(Redirected) Terrible customer service

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• (Redirected) Terrible Customer Service-Assistance is requested

  I ordered a TV last week and he received Monday.  The box was damaged.  I sent an email to Dell and I have yet to receive a response.  I was on a chat session where I had to wait 1 hour, automated message came this Department was closed.  I called Dell was put on hold for an hour, automated message came out counseling dept has been closed.  I opened an another chat session, expected and told me that I couldn't be helped I would need to call.

  Yesterday I called again expected waiting for 55 minutes to transfer the sick people who would be able to help me.  I specifically asked if there would be another downtime and I was told that because it was an internal transfer, it would be wait times do not at all.  I was also told the Rep, which I did not understand, he would wait on the line with me.  I agreed to be transferred and it put my call in queue to wait only 2 hours and no one answered.

  I ask a return phone call as soon as possible because I have will report to DELL for the better business bureau.  I understand that we are in the holiday season and I don't mind waiting, but I'm in the race and nobody seems to care. I have not ordered from Dell for quite awhile and now I remember why, terrible customer service. Very disappointed.

  Hi espinosafamily,

  I'm sorry you have problems. Please repost this in our customer of the help forum.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• (Redirected) The customer service is Horrible

  I have tried to get help for the last half hour and continued to spend on other departments or links to cats that nobody manages.

  Dell management - please fix your customer service team! I have read nothing but horrible comments about them.

  The woman basically just hung up on me when I said that your automated phone system does not recognize my service code. She said that she would ensure that someone knew to fix and transferred my call before let me answer.

  This kind of service would make me look different brand for the next purchase.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) What customer service?

  Dell has the absolute worst customer service I have ever received in my life. Firstly, it is entrusted to another country and then on top of that, the agents are super rude. It is the first and the last product I will ever buy from DELL. You all can kick rocks as far as I'm concerned.

  Hi Rain23,

  If you encounter a problem, you can post here on the forum to the customer in the United States.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• terrible customer service...

  Sorry Adobe... I have to cancel my subscription exportPDF, but it does not work. System adivses contact me technical support. but unfortunately I can't reach the support, by CAT, not by mail, or by phone.

  Hi Michael,

  We are sorry for the inconvenience caused to you!

  I recommend you try to contact the customer service using this link - Customer Contact.

  Please make sure that you press the big blue button labeled as "still need help? Contact us»

  During this time, I forwarded your question to the person concerned.

  Kind regards
  Rahul

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• The customer service is terrible!  A person from the United States would be useful!

  I'm having problems of double-billing and have taken several steps to try to resolve.  Here's my situation:

  Last year, I tried to cancel my Creative Cloud student and teacher edition (a year) because I really only used Lightroom and Photoshop.  They wouldn't let me because he had auto-renouvelé the day before and I have to pay the $100 cancellation fee.  Very well, very well.  I put on my calendar this year and called before the renewed contract.  I called on October 6, and the renewal date was October 8.  I wanted to cancel the creative cloud account and switch to the account of photography and Lightroom cheapest.  The girl on the phone (in India of course) stated that she had changed my plan and it would be $10.81 per month.  The same day I received a credit of $1.44 I thought that must be the day remaining on my contract.  The following day, on 7 October, I was charged $ 10.81.  Well... great.  Or not.  A week later, I noticed that I was charged $32,46 ALSO on October 8.  I tried to call but gave up in frustration and thought that maybe they would itself.  I forgot it.  November and December I loaded $ 10.81 the 6 and $32.46 the 8th of each month.

  
  

  Steps, I took over the last month:
  

  • I was chatting online with someone who was less intelligent, barely spoke English, or wasn't human for more than 30 minutes without success.  They said they were climbing my case.
  • I made two phone calls, both of which lasted more than an hour and took place with someone in India.  Both were exercises in frustration, but at the end of it, I was assured that my double amount charged and mistakes in my account would be corrected.  I repeated it to the last representative, I talked to three times to confirm that we have had the same understanding.  They credited $32.46 x 2 within 48 hours and they would make sure no charges more doesn't crossed for the incorrect amount.  Instead, I was charged twice for December.
  • Today, (almost two weeks later?)  I get an email that said that my problem is solved and they have me $10.81 credited twice.  My case is closed and there is an e-mail address that does not allow for answers.

  Are you freaking kidding me?  I'm ready to pull my hair never love.  I need to talk to someone and get this resolved properly soon or I'll just call my Bank and denies all the charges.  I'm usually a lot of patience, but who has time to deal with their customer service.  Maybe that's what they count?  Well, that's just crap.

  Considering how many cool Adobe for their services and the terrible customer service they provide, I regret the consciousness that would not allow me to do what my friends did and just use a boot leg copy.  Now I understand them better.  There is no excuse for the terrible customer service options, or the inability to speak with someone in the same country when you have a billing issue.

  After reading some other posts here I hope it will be effective to get a contact that will be really useful in the resolution of my case.  If not, complain to the Bank will be the way to go or possibly class action research.

  My apologies, I have repaid that too.

