Problem with online purchase

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• Problem with the purchase of 5 Lightroom in Slovenia

  Hello!

  It seems I have a problem with the purchase of my copy of Photoshop Lightroom 5. It seems I have Adobe ID registered for the US store, which does not allow me to buy 5 Lightroom in Slovenia. As I try to connect with my Adobe ID to "Secure payment" form won't let me log on.

  I tried to change my store in slovene, but it won't let me change it on mine.

  I also write a screenshot to the point where I'm stuck.

  Please, advise what to to.

  Thanks for your help,

  Swear

  Hi swear

  I've made an adjustment in our system.  Please create a new Adobe ID using the same email address and select the Slovenia as the country.

  Thank you

  Bev

• Problems with online information product Toshiba Satellite R830

  Hello! I just bought a Toshiba Satellite R830-146 with the following general specifications:

  OS: Windows 7 Home Premium
  CPU: Intel i5 - 24010M
  RAM: 4 GB DDR II
  HARD DRIVE 640 GB

  I had install/configure these days.

  In addition to the original, Aministrator account, I first worked with what turn on the machine and the installation/configuration of starting the process, I had to create another account to user with administrator privileges. The reason? Because the settings of Internet Explorer 9 in the original Admin account were somehow gone corrupt: some web pages that I absolutely have to work with because of professional reasons cannot be properly charged more, and these web pages are only compatible with Internet Explorer, not any other browser, Mozilla or anything like that. After several hoyrs work trying to solve this issue, I couldn't find a way to solve it.

  So I created a second administrator. User account (with the intention to delete the original Admin account if it worked OK); and in the admin again. account 9 IE works fine in any web page but I this is my problem with the Toshiba application online product Info begins.

  Namely: Toshiba OPI app doesn't work at all in the admin again. user account, even if it worked perfectly in the original account of amin - and it still doesn't work (I haven't dared delete the admin account of origin). When it is running in the new account admin, Toshiba OPI shows only an error message. I tried with UN-install the utility, then put it back in the admin again. account - no result, problem still there and Toshiba OPI still works fine in the oldest account where the IE 9 settings are corrupt, but false in the new, where everything works fine.

  So, why don't I just uninstall Toshiba OPI, delete the older admin account and forget all about?, you ask. Well, because among all the specific software Toshiba provided with my machine, this seems to be the one and only piece of software that maintains a current alert on, locates, downloads and installs the necessary drivers, BIOS updates and other. Software specific to the computer of the machine it does basically what Windows Update performs the operating sistem. Like many other users, I usually end up uninstalling the pre-installed software, specific LABELTEX, most of the machines that I buy, because it most of it isn't useful. But I still like to preserve the piece of software specific LABELTEX update which is updated regular with LABELTEX criticism or specific patches to the computer/model instead of having to regularly visit Toshiba support & updates page to see if it is something urgent. And this piece of software in question seems to be Toshiba OPI utility, in this case.

  So I wonder if anyone has a diagnosis of why this does not work in all the admin. accounts (and no, the problem isn't that I do run the program with two admin accounts connected and active I already checked that), and how could I solve apart from uninstalling the Toshiba OPI and oblivion, that would be very easy , but I would not do.

  Thank you very much in advance for your help.

  In the last years I ve changed 3 portable Toshiba and the first thing I did was to remove the OPI and several other specific applications of Toshiba. Why? All of them start with Windows, slow start-up of the laptop, run in the background for nothing.

  My experience Toshiba doesn't offer new things every day, so in general you can use OPI every two months to check whether or not something is offered again. You can do this when you start your laptop with the original admin account.

  You know, that these questions are not easy to explain. Toshiba has tested pre-installed software and functionality with the original account. Who knows what is corrupt with your admin account and what have you done in the past.

  In my opinion, if you want to keep your configuration, stop OPI to run with your extra account and be happy. Each connection of two months using original admin account and check for updates.

• Problem with the purchase of the CC

  I had a problem with my creative finishing cloud subscription. I ran through all the processes (products, payment, etc.), but when I push the button confirm it refreshes just the website. Is this a bug by Adobe, or is it just me? I tried to buy Chrome and Firefox, but it's the same result.

