Program Support Assistant

Similar Questions

• HP support assistant program show question mark sign

  I have Pavilion dv6 in my program computer hp support assistant show sign of question mark please help me how do slove this problem.

  Where you see the question mark? HIS most recent HP icon is a circle of drunk with? in the middle.

• HP support assistant-program keep repeating: restart

  I have: HP Pavilion dv6 Notebook Pc. a week ago HP support assistant-program told me about the new version of it, so I left it to download. Okay then it ask me to reboot my laptop, so I'm doing this. But after a few minutes he wanted to restart again... so I restart it... then he asked the same thing over and over again. Then, when he kept this for 4times more I've had enough and restore my laptop in time before this "glitch". Today, a week after this 'problem' HP support assistant now wanted to load the latest version again. Did he, but same old "rebooting laptop" started to produce it again. What to do and am I the one and only being hotelis HP support assistant-program. ?

  Hello

  Try the procedure described below and see if this will allow HPSA set up correctly.

  Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - download links are to the bottom of the page - and Save the installer to your download folder.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  Then, if you do not have an extraction utility installed, download and install the Installer x 64 64-bit .msi for 7 - Zip at the link below.

  http://www.7-zip.org/

  Then, right click on the HPSA installer you download earlier, select Extract 7 - Zip, select the files, and then click Ok.  The newly extracted folder, right-click on UninstallHPSA and select "Run as Administrator" - you may well see no progress of this attempt uninstalling, then leave the laptop at idle for a good 10 minutes before restarting it.

  When windows has reloaded, open Control Panel, open programs and features, make a right click the entry for HP software framework and select uninstall.

  Once again, when this has completed, restart the laptop.

  When charged up, download and install the version of the HP Software Framework on the following link.

  As part of the HP software.

  Restart the computer after installation.

  When windows is loaded, open your downloads folder and delete the folder HPSA "extract" so you are just left with the original HPSA installer that you downloaded.

  Now run Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Kind regards

  DP - K

• HP Support Assistant program compatibility recognizes my phone despite several relocations

  HP Support assistant suddenly stopped running my laptop HP dv6t-3100.  I reinstalled several times, and sometimes it works for a few days, then fails to identify my camera, so no loading and so useless.  MS program compatibility tool identifies it as "incompatible".  I don't understand.  My OS is Windows 7, 64-bit, home premium.  It worked well for a few years, but has now become weird.  Does anyone know what it is?  Any help would be appreciated, especially given that this laptop does not work as effectively it was.  Thank you very much.

  Hi Pete B,.

  Where exactly are you trying to download HP support Assistant?

  It seems that there could be some files on the drive over. We will uninstall the old version and reinstall the program.

  Uninstall the HPSA using Fixit.

  Solve problems with programs that cannot be installed or uninstalled
  http://support.Microsoft.com/mats/program_install_and_uninstall

  See also:

  I suggest you try the procedure described in the article and see if it helps.

  Troubleshooting HP Support Assistant (Windows 7)
  http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c02435801

  You can also post the question in the forums of HP support for further assistance.

  http://h30434.www3.HP.com/T5/desktop-operating-systems-e-g-Windows-8-software-recovery/BD-p/OSandSW

  Hope this information helps. Response with status so that we can help you.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Should I Uninstall HP Support Assistant? If this is not the case, how to manage settings?

  Hi, new and first post so I'm not sure if this is the appropriate place, I hope that someone will tell me otherwise.  Have computer laptop Pavilion G72 9 months with OS Win 7.  I was wondering if I can uninstall HP Support Assistant on it (not really computers does) so that it won't keep coming and wanting to do things - or me for them, do on the computer?  I'm not entirely sure that it's a necessary software and will occupy the space and not something there.  Would really appreciate if someone can advise on this please, thanks in advance for your help.

  assle

  Mumbodog wrote:
  

  There are settings in the Support Wizard to disable certain features or reminders, some reminders are important, such as updates of software and the driver.

  When you have time HPSA opened by the Group of all programs and take some time to learn what it does and how to disable some reminders.

  You can uninstall it but are not recommended.

  I'm thinking the samething.

  "BUT" decided that since I'm not afraid and I'm glad to see things to see how they work went and adjusted the settings.

  I put so he can search for updates, "BUT" Let me decide wither to install them or not.

  It is important to keep an update to my view, so that you can keep your drivers up to date apps.

  The part of the maintenance of it I simply turned off altogether.

  I prefer to use other applications and Windows applications by default to keep my PC at its most beautiful.

  And I my maintenance once a week, most of the time, twice if not three times/manual including virus scans.

  Asst of support is very useful in many other ways just, troubleshooting, ease of access to different technical support Options, etc. of the Explorer.

  I like a user private companions would no longer advise...

• HP Support Assistant on my laptop or desktop does not detect the other machine.

  HP Support Assistant on my desktop or my laptop does not detect the other machine.  They are both on the same network.  Both are HP machines. Both are running Windows 10.  Is normal.  I would like to kind of monitor my desktop with my laptop when I'm away from home.