  Thank you

  Stéphane

• Customer service terrible to try to unblock the account via Live Chat

  Several months ago, my account has been hijacked by someone in Taiwan. Skype credit has been purchased and the pirate air started making phone calls. Fortunately, I took this activity from the outset, with recipes by e-mail and has managed to avoid further abuse with a change of password quickly. I followed its use for a while, it's been a few months now and all seems well again. However, it seems that my account is suspended. Not much, given a reasonable answer I reported the diversion of Service account customer, and it seems easy to fix via Live Chat. Boy I was wrong.

  I spent twenty minutes the cat in the round with a customer service representative, who insisted that I provide responses to the seven questions, the right answers, one of which is simply not possible for me to answer.

  Seventh question request I appoint FIVE people who are on my list of contacts. My problem is that my contact list is only three people deep. I'll be honest, I mostly don't use Skype to Facebook Chat integration, any other conatcts are always added to the length of my conversation with them. I literally can't answer this question correctly. Customer service telling me that without this response that they cannot help me is not useful at all, they react so robotic when I ask how to work around the problem that my contact list contains three names, claiming again to answer questions accurately will result in a permanent suspension of my account. Is not helpful in the slightest.

  In addition, they also want the month and year on my initial sign of Skype services? I have no idea. I use Skype for years, since it is in BETA, if my memory is good. I tried to search my profile, but I find this information? I mean who remembers the exact date they joined Gmail? Or Facebook? Sign up for web services all the time and I certainly never write down details about the dates for future safety violations.

  It is very obvious that my account has been hacked, my position jumped from the United Kingdom to Taiwan with a sudden flurry of activity before a change of password that brought to a halt and a return to the usual use of the service. Isn't there a more sympathetic way customer to deal with this problem asking me to remember the details of years ago?

  Thanks to the hump, I thought I should post an update on this situation, because of the fact that I finally found a fix.

  I recently signed up for Office 365. One of the advantages of this service is free Skype minutes each month. Another is access to a higher level of customer support from Microsoft themselves, which allows you to bypass the REPS of Skype once I mentioned my questions to a representative of Microsoft, they have solved my problems, literally within sixty seconds, without the need for a ridiculous of identity verification amount, once I reminded them how much to invest in their services on a monthly basis. They really could have more useful to maintain my subscription. So finally after more than 18 months, I once more full access to my Skype account.

  In short, Skype customer service is terrible and the script function, while Microsoft is inhabited by beings real humans who you can have a conversation with, reason with. If possible, seek out them, especially if you are a customer who pays for anything (Xbox Live, Office 365, etc...).

• The customer service is terrible.  Can someone answer the simplest questions?

  The customer service is terrible.  Can someone answer the simplest questions?

  Here's how to get this shortcut.  With respect to offline behavior, disconnect your Internet connection and see how it goes before go you on the field.

  

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) Someone help me please I received poor customer service

  I had my computer for a little less than 2 months now and I'm having serious problems with it. Dell said they would send a replacement part and a technician to fix it. I took time to work at the tech at my house until the piece could be installed on my new computer. Then the computer still does not work properly.

  I called Dell and told him about my problem and nice customer service to the United States officer said no problem would just order me a new computer and I want to hold on to the computer that did not work properly until the newcomer. Then I will return to no work so that I wouldn't be left without a computer. I waited for the new computer. So today it's Thanksgiving, I received an email saying that someone at Dell had cancelled my order without my permission and spare parts have been ordered for the computer. I called Dell and was transferred 5 times and when I finally reached the right Department 45 minutes later in India, they said that their Ministry has cancelled the order so that they can send replacement parts more and send a different tech. So, I have to take more time off work and cross more hassle for a brand new computer. Let the computer face is a lemon. So I said that it was unacceptable and that customer service agent put me on hold. He said I could ship the computer to a warehouse that leave me without a computer for an extended period of time.

  This computer is new and has a few major problems. I don't want the computer more and Dell asked to return it. The customer service agent lied to me and said that he could not resume. The U.S. customer service agent that I spoke to said that it was still under warranty and I could return it. Conflicting information, poor customer service is absolutely ridiculous to the point.

  I should be spending time with my family instead of looking corporate headquarter phone numbers and for posting on blogs, what is happening to me and the poor customer service I get. Even large departments at Dell such as sales and service return which are in the United States have the day. I am frustrated and disappointed by Dell and its products.

  Hi elu7788,

  Please repost this in our forum customer care for assistance.

  http://en.community.Dell.com/support-forums/

• (Redirected) Very poor customer service and fake offers.

  It has been too many days I get an apology from Dell on college offer promotions, seems almost more a month ended I paid Rs. 1299 nothing was received from it. A very unsatisfactory experience and too much apology has been given to me, I have not received the Levi all and any voucher helmet yet, every time I call at the number below mentioned tells me that it will be in this week or 5 days blah blah. Give me a final answer so that then I can think of for the final decision.

  Thanks for the awsome business and wonderful customer service

  Hi pateljay.suresh,

  Please repost this in the forum for more quick help customer care.

  http://en.community.Dell.com/support-forums/customercare/