Problems with annual purchase

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  Hello!

  It seems I have a problem with the purchase of my copy of Photoshop Lightroom 5. It seems I have Adobe ID registered for the US store, which does not allow me to buy 5 Lightroom in Slovenia. As I try to connect with my Adobe ID to "Secure payment" form won't let me log on.

  I tried to change my store in slovene, but it won't let me change it on mine.

  I also write a screenshot to the point where I'm stuck.

  Please, advise what to to.

  Thanks for your help,

  Swear

  Hi swear

  I've made an adjustment in our system.  Please create a new Adobe ID using the same email address and select the Slovenia as the country.

  Thank you

  Bev

• Problem with the purchase of the CC

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  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Problem with a purchased package

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  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

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  Hello

  I tried to buy Photoshop, but after I confirmed my PayPal page jumped to the confirmation of monthly / once a year of payment. What can I do? It happens again and again. There is enough money in my bank account. I tried even with a bank transfer, but nothing works. What can I do?

  Hi thomash86164616,

  We see that the purchase took place successfully to plan photography creative cloud prepaid.

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  But it does not work, does anyone know on this subject and maybe what to do?

  HI elisarl,

  To place an order, you will need to have a credit card with a billing address in one of the countries where the software is available for sale. However, you should be able to find Acrobat DC at a retailer. Please visit http://adobedealreg.force.com/PartnerSearch?lang=en.

  Please let us know how it goes.

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  I can't buy Adobe animate. After sending the order, he said: "there was a problem processing your order, please contact our Service team customer care for assistance." Indonesia... Thailand: 001 800 441 8813... »

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  Best regards

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  E-mail: [moderate personal details]

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Hello, I'm having a problem with the purchase of the student creative cloud for photoshop and illustrator.

  What happens is that at the end after we insert all the necessary information, there is this step, asking you to confirm the order, once I click the button something appears on the screen saying not to reaload the page, then it disappears and it goes back to the stage as if I didn't click the button! can someone help me please?

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Problem with online purchase

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  Hi Barumba,

  Please go through the link below to check the verification options.

  http://helpx.Adobe.com/x-productkb/policy-pricing/Education-FAQ.html

  Creative cloud help .

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• Problem with my payment on Stock Images

  Hello. I was wondering if this has resolved. I just signed and updated my payment.

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  Is there a solution? I need to buy 2 videos to finish a project...

  Hi K.Winger,

  The trolley came several times. I'll be sure to pass on to product management.

  I think I know what is happening. Instead click on the cart icon in the thumbnail of the image, you can click on the center of the thumbnail to open the details for the video. There will be a licence and the registration option and you will be able to buy the video for details. We are aware of the problem with the purchase of the tile and hope to have a fix for this soon.

  Please let me know if this work around does not work for you.

  EBQ

• Having trouble making a purchase: individual level all App with annual plan, paid monthly!

  Hello

  
  

  I have problems in making a purchase, individually all App with annual plan, paid monthly, the Indonesia.

  
  

  He said: there is a problem processing your order, please contact our Service team customer care for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 others: + 65 66221459

  
  

  I try to call but no one don't answer.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html