  @bmedbury

  The behavior you describe is normal - the HP Support Assistant is a program "per computer", in other words, each program HPSA lies and keeps track of just a computer on which the program is installed.

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• My hp Support Assistant stop working

  My hp support assistant no longer works.

  Is it caused by my hp warranty is now expired or if it still works?

  I tried uninstalling and reinstalling, but it won't uninstall.

  So I have this program without support and cannot delete it either UH?

  Hello

  It can be a real problem disassembly HPSA if it is corrupt, but here is an alternative method that you can try.

  Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - download links are to the bottom of the page - and Save the installer to your download folder.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  Then, if you do not have an extraction utility installed, download and install 7-Zip.  Please note that If you have a 64-bit installation, download and install the Installer x 64 64-bit .msi on the link below.

  http://www.7-zip.org/

  Then, right click on the HPSA installer you download earlier, select Extract 7 - Zip, select the files, and then click Ok.  The newly extracted folder, right-click on UninstallHPSA and select "Run as Administrator" - you may well see no progress of this attempt uninstalling, then leave the laptop at idle for a good 10 minutes before restarting it.

  Open your download folder and delete the "record HPSA extracted" so you are just left with the original installer that you downloaded.

  Now run Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Kind regards

  DP - K

• HP ENVY all-in-one 24-n075na: HP Support Assistant

  Hello - I just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts
  
  "HP display OSD".
  "Intel Wireless Display.
  
  & then wants to restart.

  Hi@Lafrowda

  Thank you for visiting the HP Forums . One-stop shop for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  Assistant Support HP several times the same update driver. Is this fair?

  I will definitely help you.

  You can try the steps from the link below and check if that helps.

  http://HP.care/2dyipUE

  If this does not help, then uninstall wizard support from programs and features in Control Panel.

  Download the latest HP Support Assistant from the link below and check if it works very well.

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html

  Let me know if this helped

  Resolv_S

  Happy to help you. I work for HP
  
  Please click "Accept as Solution" if you feel my post solved your problem, it will help others find the solution.
  Click on ' Bravo Thumbs Up ' to say 'Thank you' to help!

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• Energy star office 101-303 na support assistant where will I find?

  Hi all

  I just bought the computer above. My last Office H P had a H P support help ants sitting in the bar waiting to be clicked open tasks. Here, there are different functions for things like automatic updates, fixing problem, support etc.

  My problem is that I can't find it on my new desktop computer.

  I am running windows 8.1. I have very little knowledge of computers.

  Thank you in advance.

  Frank

  If you see HP Support Assistant of uninstalling programs from the Control Panel, uninstall and reinstall from the site:

  http://h18021.www1.HP.com/helpandsupport/HP-self-support.html

  I strongly suggest that you do not use HPSA.  It has been problematic and does not work well with some systems of Windows 8/8.1.  There has been cases where he did some unusable computers because of suggestions of bad update etc.

• Cannot use, uninstall or reinstall HP Support Assistant

  I had a crash of hard disk and reinstalled from a backup, but the restoration was not complete. Things work pretty well, but not 100%. The key is that my HP Support Assistant PC health does not work and I can't uninstall or reinstall. They are not in the list of installed programs. I get the message that there is already a version of the wizard for help on my drive, whether the download don't reinstall or update.

  I have a HP Pavilion (all-in-One) MS-225 with Win7 Home Premium, 64-bit. It's a year and a half, is no longer under warranty. Is there a way out of this dilemma? Thank you!

  Frank

  UPDATE: I just got the update to run, but it gave me this error message:

  "HP Support Assistant Application Update / your system does not satisfy the minimum requirements for this patch." / However was cancelled. (1602).

  

  Arniceous,

  Thank you for your response and suggestions.

  After a lot of trial and error, I finally got it works as follows: first of all, I downloaded and installed the latest update for HP Update. Then I renamed the folder HP Support Assistant (didn't do any deletion again) by adding ".old" to it and retries, download and install the latest update for the wizard. This time, he worked and installed!

  So at this stage my PC is OK again and back to where it was before the crash of hard/restore disk. All HP now works as it should.

  I hope this can help you and others in the effort to repair that do not have HP help or a fix for.

  Frank D

• HP Support Assistant - How can I disable start up / remove tray

  Hi, authorized HP Support Assistant to run automatically at startup and to install on the system / boot to the high plateau.  He told me when I was doing what I could disable it at a later date in the settings of the program.  But I can't find it, how to do it please?

  Thank you

  Type msconfig in the search of all the prgorams and files box.

  Click the msconfig icon that appears above to call the system configuration utility.

  Select the Startup tab find the HP Support Assistant in the list and remove the check mark in the box to the left and select OK to make the change take effect the next time you start.

  

  

  Once this is done you can always call the program to all programs-> HP-> HP Support Assistant.

  Erico-