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Problem with a purchased package

  I bought an Adobe product 2 days ago, already creative Creative Cloud - cloud student and teachers edition of dish (one year), but with the 30-day practice sessions and they are completed. My problem is that even if I bought a package for one year with adobe directly on their site, I can not install applications. Whenever I put a trial version I have to click on buy and have the following message: no package detected with the application in question. And still have the student package a $20 per month with all of the included applications. It seems that my creative cloud does not detect my purchase? And when I go on my account directly on the web site of Abobe, we see that my payment is done, everything has been Bill and even the date of the next payment.

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• problem with online status

  online status is non-stop loading it is as I have no internet, but I can't browse the internet without any problem and if I close and re - open Skype it always does the same thing

  Thanks for the help in advance: happy:

  everything that I did is change the folder itself to Skype to another place and it worked

• Problem with the purchase of Photoshop CC / Can not buy

  Hello

  I tried to buy Photoshop, but after I confirmed my PayPal page jumped to the confirmation of monthly / once a year of payment. What can I do? It happens again and again. There is enough money in my bank account. I tried even with a bank transfer, but nothing works. What can I do?

  Hi thomash86164616,

  We see that the purchase took place successfully to plan photography creative cloud prepaid.

  If you still have questions please let us know.

• Problems with the purchase of the photographer edition

  Hello community... If I want to buy the cloud photographer it will go back to start at the end! What can I do?

  Start by using a different browser. otherwise it takes much more information such as system info, what browser, your country, your internet connection, preferred method of payment and so on. Could be a technical problem, could be something with the combination of other factors.

  Mylenium

• Problems with annual purchase

  I need help. I recently bought the annual plan of indesign. I then installed the creative cloud and he tells me that I have to buy this program (I've used the trial). I connect to my adobe account via internet, in account management and there is no visible information about my purchase or credit card information. I have already received the purchase confirmation e-mail, but still, I have this problem. What can I do?

  Please share the "PRIVATE MESSAGE" order number.

  Concerning

  Megha Rawat

• problems with the purchase of a Acrobat pro DC, wrong place?

  When I'm paying for the product, I get a message saying that I am in the wrong place. The problem is that my position, Faroe Islands, does not exist on the drop-down list. I chose that Denmark, since we are in the same kinddom, it usually does the trick.

  But it does not work, does anyone know on this subject and maybe what to do?

  HI elisarl,

  To place an order, you will need to have a credit card with a billing address in one of the countries where the software is available for sale. However, you should be able to find Acrobat DC at a retailer. Please visit http://adobedealreg.force.com/PartnerSearch?lang=en.

  Please let us know how it goes.

  Best,

  Sara

• Problem with the purchase of Adobe

  I can't buy Adobe animate. After sending the order, he said: "there was a problem processing your order, please contact our Service team customer care for assistance." Indonesia... Thailand: 001 800 441 8813... »

  It's the wrong telephone number. Someone knows how to fix this?

  Best regards

  Annie Lorraine

  E-mail: [moderate personal details]

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Hello, I'm having a problem with the purchase of the student creative cloud for photoshop and illustrator.

  What happens is that at the end after we insert all the necessary information, there is this step, asking you to confirm the order, once I click the button something appears on the screen saying not to reaload the page, then it disappears and it goes back to the stage as if I didn't click the button! can someone help me please?

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Problem with the purchase

  Hello. I just buy Photoshop during 1 year. But in the creative clouds can still not open, alll the time I saw the trial inspired! Buy? I received the message that money has been delivered. What is going on? B

  If you have allowed more than 1 business day pst for your payment to be treated, Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

• Problems with the purchase of the pursuit of education

  I bought the costume of education a few weeks Andersen, I got it it did not ask for credentials, I put my College email, but today I got an email saying I have 14 days to present evidence. I have no idea how present my id or something, can someone help?

  Please refer to link: Creative Cloud for business / training FAQ

  Hope this helps

  Thank you

  Varun

• problems with a purchase XI Acrobat pro student/teacher

  Ive bought a student/teacher (I'm a teacher) edition of Acrobat Pro XI. He told me to go to adobe.com/go/eduverify, but sometimes as a page not foundprobl

  Hi Barumba,

  Please go through the link below to check the verification options.

  http://helpx.Adobe.com/x-productkb/policy-pricing/Education-FAQ.html

  Creative cloud help .

  Kind regards

  Anand