appreciate help to understand why my Mac is not the 8500.

  Other details: our wireless router is Apple Airport Extreme. The wireless connection on the printer seems to work (I can print the details of this connection). However, when I try to add the 8500 to the Mac by using add printer, the printer does not appear. (The printer is lit and shows five bars of signal strength, SSID is correct and a valid IP address).

  My Mac is connected to the wireless network.

  Any suggestions?

  I was able to solve the problem of the printer with ethernet connection to the router that provides network wireless for PC and Mac. Now two machines are able to access the printer with no problems. By connecting with an ethernet cable, connect the printer wireless has been disabled. It had to be done because the wireless radio had become unreliable. The idea was that the blue wireless light never came. Thus by connecting wired LAN, all problems are gone. Thanks to the team of Geed for help.

• Officejet pro 8500 wireless print envelope

  2750 old boy had a slot "envelope" in the output tray to make unique envelopes.  Which was very convenient.  My brand new 8500 had no such "slot" and it seems that I have to remove all of the paper in the tray to put one envelope in!  That makes sense to me, but I'm not just any housing "simple envelope" anywhere!  Is it possible to print one envelope with the officejet pro 8500 wireless without having to use the tray itself?

  Thank you

  DrBillS

  I HAVE THE ANSWER THAT WE ALL NOW!

  If you're like me: I am running Windows 7, using Microsoft Word 2007, and you have the Officejet Pro 8500.

  I just spent the last hour on the phone with a customer service very friendly Rep who tried to help me to print without margins on an envelope. I have try on mail merge and include a return address printed in the upper left corner and a printed stamp sorted in the right corner. Whenever I want to print it would create a margin on the left and right side.

  She thought at first it was a software problem with Microsoft Word 2007, because in his version of Word 2003, she could print borderlessly. But I then created an envelope in Photoshop and tried printing without margins. Once more, it would create a margin on the left and the right that was a little more "5/8 of an inch. In fact, the exact margin size is 0,6875 ".

  Anyone else having the same problem? I'm sure you are.

  HERE'S WHAT YOU SHOULD DO IF YOU WANT TO PRINT WITHOUT MARGINS ON AN ENVELOPE:

  (1) choose a new document in Word 2007, then choose Virgin doc 'LETTER' (no envelope)

  (2) a set of left margin: 0,1875 (Yes it's small!)

  (3) a set of right margin: 1.5

  (4) set the top margin: 2.1875

  (5) also set the bottom margin: 2.1875

  (6) turn the grid if you see your work area.

  The grid can be enabled in the 'View' menu and then select the gridlines check box. If you hold down the 'alt' key, you can move objects (such as text boxes) without having to align them on the grid.

  Create your envelope, then print. Essentially what you are fooling your printer to think you are printing on a letter for an envelope printing in reality. I need to print 1000 at a time, so it was do-or-die because I just bought this printer and love the speed at which it prints in color. especially on the functionality of the project.

  Good luck!

• HP officejet Pro 8500 909: HP Officejet Pro 8500 909 has not scan after downloading Windows 10

  About 6 weeks ago, I downloaded Windows 10.  Today, I tried to analyze something and received the message "no Scan Options".  So I tried to go to the Hp Solution Center and who do not respond. When I was on Windows 7, I have had no problem scanning or with the HP Solution Center.

  Hello

  You will probably need to reinstall the HP software after an upgrade of the operating system.

  Please follow the steps for exactly the problem and check for the difference:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8500-all-in-one-printer-series---A9/3752454/model/3752455/document/c04714314/

  Section ' can not analyze after upgrade to Windows 10 "should apply, or the"HP solutions Center can not run"or 'Scan is busy or in use' error with a connected printer"if it's the exact specified error when you try to open the HP solution... Center.

  If you need to uninstall the HP software, uninstall it by running the following remove utility Uninstall_L4:

  http://ftp.HP.com/pub/softlib/software12/COL31044/MP-77037-4/OJP8500vA909_Scrubber_13.exe

  Kind regards

  Shlomi

• OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

  like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

  If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

  Hello @billfern,

  I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

  In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

  It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

  Thank you for joining the Forums of HP Support!