Problems of HDCP on iMac nine 5 k

Hi Im getting an error message on my new iMac

Impossible to watch this movie because its on a screen that is not allowed to play protected movies try to move this window to a different display or disconnect any display that is not authorized HDCP

The thing is all my movies are purchased on iTunes, it is a release of the iMac box with nothing plugged it's the iMac screen im trying to observe the content on I tried you tube all formats up to 4 k work fine netflix nothing works at all the sd 1080 p or 4 k

Ive looked everywhere for a result on this and all I get are converters video but that's not normal, it's something apple it must play on computers apple Ive been on AppleCare, but they think it could be the graphics card does anyone have a fix which is not the third-party solution, it should work on the box

sierra running not a retina iMac 5 k

Thanks in advance for any help

concerning

Craig

Chipset model:

Type: GPU

Bus: PCIe

Widt PCIe Lane

VRAM (Total): 4096 MB

Seller: ATI (0 x 1002)

Device ID: 0 x 6920

Revision ID: 0x0000

ROM revision: 113-C905AA-799

EFI Driver Version: 01.00.799

Metal: support

Exhibition:

iMac:

Display type: LCD retina

Resolution: 5120 x 2880 retina

Retina: Yes

Sampling: 30 - Bit Color (ARGB2101010)

Main screen: Yes

Mirror: Off

Online: Yes

Automatically adjust the brightness: Yes

Integrated: Yes

You have 90 days of free telephone support, AppleCare, have you considered using it? If you weren't aware that you had, please click AppleCare Support

If for some reason you do not want to use, you can publish a report of EtreCheck of your system, and we can look for obvious problems. Click on the link, download and run the application and then copy and paste the full report to your response to this message.

Tags: Mac

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    Click the [Support] links to help with non-Apple products.

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    [loading] 156 tasks Apple

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    262 MB mdworker (17)

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    Report generated 2016-05-19 00:48:43

    Download EtreCheck from https://etrecheck.com

    Time 02:34

    Performance: Excellent

    Click the [Support] links to help with non-Apple products.

    Click [details] for more information on this line.

    Problem: Beachballing

    Hardware Information:

    iMac (retina 4K, 21.5 inches, end of 2015)

    [Data sheet] - [User Guide] - [warranty & Service]

    iMac - model: iMac16, 2

    1 3.1 GHz Intel Core i5 CPU: 4 strands

    8 GB RAM not extensible

    BANK 0/DIMM0

    OK MHz 4 GB DDR3-1867

    BANK 1/DIMM0

    OK MHz 4 GB DDR3-1867

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en1: 802.11 a/b/g/n/ac

    Video information:

    Intel Pro Iris 6200 graphics card

    iMac 4096 x 2304

    Software:

    OS X El Capitan 10.11.3 (15 d 21) - since startup time: less than an hour

    Disc information:

    ST1000LM024 disk HARD APPLE disk0: (1 TB) (rotation)

    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Macintosh HD (disk 1) /: 998,98 go-go (935,36 free)

    Storage of carrots: disk0s2 999.35 GB Online

    USB information:

    Broadcom Corp. Bluetooth USB host controller.

    Apple Inc. FaceTime HD camera (built-in)

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Configuration files:

    Protection of the integrity of system status: disabled

    Guardian:

    Any where

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    [loaded] 5 tasks of Apple

    [loading] 154 tasks Apple

    [operation] 76 tasks Apple

    [killed]    A spot of Apple

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    Launch system demons:

    [loaded] 42 tasks Apple

    [loading] 156 tasks Apple

    [operation] 87 tasks Apple

    [killed] 2 tasks Apple

    2 killed process lack of RAM

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    [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-05-18) [Support]

    Launch demons:

    [loading] com.cocoatech.pathfinder.SMFHelper7.plist (2016-05-19) [Support]

    [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-05-18) [Support]

    [loading] com.microsoft.office.licensingV2.helper.plist (2016-05-06) [Support]

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    [loading] com.adobe.AAM.Updater - 1.0.plist (2016-05-18) [Support]

    [loading] com.google.keystone.agent.plist (2016-05-18) [Support]

    [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-05-19) [Support]

    [operation] com.spotify.webhelper.plist (2016-05-18) [Support]

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    Hidden quotes application (/ Applications/Papers.app/Contents/SharedSupport/Citations.app)

    Workflow application (/ Applications/Flux.app)

    CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Hidden Path Finder Application (/ Applications/Path Finder)

    Dropbox application (/ Applications/Dropbox.app)

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    [ongoing] 2BUA8C4S2C.com.agilebits.onepassword4 - helper

    [ongoing] com.etresoft.EtreCheck.70432

    [ongoing] com.macpaw.CleanMyMac3.Menu.57312

    [ongoing] com.mekentosj.Citations.104032

    com.spotify.client.100832 [loading]

    [ongoing] org.herf.Flux.82912

    [loading] 384 tasks Apple

    [operation] 206 tasks Apple

    [killed] 2 tasks Apple

    Plug-ins Internet:

    Default browser: 601 - SDK 10.11 (2016-05-18)

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-18) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-13)

    3rd party preference panes:

    None

    Time Machine:

    Time Machine not configured!

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    18% Ditto

    8% com.apple.WebKit.WebContent (7)

    7% UserEventAgent (2)

    7% fseventsd

    5% kernel_task

    Top of page process of memory:

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    590 MB com.apple.WebKit.WebContent (7)

    377 MB mdworker (17)

    Mds_stores 221 MB

    Installed 164 MB

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